#11

Living on the edge
(This post was last modified: 08-13-2021, 02:53 PM by Tester28.)
(08-13-2021, 02:43 PM)LOOT Wrote: Sucks when the word police start picking over a corpse, missing the point. I get you tho, Tester. I didn't read your post as laying blame on Tatara. Seems like 37 days should be enough time to get to Portugal but maybe not. I appreciate the perspective. It likely wouldn't cross my mind before purchase that a return saga could play out as yours has. Hopefully it works out in the end. Thanks for the heads up. Fortunately I was able to evaluate a friends and I agree, it isn't "suitable for every skin and hair (beard) type". That claim is worth parsing, to me.

When I was on the phone to this guy Joao, he asked me why I want to
return it...I wanted to say what does it matter...but I didn't want to put my return in
jeopardy, so I told him that even on setting 5, it does not give me a clean shave.

So then he says, yes this razor is mild (he pronounces it as 'meeld'....not trying to make fun,
just adding some detail as I remember it). This is not mentioned in their literature.

Tatara could have taken action to help ameliorate this situation. But they chose to
sit on their hands.

I have done everything in my power to get the razor in its original condition
and packaging into Portugal and into their processing centre. I have demonstrated
proof of that.

Short of catching a plane there and returning it myself, I don't know
what else I can do.

I have acted in unimpeachable good faith and been quiet for very long, hoping they
will show some initiative. At the very least, they could start tracking down the package
at their end. But it seems they're not interested, because they think that the situation
favours them more when they do nothing.

Its important for their potential customers to know what can happen when you return
a costly product to them... and then make up their own minds whether they are willing
to take that risk or not.

jeff-GKu6, muzichead and LOOT like this post
#12
(08-13-2021, 02:52 PM)Tester28 Wrote:
(08-13-2021, 02:43 PM)LOOT Wrote: Sucks when the word police start picking over a corpse, missing the point. I get you tho, Tester. I didn't read your post as laying blame on Tatara. Seems like 37 days should be enough time to get to Portugal but maybe not. I appreciate the perspective. It likely wouldn't cross my mind before purchase that a return saga could play out as yours has. Hopefully it works out in the end. Thanks for the heads up. Fortunately I was able to evaluate a friends and I agree, it isn't "suitable for every skin and hair (beard) type". That claim is worth parsing, to me.

When I was on the phone to this guy Joao, he asked me why I want to
return it...I wanted to say what does it matter...but I didn't want to put my return in
jeopardy, so I told him that even on setting 5, it does not give me a clean shave.

So then he says, yes this razor is mild (he pronounces it as 'meeld'....not trying to make fun,
just adding some detail as I remember it). This is not mentioned in their literature.

Tatara could have taken action to help ameliorate this situation. But they chose to
sit on their hands.

I have done everything in my power to get the razor in its original condition
and packaging into Portugal and into their processing centre. I have demonstrated
proof of that.

Short of catching a plane there and returning it myself, I don't know
what else I can do.

I have acted in unimpeachable good faith and been quiet for very long, hoping they
will show some initiative. At the very least, they could start tracking down the package
at their end. But it seems they're not interested, because they think that the situation
favours them more when they do nothing.

Its important for their potential customers to know what can happen when you return
a costly product to them... and then make up their own minds whether they are willing
to take that risk or not.
Did they eat shipping? How much did it cost you?
#13

Living on the edge
Paypal refunded me the return shipping upon furnishing proof of postage
(detailed, date stamped photos and shipping invoice).

However, Tatara never offered to pay for return shipping and I think that's fine.

keto and LOOT like this post
#14

Merchant
San Diego CA
(This post was last modified: 08-14-2021, 04:43 AM by Blackland Razors.)
(08-13-2021, 02:52 PM)Tester28 Wrote: Tatara could have taken action to help ameliorate this situation. But they chose to sit on their hands.

