Question for you folks

Personally, I would reach out to them, let them know of the "error", and simply advise that I would be willing to return the extra products, at their expense, no problem.

My guess is that they recognized the situation and offered the extra product as a thank you for giving them another chance. A verbal or email acknowledgement would have been nice, or even a note saying something along the lines of "Sorry about the past issues, but here's some_____ to hopefully make up for it. Thanks for giving us another shot!"

I don;t think they will want the product back...out of sight, out of mind...and by you reaching out to them with the offer, it shows YOUR integrity is above reproach, despite any negative experiences in the past...

Just my humble...$0.02...

First answer, best answer.

Usually, vendors will find it more of a hassle for you to return things. I've had this happen a couple of times on Amazon. One of them, I ordered a bottle of 100 aspirin. I got a bottle of 1000. I let the vendor know, asking what they wanted to do. They misunderstood my email, thought I was complaining about getting the wrong order, and sent me another bottle of 100. I let them know again, and they said forget it, our mistake, keep your lifetime supply of Aspirin...

I'm often send extra soaps for free, I never question this and accepts them as gifts, because I know I'm a very good customer in these shops. If I was shipped a Pils razor or a an extra Thäter badger brush as extra, I would contact the vendor and inform them about it.

I get small free samples but when your awarded three EDT valued at $125 a pop that isn't free and to make matters even worse I judged received an email saying I'm getting another EDT which is sold out on the website for $0 I'm so sadly confused on what's going on. Is some pranking me here?

Happened to me today!

I ordered a straight razor and a nylon strop component from a gentleman(RocTraitor, Sam Sylver on etsy) on Reddit. Today I received the box with razor and strop. He, mistakenly shipped a full strop set (leather + nylon) with the razor. I contacted him asking which one he prefers: 1) I can send him the leather component back with two razors I will soon be sending out to him for honing. 2) I can pay for the leather component.

First question he asked was whether I received the 'thing' I asked for. (he has a regular nylon strop and this new improved nylon part which I asked). Then through some question/answer we verified that I got what I asked for plus something. He said I should keep the leather strop and don't worry about it (I don't feel good about free stuff, but I will respect his decision). I was already a fan of his work, now I have become a guaranteed return customer.

Now that I have three strops, I should PIF one, I think.

I get small free samples but when your awarded three EDT valued at $125 a pop that isn't free and to make matters even worse I judged received an email saying I'm getting another EDT which is sold out on the website for $0 I'm so sadly confused on what's going on. Is some pranking me here?

I wonder if the same thing happened to you that gwsmallwood described in post #21 in this thread. That is, I wonder if they took your question as a complaint, and decided to amend things by sending you another item.

If I may say, I think one of the problems in this day and age is that people’s attention spans and reading comprehension skills seem to be deteriorating, and there can be a lot of misunderstandings when communicating in written form — or any form, for that matter.

That may not be the case here, but still — it could. A simple misunderstanding, perhaps.

I get small free samples but when your awarded three EDT valued at $125 a pop that isn't free and to make matters even worse I judged received an email saying I'm getting another EDT which is sold out on the website for $0 I'm so sadly confused on what's going on. Is some pranking me here?

If someone is pranking you with multiple high-dollar fragrances...stop complaining!

Seriously, I can't begin to rationalize or qualify what an unknown(to me) vendor is doing or why. I stand by my initial statements...If you have informed them of the situation and no request for return has been forthcoming...it's on them, and your integrity and honor are intact. Enjoy the free fragrances!

This is the email i received today not sure whats going on at all.

When it arrives, just forward it to me, and all will be right with the Universe...

Wow, I think something is definitely screwed up. You might give it one more try if they have a toll-free telephone number or you have unlimited calls on your cell phone plan. Also, you could store the stuff, unused and unopened, for a couple of weeks to see whether or not they get back to you. Other than that, I believe you have been 100% honest and transparent and have done all you can. As others have stated, the ball is now in the seller's court.

I sent emails before I don't think I'm am going to waste anymore time on this. If they want to send free stuff by all means go ahead they obviously don't reply to emails that's on them. I'll let everyone knows when it arrives.