Member
Austin, TX
(10-20-2015, 01:59 PM)Bruce Wrote: If it's within the time frame, file a PayPal dispute. Check you transaction details to see if you still have that option .
All evidence has been buried, all tapes have been erased.
Exactly what I would do... shame you have to but no other recourse if you can't open a dialogue and you purchased in good faith.
Kevin
Member
Was this a new razor or did you buy it second hand from someone else. If it was new and arrived damaged Ikon should replace it no questions asked. Have you tried calling them?, Emails can seem impersonal. Before you slam the company try communicating with them again. I had a problem like this with Merkur a few years back over the finish on a futur headcap. They sent me a new cap after a couple emails.
Clayton
Clayton
Member
Austin, TX
Greg doesn't post a # or address (other than email) for contact unfortunately.
Although I like the iKon product he has also developed a reputation for lack of support within the community over the years. I have never needed support as I buy through the channel, but have emailed 3-4 times re: stock, etc. and never received a single reply. No biggie in my case but different circumstances.
Having said that, I would drop a note indicating intent to file a dispute with PayPal as a courtesy.
Although I like the iKon product he has also developed a reputation for lack of support within the community over the years. I have never needed support as I buy through the channel, but have emailed 3-4 times re: stock, etc. and never received a single reply. No biggie in my case but different circumstances.
Having said that, I would drop a note indicating intent to file a dispute with PayPal as a courtesy.
Kevin
Member
(10-20-2015, 04:28 PM)kwsher Wrote: .
Having said that, I would drop a note indicating intent to file a dispute with PayPal as a courtesy.
If it's anything like eBay or feedback, I'd recommend NOT giving a heads up. They may perceive it as bullying or threatening.
File the claim, PayPal will contact them and take it from there. The OP has already tried to contact him multiple times, no more courtesy needed. If the cut off time even passes by a day, he can't file a claim.
But maybe that's just me.
All evidence has been buried, all tapes have been erased.
Member
Austin, TX
Your perspective is probably more prudent Bruce but I have always been a "last and final" sort of guy.
The reality is, even with the note, I would find it surprising should it generate a response or positive behavior.
Regardless, good luck OP and look forward to how it pans out- hopefully with you enjoying a replacement razor or a full refund.
The reality is, even with the note, I would find it surprising should it generate a response or positive behavior.
Regardless, good luck OP and look forward to how it pans out- hopefully with you enjoying a replacement razor or a full refund.
Kevin
Posting Freak
I've found this thread to be interesting. I just received a razor from ikon last week and everything ran smoothly. I think the solution is to buy from your friendly reputable vendor/artisan who sells for the same or lower price (discount plans) and has a vested interest in superior customer service. They often will perform their own QI on items that are known to have quality issues.
I have had only one negative experience with a vendor that I won't name and it was a bit of a shared problem. Earlier this year on a friday I had gone to my friendly Home Depot and rented a power aerator and used my credit card. On Sunday I made an online purchase at the shaving vendor. Later on sunday I tried to use my credit card and it didn't work. It was compromised as of friday afternoon evening. It was used initially to buy movie tickets at the theatre across the street from the home depot (not by me) and then it was used to try to buy two iPhones on sprint. Credit card company stopped that one and deactivated the card. I was on the phone with the bank going through the purchases that I had and had not made in the relevant time period. There were 2 or 3 that I hadn't made. So all is good until I get an email from shaving vendor asking WTF? Bank had reversed the payment on the purchase. So I call bank and explain that was a valid purchase by me and to put it back. They said they'd look at it. I offered to vendor to pay the amount again (about $100) and if/when bank fixed the problem he could just put a credit in my account but he said no they'd wait. So this goes around and back and forth for several weeks and I am getting "tersely worded" emails from the vendor. I'm feeling bad about this and also feeling like vendor is at least implying that I'm ripping him off. I'm feeling offended because I'm a straight up honest guy. Finally the bank says nope, they ain't reversing it - no idea why. So vendor sends me a paypal invoice and I pay it and I then tell him respectfully that I didn't feel well treated in this process, he tells me tough s**t, I tell him that I guess we're done. Everything he carries I can get elsewhere. I don't miss them.
Mark
I have had only one negative experience with a vendor that I won't name and it was a bit of a shared problem. Earlier this year on a friday I had gone to my friendly Home Depot and rented a power aerator and used my credit card. On Sunday I made an online purchase at the shaving vendor. Later on sunday I tried to use my credit card and it didn't work. It was compromised as of friday afternoon evening. It was used initially to buy movie tickets at the theatre across the street from the home depot (not by me) and then it was used to try to buy two iPhones on sprint. Credit card company stopped that one and deactivated the card. I was on the phone with the bank going through the purchases that I had and had not made in the relevant time period. There were 2 or 3 that I hadn't made. So all is good until I get an email from shaving vendor asking WTF? Bank had reversed the payment on the purchase. So I call bank and explain that was a valid purchase by me and to put it back. They said they'd look at it. I offered to vendor to pay the amount again (about $100) and if/when bank fixed the problem he could just put a credit in my account but he said no they'd wait. So this goes around and back and forth for several weeks and I am getting "tersely worded" emails from the vendor. I'm feeling bad about this and also feeling like vendor is at least implying that I'm ripping him off. I'm feeling offended because I'm a straight up honest guy. Finally the bank says nope, they ain't reversing it - no idea why. So vendor sends me a paypal invoice and I pay it and I then tell him respectfully that I didn't feel well treated in this process, he tells me tough s**t, I tell him that I guess we're done. Everything he carries I can get elsewhere. I don't miss them.
Mark
Posting Freak
I'm not sure I'd go painting everybody with the sins of one. The Italian Barber for instance uses ikon handles on some of his razorock line of razors and speaking from experience with the Black Mamba I received a couple of weeks ago, the ikon handle it was equipped with was flawlessly beautiful. Italian Barber's service and attention to detail is excellent as well.
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