Damaged Ikon #102

So... as mentioned I am on the tail end of No Shave November. As it draws to a close I pulled out my 102 recently ordered and was going to load a blade- couldn't thread the head onto multiple handles. Seems something wrong with the threading on the cap.

I checked my invoice and it was 10/22. The razor didn't ship until 10/25 and arrived here in Austin 10/29. When I got email contact info from the iKon site, I noticed that the stated warranty is 30 days FROM INVOICE.

I reached out and received a response asking for pics (not sure what they may tell) as well as copy of invoice. I am hopeful to have a positive resolution but am only cautiously optimistic that we will quickly resolve.

Sounds like my case (he ignored the pics) and the last contact was him sending just the warranty and that's it. I hope you'll fare better. Any QA whatsoever? Didn't even check the threading? Shameful.

Sent from my A0001 using Tapatalk

Kevin, thats great news. I do like my ikons as well. I have the 102 and an OSS and I wouldn't hesitate to add to the stable. I'm toying with the idea of picking up the Tech but I hear so much about how aggressive it is that I am hesitant.
Mark

Kevin, was that the very first time you tried to load the razor?  I acquired one in the similar time frame and I've used it a few times without issues.  None of my razors have seen heavy use this past month as I also have grown a beard so its just been the neck that gets shaved.  I hope you get the issue resolved.
\m/
Mark

It was in fact Marko. I haven't shave other than minor neck clean up since the 1st.

As to the iKon service- my optimism need not be cautious. Even though the pics (IMHO) did not really illustrate much, I received a prompt email from iKon, I believe Greg directly in fact, asking that I send back the baseplate and cap for replacement/exchange as well as apologizing for the inconvenience of the defective unit. Prompt, courteous and clearly standing behind the product.

From my direct experience this solution was proposed quickly and effectively and along with previous comments on initially placing the order I would have to say a very satisfactory transaction and I would not hesitate to order directly again.

PS currently have a B1, 101, DLC OC, DLC SB and enjoy using them all as they are great shavers. The 102 will round out the stable and if Greg releases the SE that he has been discussing I would not hesitate to pick it up as well.

Glad you had a better experience and that it was solved. I guess in my case he forgot to take his medications. Does he cover the shipping back and forth?

Sent from my A0001 using Tapatalk

Just wanted to close out as the issue was resolved by iKon.

To recap:

1. Order/shipping comm was good; slight delay between order confirmation and shipping but not enough to be a bother

2. Razor arrived well packed and within acceptable time frame

3. Had issues threading head on multiple handles after a few weeks of receipt (no shave November). Tried on (2) new/unused SS iKon OSS handles, (1) Triad and (1) SS iKon Bamboo

4. Reported issue to iKon via email and they requested that I ship the head back. Communication if not cordial was professional and courteous via email

5. 102 arrived at iKon yesterday and they claim that they were able to thread it on (3) handles with no "hindrance or modifications", providing images

They asked what I would like to do to make me "happy" [their quotes] on my "purchasing outside the iKon channel" [reference to this thread and an earlier post].

I responded that I was not quite sure how to respond as I was not confident in the head I sent back [I have been wet shaving 11 years, have many different razors so not a user error IMHO] and requested that they simply send a replacement.

Here is where it became odd as the reply was how about we just credit you for the purchase, you keep the handle and not waste any valuable time [another reference to this thread]?

It was strange in that the dialogue had been professional, if not occasionally passive aggressive, but responsive and overall courteous prior.

Almost like two different people which may have been the case as I was communicating with a brand, not a named person.

Regardless, I accepted the offer. The credit was applied moments later and the issue is closed. Only downside is now I have a 4th OSS handle which I don't really care for based on the length (I have (2) that have actually never left a drawer and are brand new!).

I have a number of iKon razors and like the HW but am scratching my head a bit based on the support strategy.

Kevin, while you are at least not out any money, I find the way Jack, you, and a few others have been treated very odd. It is almost as if iKon's customer relations are as rocky as the quality control of their products, sometimes superb and sometimes not so good.

I have two iKon razors, an OSS and a Shavecraft 101. I purchased them both, at different times, from BullGoose Shaving. Phil Huntsiger, BullGoose's owner, sold both at a discount because he said they had slight flaws. He said they would not affect the shave but he could not sell them at full price. I decided to take a chance and when they arrived I couldn't figure out where the flaws were. The OSS might have had a miniscule scratch and the 101 handle has to be screwed onto the head carefully but other than that both shave beautifully (though I find the safety bar side of the OSS too mild). Getting the razors through an honest retailer held no surprises and I didn't have to deal with iKon's on again/off again customer service.

First, thank you Andrew for the direct invitation to your forum.

Perhaps we can help clarify some of the concerns made here ?

First, thank you Andrew for the direct invitation to your forum.

Perhaps we can help clarify some of the concerns made here ?

sure, as long as it's done in a polite manner in accordance to our forum rules, there shouldn't be a problem.

Hate to see some of you having trouble with your razors,I own a 101,102,and a tech.All have been flawless,the 101 was bought from a vendor online and the tech and 102 I picked up second hand.Never had any dealings with iKon's customer service other than a email or 2 about product questions/availability.All were answered quickly,albiet very short and to the point.Hope you guys get it worked out.

First, thank you Andrew for the direct invitation to your forum.

Perhaps we can help clarify some of the concerns made here ?

First, thank you Andrew for the direct invitation to your forum.

Perhaps we can help clarify some of the concerns made here ?

sure, as long as it's done in a polite manner in accordance to our forum rules, there shouldn't be a problem.

I wasn't going to ask or get involved, but were we going to get some clarification on the concerns that have been brought up?

The lack of vendor response speaks volumes to me.