Your thoughts on OneBlade

I haven't heard a thing since replying to the email OneBlade sent to me on the 8th where I replied back saying that I'd wait for a replacement and had a few questions for them. For a luxury razor, I expect top notch customer support when I have issues and I'm sad to say that OneBlade has been pretty lousy with support.

I haven't heard a thing since replying to the email OneBlade sent to me on the 8th where I replied back saying that I'd wait for a replacement and had a few questions for them.  For a luxury razor, I expect top notch customer support when I have issues and I'm sad to say that OneBlade has been pretty lousy with support.

That is sad to hear. I wonder what is going on there at OneBlade right now. Their page says new stock of the razor will start shipping in the beginning of October. My guess is that they are scrambling to figure out what to do with existing stock — and also, hopefully, how to prevent this from happening again.

andrewjs18, since you still have yours — have you tried it yet with a Gem blade?

I haven't heard a thing since replying to the email OneBlade sent to me on the 8th where I replied back saying that I'd wait for a replacement and had a few questions for them.  For a luxury razor, I expect top notch customer support when I have issues and I'm sad to say that OneBlade has been pretty lousy with support.

That is sad to hear. I wonder what is going on there at OneBlade right now. Their page says new stock of the razor will start shipping in the beginning of October. My guess is that they are scrambling to figure out what to do with existing stock — and also, hopefully, how to prevent this from happening again.

andrewjs18, since you still have yours — have you tried it yet with a Gem blade?

if they do try to liquidate their current stock of defective OneBlades, they should at least be upfront and acknowledge that they have issues with smiling feather blades.

I have not used a GEM blade yet, no. I have a GEM despined already and will probably use it the next time I use my OneBlade.

if you do try to liquidate their current stock of defective OneBlades, they should at least be upfront and acknowledge that they have issues with smiling feather blades.

I have not using a GEM blade yet, no.  I have a GEM despined already and will probably use it the next time I use my OneBlade.

I totally agree. Most likely we will never know what exactly happened…

If you use the Gem blade, do let us know how it appeared when installed in the razor, and of course more importantly, how you liked the shave.

Have any of you that have a OneBlade also have or have tried the Pils?

Wondering how those of you who have would compare the results of these two razors.

Been away from the site for a while (and had a beard again for some months there -- whoah!), but hello again gentlemen! I'm disappointed to catch up with these reports of OneBlade defects and odd behavior from the company. I'd always gotten a bit of a sleazy vibe from their marketing tone, but ultimately overlooked it because the product has indeed been excellent. I went back to it last week after a pretty long break, and it was as easy-going and comfortable as ever.

That said, I've been using my vintage Schick injectors more than anything else these days. They're maybe not QUITE as no-brainer easy as the OneBlade, but I have to say, they're close, and certainly far less expensive. Not to mention the injector blades last much, much longer than the Feather FHS. :-)

Just caught up over the last few days. In an email to me when the defect was discovered they said they were ALMOST sold out, and insinuated they were planning on selling what they had left. They gave me the option to wait for a new batch to come in - I declined. I have zero doubt they intentionally sold defective razors hoping nobody would catch on. They probably used the same risk testing as automakers with a recall calculating losses over risk. I think this company is a sleazy company, and I will never give them any of my money no matter how good their new (or older) razors might shave. It's very obvious they're taking advantage of customers. I would much rather buy from businesses that don't use these practices. My razor should arrive back to them tomorrow and once I get my refund I'm washing my hands of them.


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 I have zero doubt they intentionally sold defective razors hoping nobody would catch on. They probably used the same risk testing as automakers with a recall calculating losses over risk. I think this company is a sleazy company, and I will never give them any of my money no matter how good their new (or older) razors might shave.  

I guess I will repeat myself because its worth saying as a generality within the marketplace.

