#21

Merchant
Thousand Oaks, CA
(This post was last modified: 03-18-2016, 08:03 PM by TheHandleBar.)
(03-18-2016, 08:00 PM)Bruce Wrote:
(03-18-2016, 07:53 PM)wingdo Wrote: @Bruce I'm not a vendor.

I didn't see you reply in this thread saying you were able to get in contact with them? Tapatalk doesn't show the names when using "@ ABC", so disnf know he was referring to you. It looked like he was referring to himself.

Thats because I tagged wingdo into this conversation, it's likely he wasn't aware of it beforehand.

Edit* Ahh, I see the confusion now. Odd Tapatalk doesn't show tags
Gareth  | VENDOR TheHandleBarSupply.com 
Nuávia, Vintage Gillettes, Chiseled Face, Fine, Stirling Soaps, THE HOLY BLACK, Thayers, DE Blades, Hair Pomades, and more.
Free U.S. shipping on orders over $55
#22
(03-18-2016, 08:02 PM)TheHandleBar Wrote:
(03-18-2016, 08:00 PM)Bruce Wrote:
(03-18-2016, 07:53 PM)wingdo Wrote: @Bruce I'm not a vendor.

I didn't see you reply in this thread saying you were able to get in contact with them? Tapatalk doesn't show the names when using "@ ABC", so disnf know he was referring to you. It looked like he was referring to himself.

Thats because I tagged wingdo into this conversation, it's likely he wasn't aware of it beforehand.
It's all Tapatalk's fault. Sorry for the confusion. See my post just above yours with a screenshot.
#23

Merchant
Thousand Oaks, CA
Yeah I gotcha @"Bruce"
Gareth  | VENDOR TheHandleBarSupply.com 
Nuávia, Vintage Gillettes, Chiseled Face, Fine, Stirling Soaps, THE HOLY BLACK, Thayers, DE Blades, Hair Pomades, and more.
Free U.S. shipping on orders over $55
#24

The Dude Abides
Florida
Huh, I never noticed tapatalk not showing tags. That certainly explains everything.

BadDad and TheHandleBar like this post
Doug

Careful, man, there's a beverage here! - The Dude
#25

Merchant
San Francisco CA
(This post was last modified: 03-18-2016, 08:21 PM by Blackland Razors.)
As a vendor and customer, responding quickly and kindly is the single easiest thing to do to increase the likelihood that your customers will be happy with their experience. There also seems to be a positive correlation between good customer service and satisfaction with the physical product provided. No vendor, myself definitely included, is perfect with communication, but effort is largely appreciated. I hope Tiki learns this soon so they can take advantage of this incredibly easy way to improve both sales and customer satisfaction.

wingdo, Eleven, Owba and 9 others like this post
#26

The Dude Abides
Florida
(This post was last modified: 03-18-2016, 10:47 PM by wingdo.)
(03-18-2016, 08:20 PM)Blackland Razors Wrote: As a vendor and customer, responding quickly and kindly is the single easiest thing to do to increase the likelihood that your customers will be happy with their experience. There also seems to be a positive correlation between good customer service and satisfaction with the physical product provided. No vendor, myself definitely included, is perfect with communication, but effort is largely appreciated. I hope Tiki learns this soon so they can take advantage of this incredibly easy way to improve both sales and customer satisfaction.

That is VERY true.  How we enjoy things is entirely subjective, there is little objectivity in "enjoyment".  Meaning that if we go into a situation happy before the product even arrives, we are more likely to enjoy the experience once it arrives.  It we are aggravated as all get out before a product arrives, we are not near as likely to actually enjoy it.

