Be Aware – Terrible Experience involving TATARA RAZORS

No it’s not. The underlying message is that international returns are generally not advised. Nothing here has anything to do with Tatara specifically. As far as your dismissal of international shipping being slow, please know that not all countries have equally fast customs processing so the comparison to Germany isn’t useful. And even within the same country you just get unlucky sometimes. We ship dozens of international packages a month, most to Europe. What you’re describing here is closer to the norm than it is to being an outlier.

By the way, I don’t want to minimize your frustration. It’s valid. I just think it’s being pointed in an unfair direction.[/font][/size][/color]

Saying that international returns are generally not advised is as absurd as saying that international sales are generally not advised.

This thread is not to put Tatara on trial...it's documenting what happened when I returned stuff to them...period!

Returns typically are only allowed within a certain time frame. The high cost and long wait generally makes international returns not worth it since the returner usually eats shipping both ways and is responsible for the product arriving safely. For these high-end razors you’re usually better off reselling domestically. Depending on your shipping costs and the demand for the razor, customers often make more money selling locally and you also offset a lot of the risk and frustration. So it’s not at all absurd. 

When you buy a razor from a company internationally they are responsible for it arriving to you. If you don’t receive it then they either return your money or send another. During returns the roles flip and, as you’re seeing, it can be stressful and difficult. It’s not that you shouldn’t be allowed to return internationally, but it just doesn’t work very well.

*puts on tinfoil hat*

I think Tatara must have an agreement with the Portuguese Postal System. I bet they split the profits 60/40.

First post...and its a zinger!

Returns typically are only allowed within a certain time frame. The high cost and long wait generally makes international returns not worth it since the returner usually eats shipping both ways and is responsible for the product arriving safely. For these high-end razors you’re usually better off reselling domestically. Depending on your shipping costs and the demand for the razor, customers often make more money selling locally and you also offset a lot of the risk and frustration. So it’s not at all absurd. 

When you buy a razor from a company internationally they are responsible for it arriving to you. If you don’t receive it then they either return your money or send another. During returns the roles flip and, as you’re seeing, it can be stressful and difficult. It’s not that you shouldn’t be allowed to return internationally, but it just doesn’t work very well.

I don't see things the way you do and Im not here to have my mind changed but thank you for sharing.

Why is this about Tatara! 

The way you should have titled this post: Be Aware - International shipping is slow

And you should have just explained that it's taking forever for the Portuguese postal system to process the return.

Why is this about Tatara! 

The way you should have titled this post: Be Aware - International shipping is slow

And you should have just explained that it's taking forever for the Portuguese postal system to process the return.

No, that would be a patently false claim to make about International Shipping. It is not slow.
This however is SLOW....37 days in transit...28 days in a processing centre in Portugal.
This incident concerns both Tatara and Portugal Post so they will be mentioned together,
in the same breath

God forbid, if you ever get stiffed on a return to Tatara, then you can word your posts any way you like.

Returns typically are only allowed within a certain time frame. The high cost and long wait generally makes international returns not worth it since the returner usually eats shipping both ways and is responsible for the product arriving safely. For these high-end razors you’re usually better off reselling domestically. Depending on your shipping costs and the demand for the razor, customers often make more money selling locally and you also offset a lot of the risk and frustration. So it’s not at all absurd. 

When you buy a razor from a company internationally they are responsible for it arriving to you. If you don’t receive it then they either return your money or send another. During returns the roles flip and, as you’re seeing, it can be stressful and difficult. It’s not that you shouldn’t be allowed to return internationally, but it just doesn’t work very well.

I don't see things the way you do and Im not here to have my mind changed but thank you for sharing.

Right. You're here to blame a small business for the speed of their country's postal service and to warn others to avoid being "stiffed on a return to Tatara". I have no dog in this fight, but this isn't fair, as most of the comments in the thread have pointed out. Tatara is run by good people and they deserve a fairer shake than this post gave them. I'll bow out now. Best of luck with resolving this. PayPal will likely make you whole.

I think it's just common sense to ship this kind of thing insured. No matter what Tatara suggested.

You're inviting this kind of trouble if you don't.

Right. You're here to blame a small business for the speed of their country's postal service and to warn others to avoid being "stiffed on a return to Tatara". I have no dog in this fight, but this isn't fair, as most of the comments in the thread have pointed out. Tatara is run by good people and they deserve a fairer shake than this post gave them. I'll bow out now. Best of luck with resolving this. PayPal will likely make you whole.

Thank you for your thoughts Shane....you are right, this will be resolved one way or another.

I knew the reddit crew would document this on their sub. wyze0ne takes the lead on this one!



https://www.reddit.com/r/curatedshavefor...f_a_razor/

I have had 3 shipments arrive to the us via Germany in the last 60 days and each one took at a minimum of 21 days and the longest took over 30. This was with an “expedited” service that used dhl