Member
Not sure what is going on but this is the response from Will that Frank posted on Razor Brush that I was speaking about.
Let me tell you about the 1%. You've heard the phrase, "The squeaky wheel gets the grease?" It's true. But have you ever wondered why that is?
Because people like to belong. They like to be part of something. So when someone finds some reason to be upset, more and more people find that same reason to be upset. It's called "psychological priming," and is a well-known principle in marketing and customer service.
Honestly, we were screwed no matter what we did. We tried to do something nice in order to help Peter out so that he could get his feet on the ground and it blew up in our faces. People were pissed that they had to "pay for the privilege" of buying the soap. It didn't matter that there were other benefits, didn't matter that the price is a pittance compared to what the average wet shaving hobbyist spends on shipping in a month's time. All that mattered was the entry fee, the fact that Peter wanted money in exchange for the ability to purchase the product. Their rage threatened his business model, but, more importantly, it threatened us. There were a lot of people who were pissed off, who accused us of DARING to take part in such a thing. In trying to help Peter, who's a genuinely nice guy and is in way over his head, we were dealing with a live grenade without realizing it.
So we attempted to mitigate the damage. We chose the lesser of two evils. You see only that we didn't keep our word, and you're right. But we were trying to do right by our customers, who were whaling on both Peter and us. There was no right answer. There isn't. And we knew there were going to be people like you who were pissed off. But we had to contain as much of the damage as possible in order to keep it from becoming an incident.
Here's the truth: the wet shaving community has become so bitterly negative, so impossibly spoiled by the abundance of choices, that they collectively feel entitled to rant and rave and scream and cry until they get what they want, no matter how unreasonable. Yes, we gave in to the 1%. We did so to prevent it from becoming the 2%, the 5%, the 10%, the 25%. And I'm sorry that we upset you. I'm sorry that you feel cheated. Peter has informed me that he will reimburse you in some fashion, if you contact him about it. I'm happy to give you your money back for the soap. But, unless you are in a position whereby the screaming, angry, entitled bitching of the wet shaving community as a whole threatens your livelihood, give us a break, okay?
Don't get me wrong, I'm a fan of B&M soaps and don't have an axe to grind here. I don't want anyone to think I'm starting trouble, just wanted to give context to my other post and did not want to be left hanging to be picked apart.
Let me tell you about the 1%. You've heard the phrase, "The squeaky wheel gets the grease?" It's true. But have you ever wondered why that is?
Because people like to belong. They like to be part of something. So when someone finds some reason to be upset, more and more people find that same reason to be upset. It's called "psychological priming," and is a well-known principle in marketing and customer service.
Honestly, we were screwed no matter what we did. We tried to do something nice in order to help Peter out so that he could get his feet on the ground and it blew up in our faces. People were pissed that they had to "pay for the privilege" of buying the soap. It didn't matter that there were other benefits, didn't matter that the price is a pittance compared to what the average wet shaving hobbyist spends on shipping in a month's time. All that mattered was the entry fee, the fact that Peter wanted money in exchange for the ability to purchase the product. Their rage threatened his business model, but, more importantly, it threatened us. There were a lot of people who were pissed off, who accused us of DARING to take part in such a thing. In trying to help Peter, who's a genuinely nice guy and is in way over his head, we were dealing with a live grenade without realizing it.
So we attempted to mitigate the damage. We chose the lesser of two evils. You see only that we didn't keep our word, and you're right. But we were trying to do right by our customers, who were whaling on both Peter and us. There was no right answer. There isn't. And we knew there were going to be people like you who were pissed off. But we had to contain as much of the damage as possible in order to keep it from becoming an incident.
Here's the truth: the wet shaving community has become so bitterly negative, so impossibly spoiled by the abundance of choices, that they collectively feel entitled to rant and rave and scream and cry until they get what they want, no matter how unreasonable. Yes, we gave in to the 1%. We did so to prevent it from becoming the 2%, the 5%, the 10%, the 25%. And I'm sorry that we upset you. I'm sorry that you feel cheated. Peter has informed me that he will reimburse you in some fashion, if you contact him about it. I'm happy to give you your money back for the soap. But, unless you are in a position whereby the screaming, angry, entitled bitching of the wet shaving community as a whole threatens your livelihood, give us a break, okay?
Don't get me wrong, I'm a fan of B&M soaps and don't have an axe to grind here. I don't want anyone to think I'm starting trouble, just wanted to give context to my other post and did not want to be left hanging to be picked apart.
