UPDATES:
So now that the Labor Day holiday weekend is pretty much over ( at least on the East Coast ) I figured I’d post some updates that Ive been wanting to get up before this but thought I’d wait till tonight.
1. First thing I’d like to go over is ordering & shipping on the ETHOS website. So as some know I was put on a limitation because I had two words posted on the website, CBD and Cannabis which is against PayPals policy. Especially without notifying them which I was completely unaware of as I’ve seen many CBD products being sold online. Anyway I complied very quickly and took them down and PayPal took that into consideration and just recently reinstated my account so once again PayPal is one of the payment options when checking out. In my talks with them i learned that they do have a variant policy that allows CBD to be sold on a website using a type of app that basically allows you as a customer to buy the CBD products but you can’t check out using PayPal. I’m looking into that but also plan on registering for a permit to be authorized to sell it but from I’ve been told by the owners of the CBD company I work for that it can take 3 or 4 months to get approval so we’ll see how this all plays out. The shave soaps and serums are now in a climate controlled environment in the CBD labs and are just fine and probably the soaps will be even better with more time to cure.
2. I have been working the last 10 days completely alone as my assistant is on vacation and I’m happy for her to be able to get away and see CA with her family but at mine end I unknowingly got slammed by the biggest amount of orders I’ve ever gotten in such a short period, so trying to do everything including making some new products along with some products that I ran out of because of the number of orders I got. I also had a few custom products I squeezed in and of course trying to fill and ship the orders. So overwhelmed is putting it mildly! Riley will be back on Wednesday and it can’t come quick enough.
3. Continuing on the subject of ordering & shipping I’ve had a few of the same situations come up this past 10 days I’d like to address. Here’s an example. So a customer orders and pays for 3 separate orders within a 12 hr time period and then messages me if I can ship them all together so that not only they can get all their products in one box but also when combining the 3 separate orders it would easily surpass the $75 Free Shipping threshold and I totally get that. Here’s the problem, anyone of those orders had a weight to them and the shipping is calculated based on weight and distance. Well if I were to put all 3 orders in one box. Any one of those 3 shipping labels would not reflect the true weight of the parcel and if I tried using one of them that let’s say was only 1 lb when the combined 3 orders might weigh 4.6 lbs I don’t think the USPS or UPS would appreciate that. The only way I could do that is to cancel all 3 of the orders and issue a refund and have them reorder all the items at one time. All of that takes time not only to do it but also I had to in a couple cases contact the customer to ask a question before moving forward with the order, so that makes it take even more time to get the order out the door on its way to the customer. So the main message here is please give some thought when ordering and if possible please place one order with however many products you wish. Also please understand that if I get multiple orders over a certain amount of time they may go out as 3 separate orders, and in some cases forfeiting what would have qualified you for Free Shipping had you combined your order into one. I mean it’s a win, win for both of us if you do. Don’t get me wrong order as you please but I just wanted to make you aware of this type of situation. Also while I’m on shipping I just want those that ordered especially some of the out of the USA orders because I’m alone and because of the shear amount of the orders I got and throw in the loss of the holiday today and tomorrow I work at my other job so many orders won’t go out till Wednesday. Oh and just so you know I ship on Mondays, Wednesdays and Fridays.
3. I NEED TESTERS! So as I’ve mentioned before I’m coming out with a Non Tallow Shave Creme. Well I have 2 separate formulas and I keep going back and forth on which one to release as I like them both but it’s not me I have to please but many of you. My customers. So what I’m looking for is like 6 people to test both formulas. Obviously a blind test as one will be marked A and the other B and let the testers tell me which one worked best and why. BTW these are both Cremes not crops. Very soft and shinny. Both lather up like crazy and a half a teaspoon will produce more than enough for 4 or 5 passes at least on my face. I’m probably going to put some kind of simple aroma blend in the samples.
So how about this. I’ll put in 6 slots below and the first people to sign up will be the testers. US only please as I’d like to release the shaving cream within the next couple of weeks. So please copy and paste the 1 - 6 list as you sign up.
Then please send me your complete shipping information via an email to
Ethosgroomingessentials @gmail.com
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Got a lot of new things coming out from now until the 1st of 2022. With more updates coming.
Happy trails all
Frank
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