Member
Last year I did something I've never done before: I ordered two Timeless razors without ever having used one. The reviews were that stellar. I ordered two of the same: the open comb with the 0.95 blade gap.
I selected one of the razors, lathered up and had a wonderful shave. The razor went into the rotation. Last night I used it and got another great shave and was wondering what it reminded me of. It occurred to me that it reminded me of the Feather AS-D2. There is absolutely no blade feel with either. The difference is that the Timeless actually removes whiskers without requiring me to press down for a BBS. But, and this is a big but, the Timeless is noticeably less efficient than my ATT M1.
I could not figure out how Timeless made a an open comb 0.95 that shaved so gently. I phoned the company. And got a human being right on the line!!! Matt at Timeless asked me to send him a pic of the razor. I did. He got right back to me. As I suspected, my 0.95 is actually a 0.68 that was mis-engraved. I kept telling myself it was all in my head. I'm glad it wasn't.
Matt is sending a 0.95 on Monday with a return label for the 0.68. That is extraordinary customer service. It's the kind of service you hope for but so rarely get. I think Shane at Blackland deserves an honorable mention here as I believe he goes above and beyond for his customers as well, and I know Stan did as well at ATT back in the day.
In any event, it's frustrating that I got the wrong razor but Matt's customer service has earned my loyalty to Timeless. A great company, a great product, and that makes sense because it's run by great people.
I'll post an update and pic when the razor arrives.
I selected one of the razors, lathered up and had a wonderful shave. The razor went into the rotation. Last night I used it and got another great shave and was wondering what it reminded me of. It occurred to me that it reminded me of the Feather AS-D2. There is absolutely no blade feel with either. The difference is that the Timeless actually removes whiskers without requiring me to press down for a BBS. But, and this is a big but, the Timeless is noticeably less efficient than my ATT M1.
I could not figure out how Timeless made a an open comb 0.95 that shaved so gently. I phoned the company. And got a human being right on the line!!! Matt at Timeless asked me to send him a pic of the razor. I did. He got right back to me. As I suspected, my 0.95 is actually a 0.68 that was mis-engraved. I kept telling myself it was all in my head. I'm glad it wasn't.
Matt is sending a 0.95 on Monday with a return label for the 0.68. That is extraordinary customer service. It's the kind of service you hope for but so rarely get. I think Shane at Blackland deserves an honorable mention here as I believe he goes above and beyond for his customers as well, and I know Stan did as well at ATT back in the day.
In any event, it's frustrating that I got the wrong razor but Matt's customer service has earned my loyalty to Timeless. A great company, a great product, and that makes sense because it's run by great people.
I'll post an update and pic when the razor arrives.
