BullGooseShaving and their own Asylum 17-4.....

Gents, please be respectful. It's okay to have a negative opinion but give honest reasons and without snarky remarks. They serve no useful purpose and just cause a thread with decent information to end up tanking.

Thanks for posting the video Lith1um.

Hopefully the new top cap will resolve the issue (looks like the infamous Weber Wave problem making an appearance here).

Is bullgooseshaving shipping out the new top cap at no cost to you?

Yes, free.

Well that's good to hear as a previous post mentioned a similar situation as yours (indicated info. came from another forum) where customer concerned had to pay for shipping of returned cap before a replacement was sent out.

Maybe the fact that Lith1um's in Thailand has something to do with that added bit of flexibility.

Anyway, I actually feel pretty sorry for Phil and hope he gets something out of this, whether it is putting in the necessary attention to detail or getting out of the razor-making business and sticking with retail. Either way, I am sympathetic, having read about how this all started off -- he was definitely screwed over to start -- and recognizing that he's probably lost money on these last three batches. Even if he hasn't technically lost money, there has been his time and the impact to his reputation, which surely has a spill-over effect.

The shaving community seems pretty forgiving but it takes time. Best wishes to him in resolving the current issues and moving on positively.

Honestly, if there's literally zero QC of an expensive piece of hardware being sold and shipped, it's hard to be sympathetic.
I'm glad I held off on this razor as I was really tempted.

I am shocked that a product of that quality was not immediately sent back to the machine shop.

Maybe the fact that Lith1um's in Thailand has something to do with that added bit of flexibility.

Anyway, I actually feel pretty sorry for Phil and hope he gets something out of this, whether it is putting in the necessary attention to detail or getting out of the razor-making business and sticking with retail. Either way, I am sympathetic, having read about how this all started off -- he was definitely screwed over to start -- and recognizing that he's probably lost money on these last three batches. Even if he hasn't technically lost money, there has been his time and the impact to his reputation, which surely has a spill-over effect.

The shaving community seems pretty forgiving but it takes time. Best wishes to him in resolving the current issues and moving on positively.

I was also very sympathetic to bullgooseshaving regarding the Paradigm shaving issue that started all of this, but I cannot see how you can justify making a customer pay for return shipping of a defective item before replacement is sent out (if that is in fact true). Bullgooseshaving is ultimately responsible for supplying a non defective product in this situation and so a customer should not be expected to incur further costs associated with rectifying that.