2021/22 Rocnel Sailor Adjustable

I know I didn’t notice it myself, but the Sailor being off center is just insane. My first Sailor has issues I’ve already complained about, I trust in the brand and give it another go and pony up extra for the assurance of insane quality control and workmanship and this gets past Murat? This is most certainly something that can’t vary from razor to razor. I’ve messaged him on Instagram, but being that he and Phil could careless about getting my first razor sorted, I’m not optimistic.

Dang...that is painful to read. I totally agree with you on all points. His answer to the off center text is not a good look for the production and worse for the MC. Those things should be perfect.

Keep us posted. Let's you and I update here with progress (or not) because it sounds like we are both navigating the same uncharted waters of international returns. I hope like hell it is not made painful. Time consuming...I dont really care as long as I'm made whole.

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Neil4Real Mr. 4Real...you got an update for me?

It has been 7 days since I inquired about the Serial Number mix-up. I was told, "I'll check and get back to you".

Not a peep since. So far, I am refusing to ask again, on principle. I really should not have to.

That sour taste is getting worse by the day. No communication. No offer to resolve. Nothing. Not even an FU. Hell, at least with an FU I would know where we stand.

I don't get it.

Trust me when I say this, I think I have an inkling of what you are going through, bud.

My '20 had gone through an error of shipment and somehow landed in France to another client of M.
That fiasco took 8 weeks out to ship, when it would have normally gotten here within 2 weeks, maybe 3 at most.

Then there was the top cap that I requested after damaging the original one. I even offered to pay for a new one, told him maybe $200 would be a fair compensation.

He didn't want my money. He said he would do it. I kept pestering him about it. At least half a dozen times. It wasn't until I figured out he didn't want to ship out the top cap due to shipping issues with his country. Then I got Phil from Bullgoose to help me out, agreeing to buy the '21 Sailor if M could ship out the top cap to Phil. It wouldn't have happened if Phil didn't step in. I'm grateful at the time for this to have worked out, but I also felt as a client I should not have "moved mountains" myself to get this sorted out. All said and done, took about the time it would to deliver a human baby (9 months) to receive the top cap.

Having said that, I'm sure you kind of get the idea now that letting go of my '20 wouldn't be too hard to do, and seeing what other members here have personally gone through, doesn't really give a good after taste in my mouth. You're right, if he gave me the big 'FU' and told me told me to walk, it would have been easier to move on.

/Rant off.

And my sailor is about to be shipped. Not feeling like I did when expecting my first Wolfman due to the experiences I am reading. Very few, if any, complaints about the shave itself I did not request anything special so we shall see….

Dang...that is painful to read. I totally agree with you on all points. His answer to the off center text is not a good look for the production and worse for the MC. Those things should be perfect.

Keep us posted. Let's you and I update here with progress (or not) because it sounds like we are both navigating the same uncharted waters of international returns. I hope like hell it is not made painful. Time consuming...I dont really care as long as I'm made whole.

Sent from my SM-N986U using Tapatalk

Neil4Real Mr. 4Real...you got an update for me?

It has been 7 days since I inquired about the Serial Number mix-up. I was told, "I'll check and get back to you".

Not a peep since. So far, I am refusing to ask again, on principle. I really should not have to.

That sour taste is getting worse by the day. No communication. No offer to resolve. Nothing. Not even an FU. Hell, at least with an FU I would know where we stand.

I don't get it.

Trust me when I say this, I think I have an inkling of what you are going through, bud.

My '20 had gone through an error of shipment and somehow landed in France to another client of M.
That fiasco took 8 weeks out to ship, when it would have normally gotten here within 2 weeks, maybe 3 at most.

Then there was the top cap that I requested after damaging the original one. I even offered to pay for a new one, told him maybe $200 would be a fair compensation.

He didn't want my money. He said he would do it. I kept pestering him about it. At least half a dozen times. It wasn't until I figured out he didn't want to ship out the top cap due to shipping issues with his country. Then I got Phil from Bullgoose to help me out, agreeing to buy the '21 Sailor if M could ship out the top cap to Phil. It wouldn't have happened if Phil didn't step in. I'm grateful at the time for this to have worked out, but I also felt as a client I should not have "moved mountains" myself to get this sorted out. All said and done, took about the time it would to deliver a human baby (9 months) to receive the top cap.

Having said that, I'm sure you kind of get the idea now that letting go of my '20 wouldn't be too hard to do, and seeing what other members here have personally gone through, doesn't really give a good after taste in my mouth. You're right, if he gave me the big 'FU' and told me told me to walk, it would have been easier to move on.

