Brad Sears Shave Works - Classic Brushes Made to Your Specifications

Can I change my order to "one of each"  ??

Ha-ha! Sure. No problem!

Can I change my order to "one of each"  ??

Ha-ha!  Sure.  No problem!  

If it helps, please inform your cost accountant wife
- I invoices
- former controller of $50mil manufacturing company

Good morning, Gentlemen. Apologies for being silent these past several days, but things have been rather busy, as you might imagine. Anyway, here are a few updates.

First of all, Lee expects to ship several batches of brushes to us in the U.S. tomorrow or Wednesday. At the same time, he's also invoicing and shipping a number of international orders directly from the U.K. I expect the ones being sent here to take two to (more probably) three weeks allowing for the holiday rush. Just rest assured that we'll be reaching out to their new home just as soon as we can after the brushes arrive.

In other news, we're on the home stretch as far as the backlog's concerned. God willing, we should ship the last of those handles by the end of the week.

That brings us to the question of beginning to accept new orders. Depending on when we can finish the backlog, we'll be sending emails to those on our Notification List to give those folks a bit of advance notice as to when we'll be re-opening the Order Book.

Now if I could make one request: I know everyone's anxious to know the status of their brushes, but if you could bear with us, we would appreciate it because time spent answering emails is time NOT spent in the shop making handles! Just know that we are every bit as anxious as you are (and because of the amount of money we've already laid out, probably even more so!) to get your brushes back so that we can recoup our investment! But that aside, we very much appreciate everyone's patience...and patronage!

Brad

Good morning, Gentlemen. Apologies for being silent these past several days, but things have been rather busy, as you might imagine. Anyway, here are a few updates.

First of all, Lee expects to ship several batches of brushes to us in the U.S. tomorrow or Wednesday. At the same time, he's also invoicing and shipping a number of international orders directly from the U.K. I expect the ones being sent here to take two to (more probably) three weeks allowing for the holiday rush. Just rest assured that we'll be reaching out to their new home just as soon as we can after the brushes arrive.

In other news, we're on the home stretch as far as the backlog's concerned. God willing, we should ship the last of those handles by the end of the week.

That brings us to the question of beginning to accept new orders. Depending on when we can finish the backlog, we'll be sending emails to those on our Notification List to give those folks a bit of advance notice as to when we'll be re-opening the Order Book.

Now if I could make one request: I know everyone's anxious to know the status of their brushes, but if you could bear with us, we would appreciate it because time spent answering emails is time NOT spent in the shop making handles! Just know that we are every bit as anxious as you are (and because of the amount of money we've already laid out, probably even more so!) to get your brushes back so that we can recoup our investment! But that aside, we very much appreciate everyone's patience...and patronage!

Brad

Brad, thanks so much for the update. Are you getting any feedback about the knots? We all know that your handles are very beautiful. I was just curious what people are saying about the knots from Lee as they are coming back.

Good morning, Gentlemen.  Apologies for being silent these past several days, but things have been rather busy, as you might imagine.  Anyway, here are a few updates.  

Now if I could make one request:  I know everyone's anxious to know the status of their brushes, but if you could bear with us, we would appreciate it because time spent answering emails is time NOT spent in the shop making handles!    Just know that we are every bit as anxious as you are (and because of the amount of money we've already laid out, probably even more so!) to get your brushes back so that we can recoup our investment!  But that aside, we very much appreciate everyone's patience...and patronage!

Brad

Imagine that - an artisan and craftsman that would rather work in his shop than answer emails.  What is the world coming to?   Perhaps he could give out his cell #.  ?

Guessing my order will be coming around Ground Hog's day. Obviously very anxious for my first Brad Sears / M&F brush.

PS: Hoping for a few "brownie points" with this post and January shipment!! (will email my order #)

Good morning, All! Just a quick note to let you know that we've just re-opened our on-line store to new orders. http://bit.ly/2h228a9 So everyone knows: we're going to try to keep the store open ("tough it out," if you will) in the hope that the flow of orders will settle down to a manageable level. In the interim, do know that we appreciate your patronage--and patience!

Good morning, All! Just a quick note to let you know that we've just re-opened our on-line store to new orders. http://bit.ly/2h228a9  So everyone knows:  we're going to try to keep the store open ("tough it out," if you will) in the hope that the flow of orders will settle down to a manageable level.  In the interim, do know that we appreciate your patronage--and patience!

I can't imagine how many orders you have received. Should keep you (and Lee) busy for quite a while. Good luck!

Good morning, Gentlemen. Some of you might have wondered why we've been listing a larger number of special order cancellations recently. The reason is simple. While over 95% of those who've ordered M&F brushes have been thrilled to respond to our invoices almost before we've sent them, a small percentage have either not responded or, if they have responded (e.g. asked for photography, promised to pay by a certain date, etc.), have gone silent despite repeated attempts to contact them.

This presents at least a twofold problem: first, most of these folks have ordered multiple, expensive brushes that not only tie up our time and capital but, perhaps more importantly, take that time and those resources away from those of you who really want--and are willing to wait for--our brushes.

Saying that, we fully understand that situations sometimes change--and we're more than happy to work with folks when that happens--as long as they talk to us!

The bottom line is that we have begun canceling orders from those who have not paid for their brushes after the original invoice, reminders and a 48-hour notice of cancellation. The affected brushes are first matched to our open order list and offered to folks whose orders match--or come reasonably close to matching--the now available brushes. Brushes that do not match any open orders are being offered in the ReadyMade section of our website.

We realize that the lead times on our M&F brushes can be three-to-(now) five months and three to four weeks on our Manchurians; so we cannot, in good conscience, ask for payments in advance. However, anyone who has had an order cancelled for non-responsiveness/non-payment, will be asked to make a non-refundable deposit before we will accept a new order or continue to hold any existing orders they might have placed.

We're sorry it's come to this, but we've concluded that it's the best way to be fair to the vast majority of our patrons who've given us such enthusiastic support, for which we are truly grateful.

Hi Brad, thats too bad how some folks behave. I have no issue paying up front, its generally easier all around. When I used to practice law it was always my practice to ask for a retainer up front. If a prospective client has a problem paying a retainer then I know there will likely be problems collecting the final bill. I generally declined those prospective clients.

I don't see any brushes listed at the link you provided - are they all gone already?

I looked on the link too, and this link was provided before and again I saw no brushes on it. Is everything sold out already?