(This post was last modified: 10-27-2016, 07:29 AM by andrewjs18.)
(10-26-2016, 10:23 PM)Freddy Wrote:(10-26-2016, 09:54 PM)andrewjs18 Wrote: I just spoke to Tod. They weren't willing to send a free razor plus refund my money, so I just took the refund. 2 chances is enough for me..
I did ask about the GEM - they haven't made any changes to the head to accommodate the GEM blade properly..
Well, once you get your refund at least it will all be over. There are and will be other choices out there.
the refund has been processed.
(10-27-2016, 01:51 AM)bakerbarber Wrote: I hope you didn't get stuck with any blades.
Weird. I wouldn't have expected a free razor. Shipping each way and hopefully an apology, but at this point the blush is of the rose.
I have like 9 blades left from the first razor they sent me...opened box so they probably don't want them back. that said, when they sent me the fedex return label today for the second razor, they specified that they'd like the blades back.
Tod offered me some extra blades and accessories along with a new razor without refunding the money. truth be told, I don't need any accessories and sending a few packs of blades doesn't make up for sending me 2 defective luxury razors and having downright awful customer service. sorry, but if I go into a Porsche dealership, I expect top notch quality from start to finish, period! that's how they've been marketing their razor. why drive a chevy when you can ride a porsche or some other luxury car?!
(10-27-2016, 06:41 AM)Matsilainen Wrote:(10-19-2016, 03:32 AM)andrewjs18 Wrote: The OneBlade CEO called me on the phone earlier. Long story short, they're supposed to be shipping razors next Wednesday after some patents clear for some changes they made.
(10-26-2016, 09:54 PM)andrewjs18 Wrote: I just spoke to Tod. They weren't willing to send a free razor plus refund my money, so I just took the refund. 2 chances is enough for me..
I did ask about the GEM - they haven't made any changes to the head to accommodate the GEM blade properly..
Andrew, was there any mention of those aforementioned patents during your call today? I received an e-mail from OneBlade today about the opportunity to order one of 100 “early access” razors, but nowhere in that message was there mention of any changes to the original design…
Sorry to hear that the company was not willing to take any extra steps to ensure a happy customer. That’s disappointing.
Tod mentioned something about free floating blades in the OneBlade head. I'm not entirely sure what that means, but he said it should offer a more forgiving shave.
Tu ne cede malis, sed contra audentior ito.