/Rant off.

Yikes. I could easily sell that '20. Haha. That one has some bad juju.

I will be patient. However, I won't do it silently. It's not the end of the world. Though I've got an $800 razor sitting here that is of 0 value to me.

And my sailor is about to be shipped. Not feeling like I did when expecting my first Wolfman due to the experiences I am reading. Very few, if any, complaints about the shave itself I did not request anything special so we shall see….

Oh I hope like hell you get #1. I still have your address. Haha.

Well Loot I do owe you one.

LOOT so what's the plan here?
Have you talked to M about a refund?

LOOT so what's the plan here?
Have you talked to M about a refund?

I contacted him 7 days ago and explained the SN mixup. I asked him to try and track down #1. He said he would get back to me. Now, as simple spreadsheet could document 50 razors and their owners in about 10 seconds. I don't think a spread sheet matching SN and shipping address would be too much for a company that will put some kind of QC sticker on everything inside the box.

I did not ask for a refund. I just asked for what I was promised. I will not stalk him over it either. At this point, I am more interested in how long it will take to get a response, if I do.

So, my plan is to bitch and complain here as a matter of public service. If I don't get an answer by next Friday, I will BST #44. If it gets to that point, I am done with the brand and will probably start liquidating the ones I have. If I buy no more, the collection is kinda dead. No need to keep them all. I will keep 1 or 2 because they are such exceptional shavers.

LOOT so what's the plan here?
Have you talked to M about a refund?

I contacted him 7 days ago and explained the SN mixup. I asked him to try and track down #1. He said he would get back to me. Now, as simple spreadsheet could document 50 razors and their owners in about 10 seconds. I don't think a spread sheet matching SN and shipping address would be too much for a company that will put some kind of QC sticker on everything inside the box.

I did not ask for a refund. I just asked for what I was promised. I will not stalk him over it either. At this point, I am more interested in how long it will take to get a response, if I do.

So, my plan is to bitch and complain here as a matter of public service. If I don't get an answer by next Friday, I will BST #44. If it gets to that point, I am done with the brand and will probably start liquidating the ones I have. If I buy no more, the collection is kinda dead. No need to keep them all. I will keep 1 or 2 because they are such exceptional shavers.

I can almost say for certain that he has a list with him. One may ask how I would know? Well, when my Sailor went missing and I asked out of curiosity which SN it was, M replied it was #36.

I think you have a solid plan liquidation your stock and keeping just a couple around.

As for me, I'm out of the game until:

1) Post purchase customer support is improved
2) When and If he ever decides to make a titanium version to address things like weight and grip.

LOOT so what's the plan here?
Have you talked to M about a refund?

I contacted him 7 days ago and explained the SN mixup.  I asked him to try and track down #1.  He said he would get back to me.  Now, as simple spreadsheet could document 50 razors and their owners in about 10 seconds.  I don't think a spread sheet matching SN and shipping address would be too much for a company that will put some kind of QC sticker on everything inside the box.

I did not ask for a refund.  I just asked for what I was promised.  I will not stalk him over it either.  At this point, I am more interested in how long it will take to get a response, if I do.

So, my plan is to bitch and complain here as a matter of public service.  If I don't get an answer by next Friday, I will BST #44.  If it gets to that point, I am done with the brand and will probably start liquidating the ones I have.  If I buy no more, the collection is kinda dead.  No need to keep them all.  I will keep 1 or 2 because they are such exceptional shavers.

Got the ball rolling for you in the Deals and Clearance area
https://damnfineshave.com/thread-loots-s...#pid456217

LOOT so what's the plan here?
Have you talked to M about a refund?

I contacted him 7 days ago and explained the SN mixup.  I asked him to try and track down #1.  He said he would get back to me.  Now, as simple spreadsheet could document 50 razors and their owners in about 10 seconds.  I don't think a spread sheet matching SN and shipping address would be too much for a company that will put some kind of QC sticker on everything inside the box.

I did not ask for a refund.  I just asked for what I was promised.  I will not stalk him over it either.  At this point, I am more interested in how long it will take to get a response, if I do.

So, my plan is to bitch and complain here as a matter of public service.  If I don't get an answer by next Friday, I will BST #44.  If it gets to that point, I am done with the brand and will probably start liquidating the ones I have.  If I buy no more, the collection is kinda dead.  No need to keep them all.  I will keep 1 or 2 because they are such exceptional shavers.

Got the ball rolling for you in the Deals and Clearance area
https://damnfineshave.com/thread-loots-s...#pid456217

See that right there is funny. You kill me Dave

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