Your thoughts on OneBlade

Can you link to that thread?

I can't possibly see how a smiling blade is intentional.

Can do. And I agree — a smiling blade seems hardly intentional, especially when no such thing seems to have been mentioned by the company at any point. (Except, I guess, to the user I quoted in post #540.)

This is the SharpSpine OneBlade thread on another forum. I’ve linked to the part of the thread where the discussion on smiling Feathers begins:

http://shavenook.com/showthread.php?tid=...#pid730061

Gentlemen,

Having business experience that surrounds situations similar to this, I'm recommending the following course of action.

1. Do not say anything rude in correspondence or verbally.
2. Send them an email tonight or early tomorrow sharing that your razor is defective based on examination of earlier models and drawings on their website. Take a screen pic of the drawings.
3. Take a screen shot of the area under 'Our Story' where they talk about a 100% money back guarantee. In your email, note that they advertise a 100% money back guarantee.
4. Let them know that you want a return RMA and commitment to a 100% return.

They may respond that it is normal and that they have a $99 restocking fee. Reply that it isn't normal based on evidence previously presented and that even if the razor was normal they advertise a 100% money back guarantee. Don't argue with them. You are building your case for the credit card company to reverse the charge. Don't let them convince you that it is correct or that they don't have to give a money back guarantee. Again, don't argue as you are typing this and creating a permanent record. In the same way that you have proof of their drawings and commitment to 100% money back guarantee, you don't want them to have proof such they can argue that you are being unreasonable.

They say on their website in FAQ that they respond within 1-2 days. Once this amount of time has passed, call your credit card company to dispute the charge. The credit card company will try to get you to settle it with them. Make them aware that you have reached out to them twice and have no response based on their committed response time. They may still push you back to OneBlade. Let them know you can contact them again, but are concerned about getting a response and ask about the process of getting relief through the credit card company. They may have a number for OneBlade. I'm guessing that you'll get vmail. Leave the same info as in your email and ask for immediate assistance with a RMA and 100% credit to your card. If you were to get them on the phone, be polite but firm and don't let them talk you out a return.

Stay on top of this. I have a working theory. If it is correct, time is of the essence on this.

Personally, I would be firm that based on viewing pics of older models as well as drawings on the website that the razor is defective and that even if it weren't they advertise a 100% money back guarantee. Don't argue when they say you have to read the small print. Tell them it is part of their sales pitch and you expect a complete refund.

I'd been thinking about purchasing a OneBlade but was hesitant because I noticed they hadn't posted to their FaceBook page since before Father's Day, while earlier in the year they were posting every week or so. The last post from a user was Aug 18, and he was highly critical of the product ie - "Single worse shave I have ever tried.... ". Another post in June "Why should I waste my money?" Only three or four user posts in around three months and those are front and center on one of their primary marketing sites. Not a good sign, at least to me.
The lack of coverage anywhere lately except the forums and the discounts on the razor (you can pick one up from OneBlade for 199.00 using the discount code "insideclub" if anyone still wants one) and the posts here and elsewhere about possible quality control issues in this batch of razors makes me glad I didn't buy one. The 99.00 charge when returning the razor (if opened and used) is listed on their website. If they claim the smile is by design, you might have a tough time getting a full refund. I'll be interested in seeing how this turns out. Best of luck to all.

I just sent them another email and included my photos as well as the other photos provided with non-smiling feather blades. I also sent them a link to this forum where this issue started being discussed.

I received a short reply after my third attempt at contacting them. They acknowledged the smile is a defect and could replace the razor in 3-4 weeks because the ones they had in house were ALMOST sold out. To me this is saying that they know they have a defective batch/product but are continuing to sell it as long as people don't catch on. I said I don't want a replacement and want a full refund based on a defective product. I haven't received a reply to that as of yet. My first contact was Friday when I loaded a blade and saw it smiling. It took almost a week and three attempts for a reply. I'll update again today if I get a response from my latest reply.


Sent from my iPhone using Tapatalk

I just got a reply saying I will be refunded in full with another email coming with instructions for the return. Once it's received I should get a full refund. It took about a week, but it looks like I'll be getting a full refund. I don't think I'll be ordering a replacement.....

I just got a reply saying I will be refunded in full with another email coming with instructions for the return.  Once it's received I should get a full refund.  It took about a week, but it looks like I'll be getting a full refund.  I don't think I'll be ordering a replacement.....

Hopefully you'll have full resolution and sounds as if you are on track. I very much enjoy mine however it is perfect with blade alignment.

Based on previous reports, their customer service was historically on point. If I had to guess, this problem must have them under water with responses. Still unacceptable and perhaps off base but if they are lean and dealing with a manufacturing issue it may explain the delays.

Ok they sent me a FedEx label and assured me I will get a full refund. Andrew - have you heard back yet?

They acknowledged the smile is a defect and could replace the razor in 3-4 weeks because the ones they had in house were ALMOST sold out. To me this is saying that they know they have a defective batch/product but are continuing to sell it as long as people don't catch on.

Glad to hear that a return and a full refund have been initiated. At the same time I’m disappointed, because I was looking forward to getting a OneBlade, but I’m afraid you might be correct here — they most likely are continuing to sell their current inventory regardless of this defect, hoping that most users won’t catch on (or will think that it truly is a design feature).

It will be interesting to follow the company moving forward. Will there be new batches? More special offers and discounts? Any increased activity on their social media sites? Further reactions from customers who have razors that aren’t quite up to par?

andrewjs18, do let us know when/if you hear back.

I wouldn't have assumed that any business would do something misleading like that intentionally, but another customer on another forum posted how they told him it was part of the design. That's very shady to me.


Sent from my iPhone using Tapatalk