At the very least, they could start tracking down the package
at their end. But it seems they're not interested, because they think that the situation
favours them more when they do nothing.

I don’t think I understand this. What would you like them to do? What does “tracking down the package” mean?

International shipping is frustratingly slow and I don’t understand how that warrants a PayPal claim. The shipment is simply still in process. It will almost certainly still arrive and it’s nice that Tatara is open to processing the return even after such a long wait.

AKBKR23, LOOT, Patriot and 7 others like this post
#15

Living on the edge
(This post was last modified: 08-13-2021, 04:26 PM by Tester28.)
(08-13-2021, 03:55 PM)Blackland Razors Wrote: I don’t think I understand this. What would you like them to do? What does “tracking down the package” mean?

International shipping is frustratingly slow and I don’t understand how that warrants a PayPal claim. The shipment is simply still in process. It will almost certainly still arrive and it’s nice that Tatara is open to processing the return even after such a long wait.

If I wanted them to do something I'd tell them, what good would come of telling you...quite frankly, I don't know
what help you can be in all of this, except for presenting a retailer's perspective. So I see you.

Don't give me that International shipping is slow baloney please...I just sold some shave stuff internationally....package
got to Germany in slightly over a week....another package to Russia took 10 days. This item has been in transit for
37 days! Of these, 28 days have been spent in a processing centre in Portugal Post. Am I not allowed to have a
POV on this according to you?

This thread is not to outsource ideas on what I want Tatara to do...Paypal is on the case and so are a couple of other agencies.
We know what to do.

This thread is to share my terrible experience with potential Tatara customers....think of it as a PSA of sorts.
If you spend some serious cash with Tatara and need to return stuff, this could happen to you. That's the
underlying message.

LOOT and muzichead like this post
#16

Merchant
San Diego CA
(This post was last modified: 08-14-2021, 04:44 AM by Blackland Razors.)
(08-13-2021, 04:11 PM)Tester28 Wrote: If you spend some serious cash with Tatara and need to return stuff, this could happen to you. That's the underlying message.

No it’s not. The underlying message is that international returns are generally not advised. Nothing here has anything to do with Tatara specifically. As far as your dismissal of international shipping being slow, please know that not all countries have equally fast customs processing so the comparison to Germany isn’t useful. And even within the same country you just get unlucky sometimes. We ship dozens of international packages a month, most to Europe. What you’re describing here is closer to the norm than it is to being an outlier.

By the way, I don’t want to minimize your frustration. It’s valid. I just think it’s being pointed in an unfair direction.

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#17

Member
Detroit
So crazy that the postal systems of Germany, Russia, and Portugal don't all operate the exact same way. The nerve of these people!

Boybunny, Marhos24, BavariaBrewer and 4 others like this post
- Jeff
#18

Living on the edge
(This post was last modified: 08-13-2021, 04:39 PM by Tester28.)
(08-13-2021, 04:31 PM)Blackland Razors Wrote: No it’s not. The underlying message is that international returns are generally not advised. Nothing here has anything to do with Tatara specifically. As far as your dismissal of international shipping being slow, please know that not all countries have equally fast customs processing so the comparison to Germany isn’t useful. And even within the same country you just get unlucky sometimes. We ship dozens of international packages a month, most to Europe. What you’re describing here is closer to the norm than it is to being an outlier.

By the way, I don’t want to minimize your frustration. It’s valid. I just think it’s being pointed in an unfair direction.[/font][/size][/color]

Saying that international returns are generally not advised is as absurd as saying that international sales are generally not advised.

This thread is not to put Tatara on trial...it's documenting what happened when I returned stuff to them...period!

LOOT likes this post
#19
*puts on tinfoil hat*

I think Tatara must have an agreement with the Portuguese Postal System. I bet they split the profits 60/40.

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#20
I would not panic if I were you. I have had these things sit for months before continuing. especially overseas shipments. I would consider insurance next time as well. Best of luck I hope it shakes free sooner rather than later!

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