Nero
I made my conclusion on ethos. I don't find it has any traits that are remarkable.
What isn't subjective is that the labels were all crooked, the lids were dented... not to mention I had to remind you 3 times to ship my order, and then when it arrived one product was totally missing. Not really high marks for customer satisfaction on these objective things. I'm sure things have gotten better since then and that my experience was a one-off
To not take this thread off topic I’ll make one last response to the statements above. I’m sorry you feel that nothing about ETHOS is remarkable. I’m glad I have a several hundred regular customers that feel the exact opposite way!
I’m going to absolutely agree with you on the other comments. Getting started did not go smoothly for a number of reasons. Some bad recommendations on jars which you may or may not know were cracking because of the styrene plastic they were made from. The online label company I first did business with sent labels that I’d challenge anyone to be able to get on straight. Tried another company and although a little better it was pretty much the same results. So finally I have a company that offers die lines and this problem along with the new jars I just got in should take care of all those issues. I have a slight case of OCD and believe me that bothers me more than you! Also trying to take orders through emails was a absolute nightmare and there were issues with communication, incorrect addresses etc. etc. also never thought I’d get anywhere near the amount of orders I was getting and as a secondary job I certainly wasn’t prepared for that on many levels so I will offer my apologies on that subject as I pride myself on customer service and would be more than happy to offer you a credit for any future purchase you may make in the future.
Now that my website is finally up and running, have an assistant and I’m making double and triple batches things are running much smoother.
And I’ll also say if you’d ever like to have a chat about shaving I always make myself available to my customers or to people who have questions.
Enjoy your Sunday.
I made my conclusion on ethos. I don't find it has any traits that are remarkable.
What isn't subjective is that the labels were all crooked, the lids were dented... not to mention I had to remind you 3 times to ship my order, and then when it arrived one product was totally missing. Not really high marks for customer satisfaction on these objective things. I'm sure things have gotten better since then and that my experience was a one-off
To not take this thread off topic I’ll make one last response to the statements above. I’m sorry you feel that nothing about ETHOS is remarkable. I’m glad I have a several hundred regular customers that feel the exact opposite way!
I’m going to absolutely agree with you on the other comments. Getting started did not go smoothly for a number of reasons. Some bad recommendations on jars which you may or may not know were cracking because of the styrene plastic they were made from. The online label company I first did business with sent labels that I’d challenge anyone to be able to get on straight. Tried another company and although a little better it was pretty much the same results. So finally I have a company that offers die lines and this problem along with the new jars I just got in should take care of all those issues. I have a slight case of OCD and believe me that bothers me more than you! Also trying to take orders through emails was a absolute nightmare and there were issues with communication, incorrect addresses etc. etc. also never thought I’d get anywhere near the amount of orders I was getting and as a secondary job I certainly wasn’t prepared for that on many levels so I will offer my apologies on that subject as I pride myself on customer service and would be more than happy to offer you a credit for any future purchase you may make in the future.
Now that my website is finally up and running, have an assistant and I’m making double and triple batches things are running much smoother.
And I’ll also say if you’d ever like to have a chat about shaving I always make myself available to my customers or to people who have questions.
Enjoy your Sunday.