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OP, it's patently obvious that you, as do many people nowadays, expect instant gratification and the entire World doesn't work that way. Things did however work out perfectly, but not on your timetable. Life's a lot like that. Don't make "drama" where there is none.  

Thanks so much for your ‘words of wisdom’ BPman, it’s great to see you’ve got life all figured out. If you’re ok with being treated this way by someone selling you something that’s your business. Me personally, I’m not good with it. A mistake is fine, and we all make them, but I’ve yet to meet anyone that likes a bunch of excuses. I said I wasn’t happy with how the situation was handled, and that I won’t be spending my money with this Artisan anymore, where’s the ‘drama’ in that?

I can turn my $$$ into soap in a 1000 places. Soapers can generally only turn their soap into $$$ from 1 place. It seems a lot of businesses lose sight of this.

The customer is always right. This used to be the case but not so much anymore.

OP is a paying customer. Default position is him being right. You may not agree. You may think OP is unreasonable. You might think he is impatient or demanding or just an ass in general but he deserves to be serviced after a sale. It comes with retailer territory.

If there is a 7 day return policy, if I read correctly, and I've chewed up 3 trying to rectify your screw-up, knowing a weekend is likely coming to chew up 2 more days, I'd be a little impatient too.

And when I finally get you, don't be an ass and lay blame at the feet of those around you. It is in poor taste and does nothing more than further irritate your customer. Then, you wind up with threads like this one.

All the soaper had to do was say, "Mr TheHunter, I am sorry for the mix-up, how can I make it right with you?".

Then, give your IG manager explicit instructions to immediately notify you personally when an IM comes on the complaint line.

There. Mr. TheHunter just helped you fill in a crack in your program.

OP needs to show grace? Please. Grace was given by not naming names. OP was not rude or ugly. He just made his displeasure known publicly in of all places...a public forum! Oh the horror.

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I can turn my $$$ into soap in a 1000 places. Soapers can generally only turn their soap into $$$ from 1 place. It seems a lot of businesses lose sight of this.

The customer is always right. This used to be the case but not so much anymore.

OP is a paying customer. Default position is him being right. You may not agree. You may think OP is unreasonable. You might think he is impatient or demanding or just an ass in general but he deserves to be serviced after a sale. It comes with retailer territory.

If there is a 7 day return policy, if I read correctly, and I've chewed up 3 trying to rectify your screw-up, knowing a weekend is likely coming to chew up 2 more days, I'd be a little impatient too.

And when I finally get you, don't be an ass and lay blame at the feet of those around you. It is in poor taste and does nothing more than further irritate your customer. Then, you wind up with threads like this one.

All the soaper had to do was say, "Mr TheHunter, I am sorry for the mix-up, how can I make it right with you?".

Then, give your IG manager explicit instructions to immediately notify you personally when an IM comes on the complaint line.

There. Mr. TheHunter just helped you fill in a crack in your program.

OP needs to show grace? Please. Grace was given by not naming names. OP was not rude or ugly. He just made his displeasure known publicly in of all places...a public forum! Oh the horror.

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The phrase "the customer is always right" is an improvement that it doesn't apply everywhere nowadays because some customers think the world revolves around them! Oh wait

...If there is a 7 day return policy, if I read correctly, and I've chewed up 3 trying to rectify your screw-up, knowing a weekend is likely coming to chew up 2 more days, I'd be a little impatient too...

...If there is a 7 day return policy, if I read correctly, and I've chewed up 3 trying to rectify your screw-up, knowing a weekend is likely coming to chew up 2 more days, I'd be a little impatient too...

Ha! Brilliant....but stoopid. That never happens.

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I had a similar problem. An artisan forgot packing one of aftershave products.
I tried to contact via email which was recommended way. And no reply. 3 days later resent email. Still no reply.
And found another way to reach him. He was very polite, he apologized for packing issue and for missing my email.
He told he would send my aftershave right away. I was still fine, I had been waiting for my package.
No package arrived. 10 days later I contacted him again to ask for tracking # to check where my package was.
He checked his system, he said they hadn't shipped it yet. Then provided me tracking # and I finally received my item.

