Contact with James Dufour at Wolfman

I use straight razors, almost exclusively. Personally, I have never used a Wolfman Razor.

That's all we really need to know then. Save your rants. Next!

gents, the discussion thus far has been pretty good. let's not devolve the thread into bickering and causing it to be locked.

Suffice it to say, I wouldn't take a Wolfman razor for free, except to resell it on ebay.

The more I read about this guy's business practices, the less interested I am in his product offerings...

Some people are just jealous and bitter. James is just better off not selling his razors to people like you! Quit ranting!

I'm one of those "very good shavers" described above. Very precise in my angle since using DE/SE's since 1990.

The Blackbird, just as an example, is equally efficient and then some, leaves no irritation and is a smoother razor. The Wolfman can leave irritation.

The craftsmanship of the Wolfman is beyond compare and unrivaled.

There are just better designed razors available today providing superior shaves.

Thanks for the input!  This discussion makes me want to try a Blackbird, as well as a Timeless.  Guess I need to start saving up...!

You might like it, you never know. Expanding our horizons a bit can also help us not to generalize and jump into conclusions about other people's technique and experience just because they didn't like what we liked.

Wolfmans are beautiful razors but they are not the Holy Grail or the Excalibur that must only be bestowed upon the worthy. It's a razor.
Either it works for an individual or not just like any other razors.

Like Max, I also enjoy my BlackBird a lot more. I also enjoyed the Timeless, ATT S1, Stealth Slants, Black Mamba, Baby Smooth, the iKon 102, X3 and the Rockwell 6s.

I didn't care much for the DE89, Merkur 34c, and the Muhle Jet.

As for customer service, I can't say anything about that. Some merchants are selective who to be nice to and who to not care much about, just like a few other merchants. It's human nature I suppose.

Successful merchants treat every customer the same. Not just a chosen few.

Amen to that Primo. Exactly.

Suffice it to say, I wouldn't take a Wolfman razor for free, except to resell it on ebay.

The more I read about this guy's business practices, the less interested I am in his product offerings...

Some people are just jealous and bitter. James is just better off not selling his razors to people like you! Quit ranting!

llalm, this has been an ongoing discussion and I haven't seen ranting.  There are folks here who have taken different points of view as to what may be right or wrong about the selling practices of a particular merchant.  If you believe that the discussion has run its course then there are other places on the site with different subjects that may be more to your liking.

Having said that, I do think the subject has run its course and that we are beginning to go in circles.  I really haven't noticed anything new being added to the talk in a while.  The discussion has certainly been civil so, by all means, continue, though it would be great if some new piece of information could be brought forward.  Just saying.

Interesting...I guess, people aren't allowed to have a comment about a merchant's customer service without having any experience with their product. Well, that sure is going to limit and eliminate a lot of good discussion on this and every other forum out there...

llalm and bambrit would both of you please accept my least humble and sincere apology for forming and vocalizing an opinion about customer service without first asking permission? I promise, it will happen again. Over and over...

primotenore I could not possibly agree more.

Thanks for the input!  This discussion makes me want to try a Blackbird, as well as a Timeless.  Guess I need to start saving up...!

You might like it, you never know. Expanding our horizons a bit can also help us not to generalize and jump into conclusions about other people's technique and experience just because they didn't like what we liked.

Wolfmans are beautiful razors but they are not the Holy Grail or the Excalibur that must only be bestowed upon the worthy. It's a razor.
Either it works for an individual or not just like any other razors.

Like Max, I also enjoy my BlackBird a lot more. I also enjoyed the Timeless, ATT S1, Stealth Slants, Black Mamba, Baby Smooth, the iKon 102, X3 and the Rockwell 6s.

I didn't care much for the DE89, Merkur 34c, and the Muhle Jet.

As for customer service, I can't say anything about that. Some merchants are selective who to be nice to and who to not care much about, just like a few other merchants. It's human nature I suppose.

Successful merchants treat every customer the same. Not just a chosen few.

primotenore your right on the money with this one.

llalm and bambrit hope you are both doing well and I hope you have both had great experiences with James at Wolfman as I have had in the past myself.  This is actually why I started this thread asking about other peoples experiences with Wolfman's communication, as I am looking to replace a treasured WR1/H7 in copper that was lost and have not been able to receive communication from James whatsoever when he used to communicate with me effortlessly.  I have no ill-feelings towards James at all, he's been very nice to me.  I, as a customer, especially as a customer who has given him business already, am just desiring 'communication'.

I think that BadDad (Chris) is just sharing his frustration with what he feels is a strong lack of common ethics that should always be shown to an interested customer if they are inquiring about your products.  I think this is his frustration because he hears about it quite a bit regarding this particular vendor, even though he's never used a Wolfman razor. 

For example, If I walked onto a car lot (let's say BMW; those have been my vehicles of choice for many years now and I really love BMW's), so if I walked on to the BMW car lot wanting to purchase one of these cars, and the sales people kept telling me we'll be right with you, but never came back to help me no matter how many times I visited any of the dealerships, but yet I saw them helping other people every time, and then I shared this information with you;  and then you heard from many other people that this happens to them as well, you yourselves would think twice about wanting to deal with BMW and you would voice your disappointment and opinion to people about the lack of customer service given by BMW even if you yourself never experienced it directly.
Chris is a great guy and I think that's all he is sharing in regards to Wolfman.

Interesting...I guess, people aren't allowed to have a comment about a merchant's customer service without having any experience with their product. Well, that sure is going to limit and eliminate a lot of good discussion on this and every other forum out there...

llalm and bambrit would both of you please accept my least humble and sincere apology for forming and vocalizing an opinion about customer service without first asking permission? I promise, it will happen again. Over and over...

primotenore I could not possibly agree more.

people should be allowed to have a point of view.

I don't own a wolfman razor nor have I shaved with one before, but I'm still of the opinion that James' operation could be ran way more efficiently to serve more customers in a better manner.

for example, emailing James to order a new guerilla razor.... why? why not have a button on the wolfman site that allows you to submit the order for the guerilla and then have the software run a report or email you at the end of the day with all of the orders, or something along those lines...

maybe James isn't all that good with website technology...fine....pay someone to do it for you! surely you'll make up that money quickly with increased production on the razors..