2021/22 Rocnel Sailor Adjustable

Well got my 2022 MC coming from The Razor Company. I guess he got a few of them. Finally getting one back in my den. 


 Great shaves all.

Congrats Frank. Let us know how the honeymoon goes.

I assume a random throw of the dice. Never asked for any specific requests. If it was #1 I would have reached out to Loot

Thanks Mr Trader.

Murat did contact me yesterday.  He assures me he is working on it, it just may take time to do it.  He said he would make it right, one way or another.  That's really all I can ask.  I will do my part by being patient and let him handle his business.

I was at the point of overthinking things a week ago.  You boys created the pig-pile.

Maybe we helped with the pressure

I was at the point of overthinking things a week ago.  You boys created the pig-pile.

No problem, just keep me in mind for the PIF 

Well got my 2022 MC coming from The Razor Company. I guess he got a few of them. Finally getting one back in my den. 


 Great shaves all.

Congrats Frank. Let us know how the honeymoon goes.

Thanks James

It’s about time I got the MC.. what I wanted right from the get go. I just took the long route to get it.

I assume a random throw of the dice. Never asked for any specific requests. If it was #1 I would have reached out to Loot

Thanks Mr Trader.

Murat did contact me yesterday.  He assures me he is working on it, it just may take time to do it.  He said he would make it right, one way or another.  That's really all I can ask.  I will do my part by being patient and let him handle his business.

I was at the point of overthinking things a week ago.  You boys created the pig-pile.

Pig-pile LOOT that's a colorful way to put it. Very funny my friend.

LOOT Wow, you're super lucky that he's actually caring about your issue! I have nothing new to report, he basically said that's just how I do things, deal with it.

Long story - I let him know of the misalignment, he just asked if the "anchor" is centered, which it is and said that's all they care about. "The product is recalibrated on the anchor figure. We do not try to put the phrase "sailor" in the center." I responded that's ridiculous and that the whole point of the MC is to get an extra level of attention, shouldn't it be centered. He said it is difficult to find micron details and that the cost of the product is related to cnc worksmanship.

I further responded that it is marketed to collectors, these are details that stand out and take away from a brilliant countertop piece, I mentioned my Sailor from Bullgoose still not being fixed and that he just ghosted me on those issues when I emailed him 3 times after his initial response trying to illicit a further response but I still took a chance hoping the MC would be worth it and still end up getting one with, what I believe to be, a major issue for a razor of this price point.

He responded, or whomever mans the Instagram, that "The products have huge complications. We are not trying to center the Sailor phrase. The same has been applied to all of the products we have presented so far. It's not unique to you. We will this consider this issue in new productions." If he wants to do this for the normal Sailor, that's his prerogative, but to have a MC series and do it on that as well, which I had thought was done by Murat himself and to a much more stringent QC process... that's just bananas!

For further context, I had been messaging him on Instagram when I was trying to purchase the razor because my American Express wasn't going through because his payment processor has an issue with SafeKey (fraud detection AmEx uses). SafeKey would pop up and just instantly say successful without emailing or texting me the code. I called AmEx FOUR times and they kept saying they don't even see the charge attempted it is the merchant/payment processor that needs to call AmEx and figure out the SafeKey issue. I kept relaying this to Murat, or whomever, on his Instagram and he said they'd call the bank but I had to follow up with him on it. He basically said it is no issue on their end and to use another card. I tried explaining the issue in full detail and that he needs to contact the payment processor, not his bank (unless that's just a translation issue), but he just said they see no errors on their end, so sorry but use another card. 

The quotes above from him are exact quotes. I never responded further. He made no mention of my Bullgoose Sailor that still has issues. He didn't offer to accept a return, exchange, nothing on my MC; he basically just said tough nuts, we do this to everyone so it's fair. I'm kind of over the whole Rocnel thing, this is just crappy customer service from the most expensive razors in my collection. From this thread, people have asked what the return policy is, warranty, etc. and people respond saying it isn't known or posted anywhere, but Murat is a stand up guy, don't worry, worst case you ship it back to him but he always makes it right. Clearly he doesn't and is now on his high horse of selling expensive as hell razors and has 0 customer service.

It seems he will resolve your problem LOOT but that's probably more because you helped catapult him to this crazy status he has and he's actually recognizing you not getting SN 1 will have more blowback than he anticipated. Doubtful he still cares at all. If the pig-pile didn't happen, you'd probably still be out of luck. Not to be totally mean, but it is funny that people care more that you didn't get SN 1 than the fact that $800 razors can come with misaligned logos lol.

I can't help but wonder if something is getting lost in translation to him and he thinks you're talking about sailor somewhere else other than where  you are referring to it's Miscentered. Is that possible? Did you send pictures so that it was clear what you were referring to? I am in no way defending him just cannot believe that he won't address it.....

I can't help but wonder if something is getting lost in translation to him and he thinks you're talking about sailor somewhere else other than where  you are referring to it's Miscentered. Is that possible? Did you send pictures so that it was clear what you were referring to? I am in no way defending him just cannot believe that he won't address it.....

I don't think this case is an issue of mistranslation. I sent him photos and the anchor is on the same side as the Sailor phrase, both should be center aligned with respect to each other and the top cap alignment, so he clearly knows where. The Sailor phrase isn't anywhere else, so I'm not sure where there could even be confusion.

I can't help but wonder if something is getting lost in translation to him and he thinks you're talking about sailor somewhere else other than where  you are referring to it's Miscentered. Is that possible? Did you send pictures so that it was clear what you were referring to? I am in no way defending him just cannot believe that he won't address it.....

I don't think this case is an issue of mistranslation. I sent him photos and the anchor is on the same side as the Sailor phrase, both should be center aligned with respect to each other and the top cap alignment, so he clearly knows where. The Sailor phrase isn't anywhere else, so I'm not sure where there could even be confusion.

Understood, just floors me his reaction and grasping for an explanation    And NO one said the # 1 was a bigger issue than alignment. That's your interpretation. We were joking with Loot who was also joking in return. Your situation is NOT a joking matter.

I can't help but wonder if something is getting lost in translation to him and he thinks you're talking about sailor somewhere else other than where  you are referring to it's Miscentered. Is that possible? Did you send pictures so that it was clear what you were referring to? I am in no way defending him just cannot believe that he won't address it.....

I don't think this case is an issue of mistranslation. I sent him photos and the anchor is on the same side as the Sailor phrase, both should be center aligned with respect to each other and the top cap alignment, so he clearly knows where. The Sailor phrase isn't anywhere else, so I'm not sure where there could even be confusion.

And NO one said the # 1 was a bigger issue than alignment. That's your interpretation. We were joking with Loot who was also joking in return. Your situation is NOT a joking matter.

True, I guess I'm just super annoyed, didn't mean to lash out on the folks on this thread and forum.