I wasn't angry, I was polite and patient,
but I am ordering new products, because it is fun to try something new. Not because I need them, I already have so many excellent aftershaves.
When anything brings me more problem than fun, I prefer not to order them. And I don't wanna have same problem again.
Any artisan thinks they have small business, and this is the reason they can have packing issues or they cannot provide good customer supports,
They don't have to sell directly from their website, they could sell through vendors....

Apparently, a number of forum members have no idea what it means to "show a little grace".  This does not mean that the offender (in this case the artisan), did everything in the ideal manner. "Showing a little grace" means to forgive the transgressions of others, to be charitable, to be merciful, to be lenient, to reprieve the offender from deserved punishment. 

Thus, in suggesting that the OP "show a little grace" to the artisan, I was not suggesting that the customer service of the artisan was beyond reproach. I was suggesting that the OP forgive the transgression and be merciful.  Some of you thought my comments to be harsh, that is an indication you might need to learn how to be more merciful. Our society would operate much more smoothly if we would be quick to forgive rather than quick to judge.

We all have our opinions. Judging the OP or me, for that matter, doesn't look good for someone preaching about forgiveness. "Casting the first stone...and all that".

Apparently, a number of forum members have no idea what it means to "show a little grace".  This does not mean that the offender (in this case the artisan), did everything in the ideal manner. "Showing a little grace" means to forgive the transgressions of others, to be charitable, to be merciful, to be lenient, to reprieve the offender from deserved punishment. 

Thus, in suggesting that the OP "show a little grace" to the artisan, I was not suggesting that the customer service of the artisan was beyond reproach. I was suggesting that the OP forgive the transgression and be merciful.  Some of you thought my comments to be harsh, that is an indication you might need to learn how to be more merciful. Our society would operate much more smoothly if we would be quick to forgive rather than quick to judge.

RayClem I don’t believe I said anywhere in my posts that I didn’t ‘forgive’ the Artisan for poor customer service. I’m not talking about the Artisan personally wronging me, I’m talking about what I feel to be poor business practices. Please note that nowhere in any of my posts did I mention the name of the Artisan or the name of their business. I’m not trying to smear anyone, and I’m not trying to ruin any one's  business. I haven’t said anything disparaging about the Artisan other than that the support I received was lacking by my standards. I was under the impression that this was the type of thing that was discussed on a Shaving Forum. I agree with you that Society would run much more smoothly if we were all quick to forgive rather than judge, and that being said I believe you were very quick to judge me. I’m a grown man, and I like to think that I treat people the way that I would like to be treated. If my behavior was out of line that would be one thing, but I don’t feel like I’ve treated anyone poorly or unfairly here.

Very fair response.

OP, it's patently obvious that you, as do many people nowadays, expect instant gratification and the entire World doesn't work that way. Things did however work out perfectly, but not on your timetable. Life's a lot like that. Don't make "drama" where there is none.  

Your definition of "Drama" isn't shared by everyone. If you are satisfied with mediocrity, so be it. I am not and, apparently, most of us on this forum aren't either.

OP, it's patently obvious that you, as do many people nowadays, expect instant gratification and the entire World doesn't work that way. Things did however work out perfectly, but not on your timetable. Life's a lot like that. Don't make "drama" where there is none.  

Thanks so much for your ‘words of wisdom’ BPman, it’s great to see you’ve got life all figured out. If you’re ok with being treated this way by someone selling you something that’s your business. Me personally, I’m not good with it. A mistake is fine, and we all make them, but I’ve yet to meet anyone that likes a bunch of excuses. I said I wasn’t happy with how the situation was handled, and that I won’t be spending my money with this Artisan anymore, where’s the ‘drama’ in that?

You wasting your breath TheHunter
You explained your position clearly and the criticisms you are receiving are unjustified.