#41
I guess I was lucky Cool
#42
A good and sensible policy, Brad. And thanks for a spectacular brush!
All the best,

Michael P
#43

Member
MD Eastern Shore
(01-04-2017, 06:00 PM)SCShaver Wrote: I looked on the link too, and this link was provided before and again I saw no brushes on it.  Is everything sold out already?

I'm sorry Gentlemen, but the ReadyMade brushes often sell out before I can post a notice.
#44

Member
MD Eastern Shore
(This post was last modified: 01-08-2017, 05:05 PM by ESBrushmaker. Edit Reason: Correct a typo - 28mm Archduke v. 26 )
Good morning, Gentlemen.  We wanted to give you a "heads-up" that we will be posting four cancelled brushes--a 2-resin M&F 3XL Finest and three BSSW 28mm Archduke Manchurians) in the ReadyMade section of our website  at 2:00PM ET this afternoon, Sunday, January 8.

the 3XL...
[Image: TbJQdoR.jpg]

And one of the three Archduke/28's
[Image: g8CnWOu.jpg]
#45

Member
MD Eastern Shore
(This post was last modified: 01-08-2017, 08:10 PM by ESBrushmaker.)
Good afternoon, All.

On another note, recent events have caused us to re-think our position regarding the taking of deposits. As a result, we are now asking for a $50.00/brush deposit on orders going forward.

The way the process works is that we will send a PayPal invoice for the full amount and ask the buyer to pay the deposit within seven days to secure the order. When the order is ready to ship, we'll send a notification asking folks to pay the balance due. At the same time, this process allows folks the option of making periodic payments, if they so choose. (Certainly not required, but we've had some people ask for this option.)

We're doing this for several reasons: (1) First of all, it's a fairness issue: making custom brushes for non-serious buyers increases the lead time for folks who really want their brushes, (2) it unnecessarily depletes our rod inventory (case in point: we've made at least four brushes in resins that our supplier cannot replace until mid-late February--again, causing serious patrons to wait unnecessarily!), (3) it takes up considerable "admin" time just to keep up with (and not mess up) the amount of recordkeeping required, and (4) there's a financial impact to our business caused by having to purchase more material than necessary.

Finally, because we've been experiencing a large number of cancellations; so we are also implementing a $25.00 cancellation fee in order to cover that admin time.

We've resisted taking these steps, with the volume of orders we're experiencing, we really don't have a lot of choice.

Thank you for your understanding!

Senate515, sskim3 and Standard like this post
#46
(01-08-2017, 08:09 PM)ESBrushmaker Wrote: Good afternoon, All.

On another note, recent events have caused us to re-think our position regarding the taking of deposits. As a result, we are now asking for a $50.00/brush deposit on orders going forward.

The way the process works is that we will send a PayPal invoice for the full amount and ask the buyer to pay the deposit within seven days to secure the order. When the order is ready to ship, we'll send a notification asking folks to pay the balance due.  At the same time, this process allows folks the option of making periodic payments, if they so choose. (Certainly not required, but we've had some people ask for this option.)

We're doing this for several reasons: (1) First of all, it's a fairness issue: making custom brushes for non-serious buyers increases the lead time for folks who really want their brushes, (2) it unnecessarily depletes our rod inventory (case in point: we've made at least four brushes in resins that our supplier cannot replace until mid-late February--again, causing serious patrons to wait unnecessarily!), (3) it takes up considerable "admin" time just to keep up with (and not mess up) the amount of recordkeeping required, and (4) there's a financial impact to our business caused by having to purchase more material than necessary.

Finally, because we've been experiencing a large number of cancellations; so we are also implementing a $25.00 cancellation fee in order to cover that admin time.

We've resisted taking these steps, with the volume of orders we're experiencing, we really don't have a lot of choice.

Thank you for your understanding!

Kudos to you and the team to get in front of this before more issues arise. I think it is more than fair to have people commit some dollars up front to keep them accountable. On a positive note, it looks like things are going really well for you guys! Congratulations!

ESBrushmaker and Standard like this post
#47
I am a happy owner of a few brushes from Brad and I welcome his new preorder policy!

ESBrushmaker and Standard like this post
#48
Love that new Wanderer handle.

ESBrushmaker likes this post
#49
Milk Churn only with a nice size knot?

Nice!
Shave yourself.
-Todd
#50

Member
MD Eastern Shore
(01-21-2017, 03:47 AM)bakerbarber Wrote: Milk Churn only with a nice size knot?

Nice!

It's a surprisingly nice handle--very easy to hold. We're currently cataloguing it with a 26mm Manchurian because that's all we have left until our new knot order comes in. Probably two months with the Chinese New Year. Either unfortunately (or fortunately depending on how you look at it) we were caught off guard by a higher than expected demand for the Manchurians since we'd been concentrating on the M&F brushes.

That said: we had a long series on conversations with our Chinese knot supplier about how to make our knots even better. As a result, they sent us a sample 2-band that really blew us away--even softer hooked tips with great backbone! Needless to say, we're pretty stoked about getting these in.

At the same time, we've decided to add a few 24mm Fans to our lineup of 26, 28 and 30mm Fans and bulbs. Stay tuned, Gentlemen!

KungOscar, ANG69 and bakerbarber like this post


Users browsing this thread: 1 Guest(s)