(This post was last modified: 01-23-2018, 08:58 PM by stesa.)
(01-23-2018, 06:41 PM)Freddy Wrote: Shawn, a huge part of what makes products like yours (Chatillon Lux), Rod’s and Mandy’s Stirling Soap Co., and Peter’s Desmond’s Barrow so good for me is the personal contact, either through actually meeting and talking with you in person or through PM’s and e-mails, or just your posting here on DFS. (I would include others in that last category, as well, such as GroomingDept and Barrister_N_Mann, among others.). Not only are your products superb but understanding the underlying “why” a product is what it is adds to its allure for me. I wish there was a way for you folks to do that on a larger scale.
Freddy speaks to a developing trend in retail. Increasingly, what separates value good from a premium good is the customer experience. Yes, the product itself has to be good - but that is a pre-requisite and is no longer sufficient. Great customer service is a big part of that canvas, but the feeling of "community" or "exclusivity" can drive that experience too - the story of every piece of "unobtainium".
(01-23-2018, 04:14 PM)Marko Wrote: Your game rocks. I think every artisan, vendor or what have you in the wet shaving space needs to ask themselves what their goals really are and what is actually doable. Do you want to be the next fortune 500 company of wet shaving? Do you like a nice side gig? Or something in between. I listened to a great podcast from Art of Charm recently where they did a reverse interview of the AoC founder and I found it very interesting. One of the points he made is that many people running side hustles (as they call them) prematurely quit their day job (the money maker) for all the wrong reasons. Its an older episode but still made a lot of sense in the context of wet shaving artisans and whether or not they can ever make this their primary and sole occupation.
https://theartofcharm.com/podcast-episod...isode-572/
Totally agree with
Marko, It is incredibly important to create a clear proposition / goal.
Perhaps another angle to think about. Recent data suggest that companies have geared themselves towards targeting the "middle" market (JC Penney, Sears) are broadly doing less well, than those playing solidly in the value or premium segments. I recently had a lecture (currently in business school) which talked about changing consumer behavior, and was shocked at how accurately it portrayed my own personal buying habits.
While I do have some purchasing power, I prefer discount / "private label" items on most things. However, on the occasion, I will splurge on a luxury good. So, I could be eating instant ramen noodles for seven days a week, but the next moment I will buy a Paradigm 17-4.
Along with the proposition of being in the value or premium segments comes a whole lot of operational and financial optimization decisions that are likely beyond the scope of this thread. But what do I know... I am just a student...
hawns,
Freddy,
Marko and
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