(05-24-2017, 05:56 PM)Monchoon Wrote:(05-24-2017, 04:29 PM)Marko Wrote: I received my shipment notification May 18 with a DHL tracking number and I've been following the progress for the past week. It finally made it out of Illinois today and is currently in Frankfurt, Germany. I live in Alberta, Canada. I'm not sure if the thing has gone astray or if DHL routes everything through Germany. Seems a bit inefficient if you ask me. I have no expectation of seeing the razor any time soon.
I am in Saskatchewan and my shipment reflects yours exactly, mine has been sitting in Frankfurt since the 20th.
I sent a note to Rockwell about it and they said this:
"Hey Mark,
Sorry about that. Basically, it appears that DHL has routed packages through Frankfurt airport. Any packages that aren't currently received are currently on planes to Canada and should be received this upcoming week. We're investigating with DHL why they chose this unusual routing. I apologize on their behalf for this inconvenience.
Thanks for your continued patience and support!"
Hi Monchoon , how's things on the prairies?
Its one thing to route it through Germany but another to leave the packages languishing there for days or weeks. I know they can move quickly when they want to, I once ordered some coffee things from Mauro online on mid-day (MST) Sunday and when I received the package on Wednesday morning the tracking showed it had left Bologna, Italy just before midnight Sunday then went to Dresden, Germany, Heathrow (London) UK, Winnipeg, and ultimately Calgary in essentially just a hair over 2 days. That was impressive. This isn't.
(05-24-2017, 06:57 PM)Marko Wrote:(05-24-2017, 05:56 PM)Monchoon Wrote:(05-24-2017, 04:29 PM)Marko Wrote: I received my shipment notification May 18 with a DHL tracking number and I've been following the progress for the past week. It finally made it out of Illinois today and is currently in Frankfurt, Germany. I live in Alberta, Canada. I'm not sure if the thing has gone astray or if DHL routes everything through Germany. Seems a bit inefficient if you ask me. I have no expectation of seeing the razor any time soon.
I am in Saskatchewan and my shipment reflects yours exactly, mine has been sitting in Frankfurt since the 20th.
I sent a note to Rockwell about it and they said this:
"Hey Mark,
Sorry about that. Basically, it appears that DHL has routed packages through Frankfurt airport. Any packages that aren't currently received are currently on planes to Canada and should be received this upcoming week. We're investigating with DHL why they chose this unusual routing. I apologize on their behalf for this inconvenience.
Thanks for your continued patience and support!"
Hi Monchoon , how's things on the prairies?
Its one thing to route it through Germany but another to leave the packages languishing there for days or weeks. I know they can move quickly when they want to, I once ordered some coffee things from Mauro online on mid-day (MST) Sunday and when I received the package on Wednesday morning the tracking showed it had left Bologna, Italy just before midnight Sunday then went to Dresden, Germany, Heathrow (London) UK, Winnipeg, and ultimately Calgary in essentially just a hair over 2 days. That was impressive. This isn't.
Fellow Canadian here. My Razor left Melrose Park, IL on May 12th and arrived in Frankfurt on May 17th. It has been in Germany ever since. I email DHL this morning. Still waiting for a reply. I'm not impressed!
(05-24-2017, 07:41 PM)GoHabs Wrote: Fellow Canadian here. My Razor left Melrose Park, IL on May 12th and arrived in Frankfurt on May 17th. It has been in Germany ever since. I email DHL this morning. Still waiting for a reply. I'm not impressed!
Funny Melrose Park, Illinois is suburban town next to me like 7-10 mins. What's doing in Illinois? is it Rockwell made in Canada or ???
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