Karve

Great to hear it Max Sprecher

Just a quick update that Chris has finally come through. I do still wish him success in his business and endeavors.

Good to hear, Max.

Max Sprecher I had something similar experience with Chris, he just didn't send me second Overlander for two months, no answer nothing.. I asked my bank for refund of that payment (like cancel of payment with card) , they helped me but told me they have to wait 30 days. Seller can in this time or ship item or refund immediately, or if no answer from his side, bank will refund and later deal with seller. I have to say I received my money back in 3 days, it means Chris collaborated and accepted and approved refund. For me it was confirmation he just forgote somewhere my order, nothing more. Only mistake.

Max Sprecher I had something similar experience with Chris, he just didn't send me second Overlander for two months, no answer nothing.. I asked my bank for refund of that payment (like cancel of payment with card) , they helped me but told me they have to wait 30 days. Seller can in this time or ship item or refund immediately, or if no answer from his side, bank will refund and later deal with seller. I have to say I received my money back in 3 days, it means Chris collaborated and accepted and approved refund. For me it was confirmation he just forgote somewhere my order, nothing more. Only mistake.

Sad though when a financial institution that isn't even his can get a quicker response from a merchant than his own customer.....

tomas1870 If you cannot tick all the boxes needed to run a smooth running business, then you should hire someone. Karve should have done what Wolfman eventually did. Hire someone to take care of customers and manage the finances to relieve some of the stress. This would enable Chris to devote his days to operating the mill and tools in the shop.
I would have been a returning customer for all these years, but he lost out. I'm sure there were others who were also turned off by some unpleasant experience.

Yes, agree Max Sprecher I mean everyone in this hobby probably know how Chris manage his business..

For me it was always decision between his great razors and bad custom service and long waiting time.. usually I wanted more to try his razors..

I can understand it's not easy to manage all in such a small artisan production. But if Theo from Lambda and Jakes from Yates can answer mail's why Chris from Karve can't? I believe it's just his acctitude, or personality..
From three orders, one was perfect match, in time, fast shipping, everything like promised better as expected. Second one was where I asked refund. The third was with little delay but still acceptable for me.
Just to share my experiences.

Yes, agree Max Sprecher I mean everyone in this hobby probably know how Chris manage his business..

For me it was always decision between his great razors and bad custom service and long waiting time.. usually I wanted more to try his razors..

I can understand it's not easy to manage all in such a small artisan production. But if Theo from Lambda and Jakes from Yates can answer mail's why Chris from Karve can't? I believe it's just his acctitude, or personality..
From three orders, one was perfect match, in time, fast shipping, everything like promised better as expected. Second one was where I asked refund. The third was with little delay but still acceptable for me.
Just to share my experiences.

Yates doesn't seem like a lightning bolt in his replies to me, very active on social media and much less in emails etc etc
On instagram he responds quite quickly...I always refer to yates
On Karve, its slow communication with the customer has been known for years

very active on social media and much less in emails etc et

That's the part that sometimes rubs me the wrong way. They all have time to post all day long on Instagram, Facebook, Discord, Reddit, etc., but they neglect what is most important: responding to and taking care of your customers. Everyone runs their business as they see fit. In the end, it's all about priorities. I'm more interested in being productive, spending most of my time in the shop or studio, and trying to respond or be available to my customers.

very active on social media and much less in emails etc et

That's the part that sometimes rubs me the wrong way. They all have time to post all day long on Instagram, Facebook, Discord, Reddit, etc., but they neglect what is most important: responding to and taking care of your customers. Everyone runs their business as they see fit. In the end, it's all about priorities. I'm more interested in being productive, spending most of my time in the shop or studio, and trying to respond or be available to my customers.

Exactly, I agree with you

The Wolfman way of a waitlist seems like the best thing to do for these 1 or 2 person artisan companies. You decide what you take in and can get out the door. If you are feeling overwhelmed, then you accept less orders.

I have an Overlander on order but I am not expecting to see it anytime soon.