Blackbird vs Barbaros vs Seygus

Yes, I decided to get my money back. However, I paid for the shipping. He did offer to make everything right though. I do want to point that out. His customer service was top notch. Just unfortunate with the finishing.

Sent from my SM-G900L using Tapatalk

Cool.  I think I'm going to do that.  When I get disappointed about a product, there's no turning back for me.

I am the same way brother, especially since I am huge on quality control....maybe a tad bit harsh but this isn't something you can afford to mess around with.

Sent from my SM-G900L using Tapatalk

Yes sir. I just sent him a pm.

Warning- curmudgeon post:

Why is a product packed and shipped that is clearly not up to par? It's not like thousands of razors are being shipped at once.  

We are lucky to have craftsmen like James/Wolfman and Ken/Paladin who we trust will only deliver a first class product.

I hope everyone can sort out their issues with any new product that arrives in an unsatisfactory state. I'm sure the craftsmen/artisans have good intentions.

Warning- curmudgeon post:

Why is a product packed and shipped that is clearly not up to par? It's not like thousands of razors are being shipped at once.  

We are lucky to have craftsmen like James/Wolfman and Ken/Paladin who we trust will only deliver a first class product.

I hope everyone can sort out their issues with any new product that arrives in an unsatisfactory state. I'm sure the craftsmen/artisans have good intentions.

I agree. I don't think it was done purposely, but it was definitely a big dropped the ball moment. When you are the new guy on the block, you have to be right 150%.

He got back to me and I'm returning mine. I have to pay the shipping, so, I'll be out a few bucks, but.....

Warning- curmudgeon post:

Why is a product packed and shipped that is clearly not up to par? It's not like thousands of razors are being shipped at once.  

We are lucky to have craftsmen like James/Wolfman and Ken/Paladin who we trust will only deliver a first class product.

I hope everyone can sort out their issues with any new product that arrives in an unsatisfactory state. I'm sure the craftsmen/artisans have good intentions.

I agree. I don't think it was done purposely, but it was definitely a big dropped the ball moment. When you are the new guy on the block, you have to be right 150%.

He got back to me and I'm returning mine. I have to pay the shipping, so, I'll be out a few bucks, but.....

Just a question, Hector: If you would have opted for replacement, would he have bitten shipping then?

To me, for customers (not you) to tout his service while they make buyers eat international shipping charges just to return damaged items, seems pretty bush league.

I am not a big spender in the whole scheme of things. When I spend money on a nice brush or a stainless razor, I am making a choice to do so with my disposable income, which has its limits.

Stories like this make me much more hesitant to back startup projects.

Thanks



Sent from my iPad using Tapatalk

Warning- curmudgeon post:

Why is a product packed and shipped that is clearly not up to par? It's not like thousands of razors are being shipped at once.  

We are lucky to have craftsmen like James/Wolfman and Ken/Paladin who we trust will only deliver a first class product.

I hope everyone can sort out their issues with any new product that arrives in an unsatisfactory state. I'm sure the craftsmen/artisans have good intentions.

I agree.  I don't think it was done purposely, but it was definitely a big dropped the ball moment.  When you are the new guy on the block, you have to be right 150%.

He got back to me and I'm returning mine.  I have to pay the shipping, so, I'll be out a few bucks, but.....

Just a question, Hector:  If you would have opted for replacement, would he have bitten shipping then?

To me, for customers (not you) to tout his service while they make buyers eat international shipping charges just to return damaged items, seems pretty bush league.

I am not a big spender in the whole scheme of things.  When I spend money on a nice brush or a stainless razor, I am making a choice to do so with my disposable income, which has its limits.

Stories like this make me much more hesitant to back startup projects.

Thanks



Sent from my iPad using Tapatalk

Oh no, no way I would have not paid for shipping on a replacement.  Even on a refund I'm doing it with reluctance.  I think they should be paying the shipping on a defective item.  They have admitted to the deficiencies.

You are right, this one it is it for me.  First was the Rockwell, they took care of us, well done, and now this.  I'm done with new ventures until they have proven themselves to the community.

Warning- curmudgeon post:

Why is a product packed and shipped that is clearly not up to par? It's not like thousands of razors are being shipped at once.  

We are lucky to have craftsmen like James/Wolfman and Ken/Paladin who we trust will only deliver a first class product.

I hope everyone can sort out their issues with any new product that arrives in an unsatisfactory state. I'm sure the craftsmen/artisans have good intentions.

