New CORE razor from OneBlade

Just curious for those that returned your OneBlade. How long did it take to get your refund credit?  My tracking

I think mine was around 5 days or so.

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Thanks andrewjs18 if I don't hear after tomorrow I'll get an email off to them.

I actually emailed them to ask how long a refund usually takes...later that day, I got the refund.

Monday night I sent a follow up email and received a reply on Tuesday saying they had no record of a refund being processed yet. Asked if I could send the tracking number which I did and today I got my refund confirmation.  

I'm still on the fence about this company.

It seems like they used the launch of the CORE as a test. Personally, I don't think paying customers should unknowingly be testers. 2500 is a very large sample size, so they should have been able to gather pretty good feedback.

On the flip side, it looks like they are trying to making it right by refunding unsatisfied customers or sending them a V2 upgrade for free. It's still a bit of a hassle for the customers who bought the first batch, but its a step in the right direction.

I have also opted for the second Gen Core. If it is, say 10-15% better than version 1, I will be getting a Genesis and sell most of my DE razors.

I have also opted for the second Gen Core. If it is, say 10-15% better than version 1, I will be getting a Genesis and sell most of my DE razors.

I was already so impressed with the Core V1 that I did get a Genesis.  I have already sold two razors and I am pretty sure some others will be sold soon.  

I have also opted for the second Gen Core. If it is, say 10-15% better than version 1, I will be getting a Genesis and sell most of my DE razors.

I was already so impressed with the Core V1 that I did get a Genesis.  I have already sold two razors and I am pretty sure some others will be sold soon.  

To be honest I have already sold a few DEs ((BlackBird, a few vintages etc) in anticipation of Genesis. Shaves from my core were so effortless that I can't justify having numerous DEs for the 'effortless' experience.

I will be keeping my GEM, Straights, Shavettes, Injectors, Artist Club, few DEs etc. though. Some 'skill' shaving every now and then is fun.

I'm still on the fence about this company.  

It seems like they used the launch of the CORE as a test.  Personally, I don't think paying customers should unknowingly be testers.  2500 is a very large sample size, so they should have been able to gather pretty good feedback.

On the flip side, it looks like they are trying to making it right by refunding unsatisfied customers or sending them a V2 upgrade for free.  It's still a bit of a hassle for the customers who bought the first batch, but its a step in the right direction.

It`s not a v2 upgrade for free. If you have to pay postage back to the company.

If the product is great and in perfect working condition, which in some cases it was not, and the company further acknowledges that, I don`t see that as great QC, yes they are replacing the product, but I have to pay (initially) 50% of the razor to return and receive another to maybe see I have another dud.

And yes I do have a first version Gen1

I'm still on the fence about this company.  

It seems like they used the launch of the CORE as a test.  Personally, I don't think paying customers should unknowingly be testers.  2500 is a very large sample size, so they should have been able to gather pretty good feedback.

On the flip side, it looks like they are trying to making it right by refunding unsatisfied customers or sending them a V2 upgrade for free.  It's still a bit of a hassle for the customers who bought the first batch, but its a step in the right direction.

Nuki, the way I see it is that the core market for the CORE is the shaver coming from a cart and gel shave, not we 'enthusiasts'. So, they designed a razor with them in mind, knowing that they want a comfortable, mild shave.

When they heard the feedback from we shaving hobbyists, they rethought that position and made a razor that would still feel relatively mild, but be more efficient. I'm assuming they're doing that because they feel that we aficionados can be influencers, and our review and recommendations will carry some weight.

I know some had issues inserting the blade-looks like they got a sub batch that was defective-I saw a video on YouTube with Steve the Daily Shaver lamenting that he couldn't get a blade in, and I think primotenore here had that same issue.

The one I got was hassle free, no issues with the blade insertion or removal, and the shave was excellent. Liked it so much I got a GENESIS, like clint64. I'm also expecting the second gen CORE, but I have no intention of returning the first one.

@"iamsms", I think that is a great strategy. I like your idea of keeping some of the higher skill requirement razors to keep things interesting.

clint64 , good for you!

My take is that they did use paying customers for the beta test, which is especially bad for international customers. I feel they did the same with the Genesis Stainless version.

The first stainless was made with 316L stainless, which is a high quality steel, though tends to break if you drop it. That is a pretty big deal for them to overlook in a $300 razor, which they didn't make right when customers had broken razors.

I continue to give them an A++ on innovation, considering their design to be the biggest innovation since the safety razor over 100 years ago.

I also continue to hold them accountable for service issues as their is such a long, long history with them in this area.

Finally, I appreciate Michael P being consistent in standing up for them.

I mailed back my original CORE yesterday. I'll update things when the newer version comes in.