Karve

Yes, agree Max Sprecher I mean everyone in this hobby probably know how Chris manage his business..

For me it was always decision between his great razors and bad custom service and long waiting time.. usually I wanted more to try his razors..

I can understand it's not easy to manage all in such a small artisan production. But if Theo from Lambda and Jakes from Yates can answer mail's why Chris from Karve can't? I believe it's just his acctitude, or personality..
From three orders, one was perfect match, in time, fast shipping, everything like promised better as expected. Second one was where I asked refund. The third was with little delay but still acceptable for me.
Just to share my experiences.

Yates doesn't seem like a lightning bolt in his replies to me, very active on social media and much less in emails etc etc
On instagram he responds quite quickly...I always refer to yates
On Karve, its slow communication with the customer has been known for years

To be fair, I have always received prompt responses to messages to Yates, and would go so far as to say that their customer service is among the best I have experienced from companies dealing in wet shaving goods. I also see that he hasn't posted on instagram in over a month, so not as active lately, I'd say.

I have been following this thread with some interest. First, I am glad you were able to be refunded Max Sprecher. Second, I am disappointed that Chris still hasn't addressed these issues which go back years. At one time, I admitted I was a Karve fanboy. Indeed, the Overlander is my so called Desert Island razor. I have purchased a stainless steel and an aluminum one directly from the website, and both arrived within the stated time frame. This was last year. And to be clear, I only purchased when the website said it was available, not needing to be made. The Bison however, with it I bought used.

It is so frustrating to someone who wished him and the business well, especially as the razors he makes work so well for me, to see him continually let folks down. This generates lots of threads were all of his past is (rightfully) dredged up again. I hope he does better (as I have for 5 or 6 years now, which may say something bad about me!), as this economy along with poor customer relations will kill the company.

[quote="MaineYooper" pid='549812' dateline='1719081546']
Second, I am disappointed that Chris still hasn't addressed these issues which go back years.

Yeah, my issues go back to just around this time last year. He had told me that he was actively looking for a suitable employee, but hadn't found one yet. It's been about 2 weeks shy of a year since then. I think it's obvious he has not "found" someone yet. I know good help is hard to find, but.....

Second, I am disappointed that Chris still hasn't addressed these issues which go back years.

Yeah, my issues go back to just around this time last year. He had told me that he was actively looking for a suitable employee, but hadn't found one yet. It's been about 2 weeks shy of a year since then. I think it's obvious he has not "found" someone yet. I know good help is hard to find, but.....

Maybe he hasn't responded to their email requests for an interview.................Sorry, I couldn't resist

Maybe he hasn't responded to their email requests for an interview.................Sorry, I couldn't resist 

Maybe he hasn't responded to their email requests for an interview.................Sorry, I couldn't resist 

Yes, agree Max Sprecher I mean everyone in this hobby probably know how Chris manage his business..

For me it was always decision between his great razors and bad custom service and long waiting time.. usually I wanted more to try his razors..

I can understand it's not easy to manage all in such a small artisan production. But if Theo from Lambda and Jakes from Yates can answer mail's why Chris from Karve can't? I believe it's just his acctitude, or personality..
From three orders, one was perfect match, in time, fast shipping, everything like promised better as expected. Second one was where I asked refund. The third was with little delay but still acceptable for me.
Just to share my experiences.

Yates doesn't seem like a lightning bolt in his replies to me, very active on social media and much less in emails etc etc
On instagram he responds quite quickly...I always refer to yates
On Karve, its slow communication with the customer has been known for years

To be fair, I have always received prompt responses to messages to Yates, and would go so far as to say that their customer service is among the best I have experienced from companies dealing in wet shaving goods. I also see that he hasn't posted on instagram in over a month, so not as active lately, I'd say.

Now that producing isn't his main job, yes! But you're late, Yates has been making razors for years
I would add, since only BYOR started, orders have been extremely slow, even the work done for Paradigm has greatly extended the deliveries of its razors

Yates doesn't seem like a lightning bolt in his replies to me, very active on social media and much less in emails etc etc
On instagram he responds quite quickly...I always refer to yates
On Karve, its slow communication with the customer has been known for years

To be fair, I have always received prompt responses to messages to Yates, and would go so far as to say that their customer service is among the best I have experienced from companies dealing in wet shaving goods. I also see that he hasn't posted on instagram in over a month, so not as active lately, I'd say.

Now that producing isn't his main job, yes! But you're late, Yates has been making razors for years
I would add, since only BYOR started, orders have been extremely slow, even the work done for Paradigm has greatly extended the deliveries of its razors

I’ve been a Yates customer for a long time. I’ve never waited more than 24 hours for a response to any message I’ve sent to Yates. His BYO queue has 230 orders pending, so I’m sure he’s backed up. And he has gone out of his way on social media and on his YouTube channel to point out that his business is not like Amazon and that customers who can’t wait should shop elsewhere. I’m of the opinion that his razors are most certainly worth the wait.

To be fair, I have always received prompt responses to messages to Yates, and would go so far as to say that their customer service is among the best I have experienced from companies dealing in wet shaving goods. I also see that he hasn't posted on instagram in over a month, so not as active lately, I'd say.

Now that producing isn't his main job, yes! But you're late, Yates has been making razors for years
I would add, since only BYOR started, orders have been extremely slow, even the work done for Paradigm has greatly extended the deliveries of its razors

I’ve been a Yates customer for a long time. I’ve never waited more than 24 hours for a response to any message I’ve sent to Yates. His BYO queue has 230 orders pending, so I’m sure he’s backed up. And he has gone out of his way on social media and on his YouTube channel to point out that his business is not like Amazon and that customers who can’t wait should shop elsewhere. I’m of the opinion that his razors are most certainly worth the wait.

I won't add anything else... I'm honestly tired, it feels like I'm talking to fanboys
for your information I have a 921 with Hybrid brass plate, plate SS M - H - EH

Agree Mr_Konrad_Dundee my only one order from Yates needed almost 4 months to be delivered. Wolfman with waiting list was faster...

That doesn't mean I don't like 921-H. After couple shaves ordered also EH plates and 921-H is in my top 5 DE razors immediately. Just hope that plate will come before winter and first snow..