Case in point, I have had 5 Joe Edson custom razors.  I do not recall what blade I picked up originally, but it was way out of balance, pivot point was not in a good spot, the blade was spine heavy, Joe took it back although I had shaved with it.   At that time Joe was still perfecting his Odin's Edge blades and I bought a beta model, a v1, a v2 and a what best can be described as a v2.1 model (it was a refined v2).  I sold off the first three as they just didn't quite work for me, but Joe was FANTASTIC to work with.  He took back the one razor and re-listed it as a used twice razor and in the description he listed my negative comments and highly discounted the razor.  I ended up buying 4 more razors from him and have kept two.  Joe's excellent communication, and his follow through on backing up his product led to him selling FOUR custom straights to me.  Had he been a jerk about the first blade, which he could have been as it was used, I never would have bought the other four razors.  Good customer service brings people back, and can allow a vendor to recover from a bad experience with a product.

Edit: Brain Fart - I still have two Edson's in my rotation.

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Doug

Careful, man, there's a beverage here! - The Dude
#27
(03-17-2016, 09:32 PM)Asafiev Wrote: Hey everyone, I placed an order on March 6th and have yet to hear anything from Tiki about my order.  I sent an email via the Tiki website, via PayPal, sent a Facebook message to both owners and the Tiki Facebook page...

I am stumped, does anyone have an alternate way of contacting them?

Update:
March 6 - Order Placed
March 12 - Sent message via PalPal to Tiki, opened an inquiry with PayPal.
March 14 - Sent message to Tiki on Social Media
March 15 - Sent message to Amanda Scott (Owner)
March ? - Sent an email via Tiki website contact form
March 16 - Sent message to Nic Oberneder (Co-Owner)
March 17 - Posted a request for additional contacts via Shave Forums.
March 19 - Processed the claim formally with PayPal and opened a case against Tiki Soaps.

If you are in the market for new soap I feel I should be honest and share my experience with this company. I am not trying to start any drama, it is what it is.
#28

Super Moderator
San Diego, Cal., USA
(03-19-2016, 11:51 PM)Asafiev Wrote:
(03-17-2016, 09:32 PM)Asafiev Wrote: Hey everyone, I placed an order on March 6th and have yet to hear anything from Tiki about my order.  I sent an email via the Tiki website, via PayPal, sent a Facebook message to both owners and the Tiki Facebook page...

I am stumped, does anyone have an alternate way of contacting them?

Update:
March 6 - Order Placed
March 12 - Sent message via PalPal to Tiki, opened an inquiry with PayPal.
March 14 - Sent message to Tiki on Social Media
March 15 - Sent message to Amanda Scott (Owner)
March ? - Sent an email via Tiki website contact form
March 16 - Sent message to Nic Oberneder (Co-Owner)
March 17 - Posted a request for additional contacts via Shave Forums.
March 19 - Processed the claim formally with PayPal and opened a case against Tiki Soaps.

If you are in the market for new soap I feel I should be honest and share my experience with this company.  I am not trying to start any drama, it is what it is.

This is just flat out sad.  Customer service of the type you are asking for takes so little and should really be part of the whole way of doing business.

NeoXerxes and Asafiev like this post
#29

Member
Ferndale, MI
(03-19-2016, 11:51 PM)Asafiev Wrote:
(03-17-2016, 09:32 PM)Asafiev Wrote: Hey everyone, I placed an order on March 6th and have yet to hear anything from Tiki about my order.  I sent an email via the Tiki website, via PayPal, sent a Facebook message to both owners and the Tiki Facebook page...

I am stumped, does anyone have an alternate way of contacting them?

Update:
March 6 - Order Placed
March 12 - Sent message via PalPal to Tiki, opened an inquiry with PayPal.
March 14 - Sent message to Tiki on Social Media
March 15 - Sent message to Amanda Scott (Owner)
March ? - Sent an email via Tiki website contact form
March 16 - Sent message to Nic Oberneder (Co-Owner)
March 17 - Posted a request for additional contacts via Shave Forums.
March 19 - Processed the claim formally with PayPal and opened a case against Tiki Soaps.

If you are in the market for new soap I feel I should be honest and share my experience with this company. I am not trying to start any drama, it is what it is.

Man, that sucks. How do you not even respond to anything in 13 days? I mean, I'm sure it's good soap (I've yet to try any). But it can't be that good. No soap or any other item for that matter is worth that poor level of customer service.

wingdo and Asafiev like this post
- Jeff


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