I have the Karve razor in brass, and hands down, it's one of my favorite razors to use. Manufacturing quality and fit and finish are top-notch. Allowing people to customize their razor with different plates and handles is also a great feature they offer. The price for the products - undeniably reasonable for such incredible quality. When I ordered mine, I was well aware of the backlog, and I was willing to wait. For me, well worth it.
Having said that, what goes up my crawl is Chris seems to be exceptionally undisciplined with his business practices. Lately they have been teasing a titanium razor, and Jack (who works for Karve) has been shaving with one on his YouTube channel (basically advertising the latest and greatest). How about fulfilling your obligations to the folks who ordered your last offering first? He basically did the same with the aluminum razors. What he should do is put nose to the grindstone and concentrate his efforts getting the polished stainless razors into the hands of the customers who ordered them - pushing almost five months ago! If the polishing of stainless is an obstacle, then fulfill the orders already in place, then decide what to do about the polished version - continue to produce, and only put them on the website when they're ready to ship. Or discontinue offering polished. Or find a better/faster way to complete the polishing steps, still only offering them when ready to ship.
Most people who make a great product with a high demand focus on getting those stock levels built up. Only when there is a supply buffer do they switch gears and work on another product. Blackland does a wonderful job of producing enough product that they don't sell out quickly and leave people wanting. Yeah, not too long ago Shane was caught off guard and it did happen. But, Shane did his thing and fulfilled his promises by getting more made - and didn't take anybody's money until it was time to ship. He was also apologetic when it happened. Shane clearly understands customer service and good business practices.
I can only hope that Chris will get his crap together and change his business practices. He seems to be attempting to make a few amends by emailing those who are still waiting on their SS razors and offering $100 and giving some options. That tells me he's aware he's on thin ice with our hobby community. Will his blunders and the ire they've caused be enough for him to pull it together and change how he does business? I believe that's the question that many of us are wondering.
Chris should be humbled that so many folks love his razors. I'm sure that he's trying to be a "crowd pleaser" by offering razors in various metals. But, unless you can deliver several different products, you should hold your ambitions at bay until you can. And, for the love of all things holy, don't put out new products until you can deliver a previous one you've already promised (AND TAKEN MONEY FOR!).
Having said that, what goes up my crawl is Chris seems to be exceptionally undisciplined with his business practices. Lately they have been teasing a titanium razor, and Jack (who works for Karve) has been shaving with one on his YouTube channel (basically advertising the latest and greatest). How about fulfilling your obligations to the folks who ordered your last offering first? He basically did the same with the aluminum razors. What he should do is put nose to the grindstone and concentrate his efforts getting the polished stainless razors into the hands of the customers who ordered them - pushing almost five months ago! If the polishing of stainless is an obstacle, then fulfill the orders already in place, then decide what to do about the polished version - continue to produce, and only put them on the website when they're ready to ship. Or discontinue offering polished. Or find a better/faster way to complete the polishing steps, still only offering them when ready to ship.
Most people who make a great product with a high demand focus on getting those stock levels built up. Only when there is a supply buffer do they switch gears and work on another product. Blackland does a wonderful job of producing enough product that they don't sell out quickly and leave people wanting. Yeah, not too long ago Shane was caught off guard and it did happen. But, Shane did his thing and fulfilled his promises by getting more made - and didn't take anybody's money until it was time to ship. He was also apologetic when it happened. Shane clearly understands customer service and good business practices.
I can only hope that Chris will get his crap together and change his business practices. He seems to be attempting to make a few amends by emailing those who are still waiting on their SS razors and offering $100 and giving some options. That tells me he's aware he's on thin ice with our hobby community. Will his blunders and the ire they've caused be enough for him to pull it together and change how he does business? I believe that's the question that many of us are wondering.
Chris should be humbled that so many folks love his razors. I'm sure that he's trying to be a "crowd pleaser" by offering razors in various metals. But, unless you can deliver several different products, you should hold your ambitions at bay until you can. And, for the love of all things holy, don't put out new products until you can deliver a previous one you've already promised (AND TAKEN MONEY FOR!).