Ordering is open on his website for the 2022 MC, I bought one even though I feel like my sailor from Bullgoose is defective. I’m hoping the fact that you can take apart the razor more with the updated design will decrease the risk of another dud I’m stuck with.
On my current sailor, most definitely one spring isn’t operating properly. When fully tightened with a blade and set to, say 3, you can see a larger gap on one side of the cap (left and right sides of the cap, not the safety bar/blade exposure side).
I emailed Phil and he just passed it along to Murat who asked me to email him directly. I did and he responded with the below, I can’t really understand it because I’m an idiot lol, but it sounds like fully tightened and landing on anywhere between 0 and 1 is fine.
He never responded to me again when I asked to confirm the above understanding nor addressed my possible sprint defect. I resent the email 3 times and it just kept going ignored. Really sad as people here seem to say he doesn’t have a guarantee or return policy per se but stands behind his stuff and will ask you to send him the razor back to make it right. I was hoping buying through Bullgoose that Phil would offer some sort of support if issues came up but I guess he doesn’t want to upset the apple cart and lose Murat. He was certainly shocked and understanding, but I mean, that doesn’t get me a fixed razor or money to buy another.
From Murat:
Hi Neil,
Thank you.
Let me give you information about the working principle of the sailor model.
The product has 5 active stages. The use of the product starts from the 1st stage. Some users also use the adjustment level between the dot mark and the 1st level. However, this area does not have a significant effect. The dot is used when the product is calibrated at the factory. It also serves to measure the thickness of the razor for the user. If you load razors of different thicknesses, you will see that the position of the dot mark changes. The dot mark is not a step. The dot does not need to be active with any hand. The product is factory calibrated to stage 1. If your product does not reach the 1st level, there is a problem.
Spring parts are of equal strength. The reason for micron stems is not the spring force. It is formed during the rotation of the shaft part. The up and down movement of the set-ticker changes the position of the plate. The situation changes when the blade part of the product is brought into contact with the face. The facial features copy the ball cap balance. In this way, hair pulling does not occur. Models before 2017 were single spring. This feature is applicable to models after 2018. This balance system continues in our new models. It is an important feature that distinguishes our model from other brands.
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