Here is an update on an issue I had that is now resolved
(07-25-2022, 04:29 PM)MaineYooper Wrote: T minus 1, oh my!
The replacement Asylum injector arrived today, and it shaves great! Mostly what I was hoping for, it being a tad more aggressive. Held lightly and not too steep yielded a very nice shave.
This is the new head. Actually, Phil at Bull Goose sent a whole new razor!
Replacement? Yes. I had what I thought was an overly aggressive shave on the first outing with the Asylum (I believe I mentioned a bit of face tingling after the shave), and I figured it was the Proline B-20, a new blade to me. So the next day, I put in a sChick and had similar results. But when I posted the photo for that first shave, something caught my eye, and it really stood out when I changed the blade.
I didn't notice it at a different angle!
Here is the first head's underside.
I contacted Phil via the Contact Us button on the website on the 20th and he responded within an hour, saying that doesn't sound good and he'd make it right with a replacement. I had mentioned the photos above but was unable to send them via the website. Phil said he'd like a look, so I sent out 5 or 6 photos. Again, a rapid reply stating he'd be shipping a replacement that day. Due to the weekend, it arrived today, but that is still pretty darn fast!
I am very happy and wanted to acknowledge Phil and how well I feel he took care of the issue. This is my first dealing with him, and I know that like another vendor there is a bit of a divide on his reputation. Just posting my two cents!
- Eric
Put your message in a modem,
And throw it in the Cyber Sea
--Rush, "Virtuality"
Overloader of brushes, Overlander fanboy, Schickhead, and a GEM in the rough!
Put your message in a modem,
And throw it in the Cyber Sea
--Rush, "Virtuality"
Overloader of brushes, Overlander fanboy, Schickhead, and a GEM in the rough!
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