PSA Re New King Cobra, Customer Service, Grooming Network, Inc. Classic Shaving

Haven't sent it back: They've told me that they don't accept returns on 'personal items' and also that if it worked according to their design, they would just send the same razor back to me, so either way, I waste time just to end up with the same razor back. At least with PayPal (I'm appealing the case) and the bank (they're working on it), they will compel them to issue a refund when the razor is delivered back to them.

I asked them three times to let me send the razor back and asked them to send me a different one that wasn't so hard to open, and perhaps had a better finish, and and had a level head, and they refused.

Michael p I think you have handled the situation in exemplary fashion.

You professed your love of the razor to us here and to them; additionally you made them aware that your love was so great that you were acquiring backups. $$$ $$$ You have kicked down a lot of cash before and kicked down some more lotta cash for more razors from them later. A repeat customer who drops coin and keeps the food chain going. I dare say loyal, but at least to the razors. What more could a company ask for from a customer? "you must nurture the garden for it to grow" real cost, also cause and effect economics are now in play. This crap gets logorhythmic

I don't think they can afford ray donovan but maybe Deloitte, arty Anderson? spend the bucks for a couple them newly minted sigma sixers rolling off the corporate mill,

A speedy delivery from Speedy McFeely would have been their best option

It's crooked.

I mean that by itself should justify the return. Who wants a wonky razor that they paid that much money for? You might live with it for $13 but not for $300.

Nothing lost, except some shipping, by letting them at least take a look, right? Maybe they will come through if they get it in hand. If it is your backup, not having it for a week or two shouldn't be so bad. I'd send it in and see what happens.

That said, I've had exactly one transaction with Classic Shaving and had a significant issue with the straight edge I received. Their CS was less than acceptable so I sold it, disclosing the issue, lost a chunk of change and moved on. In that particular situation the frustration was not worth the loss I took financially.

Yes, gnocchi I suppose so. But I think it will be a waste of time, because they've already indicated that they're inclined to just send the same razor back to me.

By the way, to give you an indication of the kind of outfit Classic Shaving and Grooming Network is, here's how they responded to PayPal:

The listing accurately described the item you received. We cannot grant claims based on buyer's remorse.

My only remorse is with dealing with these folks in the first place!

That's the kind of reply I'd expect from a grizzled old eBay veteran who was tired of his wife listing things on his account with crappy pictures and inaccurate descriptions. Someone who's read the eBay rules and lost some PayPal disputes before and now only regurgitates keywords hoping to win a claim about a broken game console.

Not something I'd expect to see from company claiming to be professional.

Thanks for posting this. I don’t see any redeeming qualities. They seem to provide poor workmanship, packaging, pricing, and customer service. I hope you win your claim and can move on from this.


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Yes, gnocchi I suppose so. But I think it will be a waste of time, because they've already indicated that they're inclined to just send the same razor back to me.

By the way, to give you an indication of the kind of outfit Classic Shaving and Grooming Network is, here's how they responded to PayPal:

The listing accurately described the item you received. We cannot grant claims based on buyer's remorse.

My only remorse is with dealing with these folks in the first place!

wow, that's pretty bad and most certainly not how you treat a customer..especially one that drops some good coin on a product you're selling..

And now, Andrew, I get this insulting response from PayPal, accusing me of ALTERING the razor! What in the heck? The only 'alteration I did was to take it out of the shoddy packaging!

We understand that the item associated with this claim has been altered while in your possession. Because of this, we are unable to determine whether the item is significantly different than originally described, and we are unable to grant your claim.

If you should need to file a claim on a future transaction, please keep the item in its original condition until a decision in the case has been reached. Proceeding with repairs or alterations before the case is decided will limit our ability to successfully resolve your claim, and may result in the cancellation of your claim.

We regret any inconvenience this may have caused and encourage you to work with the seller toward a mutual resolution.

Thank you for your cooperation.

Sincerely,

Protection Services

And now, Andrew, I get this insulting response from PayPal, accusing me of ALTERING the razor!  What in the heck? The only 'alteration I did was to take it out of the shoddy packaging!

We understand that the item associated with this claim has been altered while in your possession. Because of this, we are unable to determine whether the item is significantly different than originally described, and we are unable to grant your claim.

If you should need to file a claim on a future transaction, please keep the item in its original condition until a decision in the case has been reached. Proceeding with repairs or alterations before the case is decided will limit our ability to successfully resolve your claim, and may result in the cancellation of your claim.

We regret any inconvenience this may have caused and encourage you to work with the seller toward a mutual resolution.

Thank you for your cooperation.

Sincerely,

Protection Services

so now they're making assumptions that you altered the razor to make it defective...WOW...

send them a link to this thread..let them know they're getting great exposure on a forum that gets over 300k pageviews/month.