Then I also hope you don't buy or own any car from Ford, General Motors, VW and its 8 or so brands, any car with a Takata air bag in it, fly on Southwest airlines, use any computing devices with an Intel chip in it, buy any consumer product from P&G, have an American Express card, buy anything from Johnson & Johnson, Pfizer, or just about every major corporation .... because all of them also knowingly, some admitting it, or allegedly committed crimes that actually resulted in Civil fines to governments. Some of them, like VW today in BILLIONS of dollars. Some, like Ford and GM allegedly decided it was cheaper to settle DEATH lawsuits than fix parts costing a few dollars. Think about that. Some companies thought it would be better to just pay the lawsuits than fix a cheap part.

This leaves you with very few companies to buy from.  You might have a hard time living.

Just saying ... IF, in fact, your statement is true, then its just one more among a sea of such stories that in the big scheme of things is a pittance.

 I have zero doubt they intentionally sold defective razors hoping nobody would catch on. They probably used the same risk testing as automakers with a recall calculating losses over risk. I think this company is a sleazy company, and I will never give them any of my money no matter how good their new (or older) razors might shave.  

I guess I will repeat myself because its worth saying as a generality within the marketplace.

Then I also hope you don't buy or own any car from Ford, General Motors, VW and its 8 or so brands, any car with a Takata air bag in it, fly on Southwest airlines, use any computing devices with an Intel chip in it, buy any consumer product from P&G, have an American Express card, buy anything from Johnson & Johnson, Pfizer, or just about every major corporation .... because all of them also knowingly, some admitting it, or allegedly committed crimes that actually resulted in Civil fines to governments. Some of them, like VW today in BILLIONS of dollars. Some, like Ford and GM allegedly decided it was cheaper to settle DEATH lawsuits than fix parts costing a few dollars.  Think about that. Some companies thought it would be better to just pay the lawsuits than fix a cheap part.

This leaves you with very few companies to buy from.  You might have a hard time living.

Just saying ... IF, in fact, your statement is true, then its just one more among a sea of such stories that in the big scheme of things is a pittance.

I do my best to buy from companies I like and trust.  My experience with OneBlade was exactly that - my experience.  I understand not everybody will have the same experience - never did I say "nobody buy anything from OneBlade". I said I would never give them my money.  If I had negative experiences with the companies you mentioned, I would more than likely look elsewhere in the future for that service.  There are plenty of companies that believe in good customer experiences, and I'm happy to provide those people my money.

Just caught up over the last few days. In an email to me when the defect was discovered they said they were ALMOST sold out, and insinuated they were planning on selling what they had left. They gave me the option to wait for a new batch to come in - I declined. I have zero doubt they intentionally sold defective razors hoping nobody would catch on. They probably used the same risk testing as automakers with a recall calculating losses over risk. I think this company is a sleazy company, and I will never give them any of my money no matter how good their new (or older) razors might shave. It's very obvious they're taking advantage of customers. I would much rather buy from businesses that don't use these practices. My razor should arrive back to them tomorrow and once I get my refund I'm washing my hands of them.

This is pretty much how I feel. Any magic surrounding the OneBlade is gone for me.

 I have zero doubt they intentionally sold defective razors hoping nobody would catch on. They probably used the same risk testing as automakers with a recall calculating losses over risk. I think this company is a sleazy company, and I will never give them any of my money no matter how good their new (or older) razors might shave.  

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This leaves you with very few companies to buy from.  You might have a hard time living.

Just saying ... IF, in fact, your statement is true, then its just one more among a sea of such stories that in the big scheme of things is a pittance.

grim is correct that we couldn't buy much if we avoided every company that showed bad behavior. I also believe in doing what I can to fight back. Consumers can impact companies exhibiting bad behavior. There are many examples of this being effective. A recent example would be the Comcast / Time Warner Cable merger. Comcast had irritated so many people that there was a revolt against allowing the merger to go through.

Sometimes there is no alternative and I have to spend money with said companies, though given an alternative, my money isn't going to a company whose behavior I find offensive.