#41

Chazz Reinhold HOF
I agree gents, if the razor is not up to snuff, it has to go back. I was lucky with both of mine, but I would have sent them back in a hurry.

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#42

Super Moderator
San Diego, Cal., USA
I would get in touch with the company, kwsher. How would you feel if you purchased a Rolex watch for a lot of money and there was a "slight" pit on it, even if it was on the back and couldn't be seen when worn?

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#43

Member
Austin, TX
(12-29-2015, 05:43 PM)Freddy Wrote: I would get in touch with the company, kwsher. How would you feel if you purchased a Rolex watch for a lot of money and there was a "slight" pit on it, even if it was on the back and couldn't be seen when worn?

Good analogy Freddy. I have been in contact with their CS department who have been very helpful in the past and imagine will continue in with regard to this instance. With the holiday season I don't have a recent response but know they forwarded the image to the owner of Classic and were going to get back to me and will follow up as we get through the NY if I have not heard back.

It shaves great but do agree with the price point expected a flawless finish.

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Kevin
#44

Member
Texas
Quote: Somewhat tough to see, particularly with cell image, but that bright spot is the aforementioned pit in the finish. I had held off on actually using it as the CS department had forwarded the image to the owner for review but went ahead and broke down. Either way, will see what happens and do agree that it was unexpected.

Kevin, that little spot would bug the crap out of me, only because I would know that I didn't cause it and due to the cost of the razor.  

I hope the CS department comes through for you if you decide to exchange it.  They were nothing but helpful to me.  When they sent the replacement, they included a free puck of their Holiday Punch soap, which was a nice thought.  I didn't keep it however.  it returned with the razors.
Jerry
#45

Member
Texas
(This post was last modified: 12-29-2015, 05:52 PM by jsanchez.)
Quote:Good analogy Freddy. I have been in contact with their CS department who have been very helpful in the past and imagine will continue in with regard to this instance. With the holiday season I don't have a recent response but know they forwarded the image to the owner of Classic and were going to get back to me and will follow up as we get through the NY if I have not heard back.

It shaves great but do agree with the price point expected a flawless finish.

I called them yesterday and talked to the CS department about my issue.  Not sure if your communication with them through e-mail.  Might try giving them a call if you haven't already.
Jerry
#46

Member
Austin, TX
(12-29-2015, 05:51 PM)jsanchez Wrote:
Quote:Good analogy Freddy. I have been in contact with their CS department who have been very helpful in the past and imagine will continue in with regard to this instance. With the holiday season I don't have a recent response but know they forwarded the image to the owner of Classic and were going to get back to me and will follow up as we get through the NY if I have not heard back.

It shaves great but do agree with the price point expected a flawless finish.

I called them yesterday and talked to the CS department about my issue.  Not sure if your communication with them through e-mail.  Might try giving them a call if you haven't already.

I did speak with them via phone pre-holiday but have been out of pocket. Dropped her a line today and will follow up via phone if I have not heard back. Good pointer and thanks much jsanchez.

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Kevin


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