I don't understand either. my pet peeve is quality control and getting things right the first time (with minor understandable mistakes).

Sent from my SM-G900L using Tapatalk

Warning- curmudgeon post:

Why is a product packed and shipped that is clearly not up to par? It's not like thousands of razors are being shipped at once.  

We are lucky to have craftsmen like James/Wolfman and Ken/Paladin who we trust will only deliver a first class product.

I hope everyone can sort out their issues with any new product that arrives in an unsatisfactory state. I'm sure the craftsmen/artisans have good intentions.

I agree. I don't think it was done purposely, but it was definitely a big dropped the ball moment. When you are the new guy on the block, you have to be right 150%.

He got back to me and I'm returning mine. I have to pay the shipping, so, I'll be out a few bucks, but.....

Just a question, Hector: If you would have opted for replacement, would he have bitten shipping then?

To me, for customers (not you) to tout his service while they make buyers eat international shipping charges just to return damaged items, seems pretty bush league.

I am not a big spender in the whole scheme of things. When I spend money on a nice brush or a stainless razor, I am making a choice to do so with my disposable income, which has its limits.

Stories like this make me much more hesitant to back startup projects.

Thanks



Sent from my iPad using Tapatalk

I have contacted Hasan prior to me returning the razor and he offered to send me another one free after he had personally fixed the problems and then if I didn't like them again, he would pay the shipping for both of them.

customer service is excellent in my opinion. I just think he did not think to do some quality control with the products after his machinist/polisher had finished with them. I did have a lot of scrap metal and uneven posts on mine. It looks like pot metal rather than machine to me.

Sent from my SM-G900L using Tapatalk

I agree.  I don't think it was done purposely, but it was definitely a big dropped the ball moment.  When you are the new guy on the block, you have to be right 150%.

He got back to me and I'm returning mine.  I have to pay the shipping, so, I'll be out a few bucks, but.....

Just a question, Hector:  If you would have opted for replacement, would he have bitten shipping then?

To me, for customers (not you) to tout his service while they make buyers eat international shipping charges just to return damaged items, seems pretty bush league.

I am not a big spender in the whole scheme of things.  When I spend money on a nice brush or a stainless razor, I am making a choice to do so with my disposable income, which has its limits.

Stories like this make me much more hesitant to back startup projects.

Thanks



Sent from my iPad using Tapatalk

I have contacted Hasan prior to me returning the razor and he offered to send me another one free after he had personally fixed the problems and then if I didn't like them again, he would pay the shipping for both of them.

customer service is excellent in my opinion. I just think he did not think to do some quality control with the products after his machinist/polisher had finished with them. I did have a lot of scrap metal and uneven posts on mine. It looks like pot metal rather than machine to me.

Sent from my SM-G900L using Tapatalk

Lucky you, I wasn't offered all that. He was very apologetic, but not such offers were made. My disappointment is beyond words.

Just a question, Hector:  If you would have opted for replacement, would he have bitten shipping then?

To me, for customers (not you) to tout his service while they make buyers eat international shipping charges just to return damaged items, seems pretty bush league.

I am not a big spender in the whole scheme of things.  When I spend money on a nice brush or a stainless razor, I am making a choice to do so with my disposable income, which has its limits.

Stories like this make me much more hesitant to back startup projects.

Thanks



Sent from my iPad using Tapatalk

I have contacted Hasan prior to me returning the razor and he offered to send me another one free after he had personally fixed the problems and then if I didn't like them again, he would pay the shipping for both of them.

customer service is excellent in my opinion. I just think he did not think to do some quality control with the products after his machinist/polisher had finished with them. I did have a lot of scrap metal and uneven posts on mine. It looks like pot metal rather than machine to me.

Sent from my SM-G900L using Tapatalk

Lucky you, I wasn't offered all that. He was very apologetic, but not such offers were made. My disappointment is beyond words.

First he offered a soap to compensate, which I did not want to take the offer on. And then he later offered to mail me another but it would take more time and more waiting. I just decided to return it. Just like you said, once you have a bad taste in your mouth, it's hard to follow through with another bite.

But! I do believe that he will recover from this incident. I don't think his razors should cost that much though. The feel of all the material didn't feel as solid as my ATT models.
[Image: 46e233342469d935567d677b0f846e88.jpg]
To me, that doesn't look like proper machining.

It was a clear sign that I needed to stay away.

Sent from my SM-G900L using Tapatalk

Is that grime around the edges?