(10-08-2021, 02:36 AM)Ryan @ Tallow + Steel Wrote: We've made some changes to our shipping that I'm really excited about!
- All International shipments now ship via DHL Express, and should arrive in a few days. We have had so many problems with packages not arriving, so this will rectify that. This shipping is more expensive than the postal system, but in return you will get your order quickly and with tracking. To help offset the higher costs, we have lowered the free shipping tiers to Europe, and will look at adding one for Asia soon.
- USA orders now have the option of DHL Express, which is fast! 1-2 day. Also, when you qualify for free shipping, your order will ship DHL Express. The USA free shipping threshold had to be raised slightly, but now you will receive your order quickly and with tracking. We were sometimes seeing shipping times of 3 weeks+ to the USA using the postal system, which in my opinion is unacceptable. We were also able to lower our Canada Post / USPS rates for the those who still prefer lower cost of the postal system.
That's it! Check out the new Archive page on our website too where we now have photos of all of our past releases. I welcome any feedback on the new shipping options, either here or via email. Let me know what you think and if the new rates are working for you. We are flexible and always open to making changes.
I hope everyone had a good summer. It just doesn't want to end here in Winnipeg.
Cheers
Ryan
As a USA customer, I cannot thank you enough for this! We are experiencing problems with parcel delivery - problems which are unprecedented in our lifetimes. We have no shortage of people pointing their fingers one way or another, but to no avail. So at the end of the day, it looks like it may take us considerable time and experience to make things right again.
Thank you for providing an immediate alternative!
Technique Trumps Tools
Skin Care Trumps Skin Repair
Be Cool, be Kind, and be Well
-- Mike --
Skin Care Trumps Skin Repair
Be Cool, be Kind, and be Well
-- Mike --