#1

Member
Seattle, WA (USA)
I have been looking for some Simpsons Lavender & Vetivert Shaving Cream.  So I googled it, and Shave Shop Texas supposedly had some in stock.  But they had a $50 minimum to qualify for free shipping.  So I added 2 items that would be useful, and placed my order.  

Then I got an email telling me that they were out of the Simpsons shave cream, and they would be refunding me $25 within 10 days.  And instead of asking me if I wanted to continue with the order (I didn't), they sent me a shipping notice with a tracking number.  I emailed them immediately, asking them to please cancel the order.  It's been 24 hours, and they have not yet responded.  

According to my bank records they have my $53, and there has been no refund.  According to the shipping number, a label has been created but it has not been shipped.  I will be going to my bank in a few hours to file a dispute.  

Has anyone on this forum had any dealings, positive or negative, with Shave Shack Texas (shaveshacktx.com)?  I'd like to know.

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#2

Just Here for the Shaves
Williamsburg, KY
If you do a search you'll find a discussion from 2020 on a shaving site that likes to ban people where some had trouble with orders from them. Not very good customer service but apparently a legitimate site.

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This post by Dave in KY mentions views and opinions expressed and makes it known that they are "those of the author and do not necessarily reflect the official policy or position of DFS or any other member, agency, organization, employer or company."  Big Grin
#3

Member
New York
(This post was last modified: 11-17-2023, 08:19 PM by mrdoug.)
(11-17-2023, 05:38 PM)draebeard Wrote: I have been looking for some Simpsons Lavender & Vetivert Shaving Cream.  So I googled it, and Shave Shop Texas supposedly had some in stock.  But they had a $50 minimum to qualify for free shipping.  So I added 2 items that would be useful, and placed my order.  

Then I got an email telling me that they were out of the Simpsons shave cream, and they would be refunding me $25 within 10 days.  And instead of asking me if I wanted to continue with the order (I didn't), they sent me a shipping notice with a tracking number.  I emailed them immediately, asking them to please cancel the order.  It's been 24 hours, and they have not yet responded.  

According to my bank records they have my $53, and there has been no refund.  According to the shipping number, a label has been created but it has not been shipped.  I will be going to my bank in a few hours to file a dispute.  

Has anyone on this forum had any dealings, positive or negative, with Shave Shack Texas (shaveshacktx.com)?  I'd like to know.
I have, and posted about it back in April.

I did get my product, but it was used, with (if my memory serves me) a thick visible post shave foam on the top of the soap tub. They ignored me after my initial contacts and I had to go through PayPal for a refund.

I'm sorry you also ran into an issue with them. Not surprising, though. Not a good company at all, IMO.

Sent from my Pixel 7a using Tapatalk

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#4

Member
Seattle, WA (USA)
According to the tracking number they shipped my 2/3 order yesterday, despite my sending them 3 emails requesting that they cancel the order entirely. I have yet to get a response from them, however my $25 refund is in process. I will probably live with that, since I am running low on Speick AS and can use a new nail file, but I will never do business with them again. I feel like they slammed that order down my throat, despite my asking them 3 times to cancel it. But it is their total lack of communication that seals the deal for me. Never again!

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#5

Posting Freak
I wouldn’t be surprised if they never had the Simpsons product you wanted in stock.  It’s disappointing when you come across these sorts but also refreshing that they’re few and far between. I stick to the artisans/vendors I know and trust. Mostly. I remember trying to buy a small artisan discontinued aftershave and found one seemingly legitimate vendor in US (I’m in Canada) so I ordered it. I’ve ordered plenty of stuff from the US without a problem but this order got tied up in brokerage agent hell. I never did receive it or get a refund. I have no idea if it was sent back to the vendor or if some dude in a customs brokerage warehouse smells really nice. Last order from that vendor ever.

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#6

Member
Chicago Suburbs
I like dealing with vendors who have a telephone number to reach a live person in the event of an order issue. One time I ordered a soap from Ariana and Evans. Somehow I accidentally ordered two of the same soap rather than the one I had intended to order. It was my mistake, but I called the telephone number listed to see if I could alter the order. Peter answered the phone personally. He was in Europe at a trade show. He contacted his wife back in the States and had her switch out one of the duplicate soaps for a different scent. That way, no changes to the finances were required. A few days later, I received two different soaps. That is phenomenal customer service.

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