Member
Austin, TX
I have wanted to try the Mason Boutique line of soaps for some time based on general reviews and the scent descriptions. They don't have widespread distribution so I picked up a tub with a couple other things to make it worthwhile from a retailer that I have never used.
My regular partners, you know who you are, do all sorts of cool stuff like personalized notes, stickers, sometimes even little candies and what not. Samples? Not all the time but those blade tucks and soap samples are greatly appreciated and often result in another order too.
What I didn't realize is that I have come to expect it!
This package, although packed Ok [the soap tub was really banged up and scratched on the lid; not the end of the world but that stuff does bug me]. But nothing but a packing slip. No "Hey, thanks for the first order!". Nada. Bupkis. Zilch.
As mentioned, there once was a time where I had no expectation that a vendor would do anything other than ship me the stuff I ordered promptly, accurately and at a competitive cost.
Now, based on my having been spoiled by all you people that insist on going that extra mile, personalizing things and whatnot while still executing that has all changed and: I thank you all sincerely!
It means a lot, makes a big difference and to be honest impacts my buying decisions. I do view you all as my sourcing partners and I doubt I'll order from this other place again.
My regular partners, you know who you are, do all sorts of cool stuff like personalized notes, stickers, sometimes even little candies and what not. Samples? Not all the time but those blade tucks and soap samples are greatly appreciated and often result in another order too.
What I didn't realize is that I have come to expect it!
This package, although packed Ok [the soap tub was really banged up and scratched on the lid; not the end of the world but that stuff does bug me]. But nothing but a packing slip. No "Hey, thanks for the first order!". Nada. Bupkis. Zilch.
As mentioned, there once was a time where I had no expectation that a vendor would do anything other than ship me the stuff I ordered promptly, accurately and at a competitive cost.
Now, based on my having been spoiled by all you people that insist on going that extra mile, personalizing things and whatnot while still executing that has all changed and: I thank you all sincerely!
It means a lot, makes a big difference and to be honest impacts my buying decisions. I do view you all as my sourcing partners and I doubt I'll order from this other place again.
Kevin
