Simpson shave brush issues

Here's some of mine

Those are all excellent looking brushes, and I am happy that you both are so pleased with them.

My point was not to say that Simpson brushes are not worth the price tag, but rather that with so many options for exceptional quality brushes at that price point, I won't take a chance on a Simpson. If I'm spending $200 or more on a brush, I do not want to have to wonder if it will be a decent brush, and even more, I don;t have to wonder if I will be taken care of should I get the rare "dud"...

That is to say...Simpson isn;t the only high end game in town...

You could purchase a high end Mercedes and experience some issues. You never know.

You could purchase a high end Mercedes and experience some issues. You never know.

This is true.

However, I have never heard of anyone being "blown off" by Mercedes customer service.

Thus my point in my original post that when you pay this much for a brush and experience the rare "dud", the customer service should make up for it...

To reiterate your analogy...I would NOT buy a Jaguar, even with someone else's money. The reason being, explicitly, that they are known to have more than rare mechanical issues, and their customer service has fallen to sub-standard levels in the last 15 years.

The point being, again, that "stuff happens". But when you pay a premium price, "stuff happening" should not come with the question, "will their customer service respond to me?"

Premium product and price tag should come with a "rest easy" feeling that if something bad should happen that is not your fault, you will be taken care of by top level customer service...

If this was the only time I heard of these issues with Simpson brushes, I might be willing to brush it aside. This is not an uncommon theme among folks that own only 1 or 2 of their products...

Sorry, I'm missing something now.  The OP has edited his initial post to say ** this happened over a year ago. **

I was under the assumption this was current, asking for help and suggestions. I had no idea this was drudging up old news or I would have never replied.

What was the final outcome after the brush was sent of?

Sorry, I'm missing something now.  The OP has edited his initial post to say ** this happened over a year ago. **

I was under the assumption this was current, asking for help and suggestions. I had no idea this was drudging up old news or ibwould have never replied.

What was the final outcome after the brush was sent of?

Good question...tough to complain a year after the fact.

Maybe I didnt give enough detail. I complained at the time. This ALL, from shedding to contacting customer service, transpired over a year ago. I omitted the back and forth details of coorespondance so as to rant less and get a feel for others' experiences. By the time I was "given the opportunity" to pay to ship the shedding dog to Mother England I was beyond put out to say the least. This offer was not an upfront offer. Irritated as a bad jock itch I opted to tell them to stuff their offer. A recent thread of Kav's in which he had had bad issues with a Simpson brush brought back my fond memories of the experience. What struck me though was that- the environment where he complained essentially buried all simpson complaints. I felt maybe this forum would allow a more fair discussion.

Btw, a Mercedes has a few more moving parts than a shave brush.

Year later or not, I am glad the OP decided to let us know. I would rather read about customer service from buyers who don't have such a big collection that the vendor/artisan is extra careful while handling their orders than to go through endless 'X appreciation thread'.

A member of this forum once said:

I order gear from many different vendors. To remove any chance of being recognized I have it posted to my sisters address and pay with her paypal.
No business has time to figure out who I am using to front for me.
I do the same when I wish to have a razor honed for money.this lets me find out how good a hone for hire individual actually is.yes I am a cynical guy . Cheers.

"

And that's why I trust this guy's review/recommendation.

I will, at least, hold off purchasing from Simpsons as I keep exploring different brush makers.

Sorry, I'm missing something now.  The OP has edited his initial post to say ** this happened over a year ago. **

I was under the assumption this was current, asking for help and suggestions. I had no idea this was drudging up old news or I would have never replied.

What was the final outcome after the brush was sent of?

Sorry, I'm missing something now.  The OP has edited his initial post to say ** this happened over a year ago. **

I was under the assumption this was current, asking for help and suggestions. I had no idea this was drudging up old news or ibwould have never replied.

What was the final outcome after the brush was sent of?

Good question...tough to complain a year after the fact.

Maybe I didnt give enough detail.  I complained at the time.  This ALL, from shedding to contacting customer service, transpired over a year ago.  I omitted the back and forth details of coorespondance so as to rant less and get a feel for others' experiences.   By the time I was "given the opportunity" to pay to ship the shedding dog to Mother England I was beyond put out to say the least.  This offer was not an upfront offer.  Irritated as a bad jock itch I opted to tell them to stuff their offer.   A recent thread of Kav's in which he had had bad issues with a Simpson brush brought back my fond memories of the experience.  What struck me though was that- the environment where he complained essentially buried all simpson complaints.  I felt maybe this forum would allow a more fair discussion.

Btw, a Mercedes has a few more moving parts than a shave brush.

Never meant any disrespect, nor wish to invalidate your real issue. I am intimately familiar with KAV and his dealings with Mark. So, I understand your complaint.

I was reading the thread, determined not to get involved since sentiment was negative to my own post until finding I inspired it. So shoot me, I'm the messenger. Simpsons was, and in some measure still a Ikon of brushes. I take issue with it's claim to being the oldest and finest; one can easilly disprove the first and argue the second. Still, a collectable Somerset Simpsons would find welcome in my modest collection . Manx Simpsons can still be a fine brush, or tailess as the cat of that island. I was made to understand the members here have their hands on the pulse of the shaving community and such missives unwelcome and unneeded. Apparently not; and the mythical 'shaving community' still cannot face up to Simpsons being 'to big to fail' like our financial institutions that were bailed out while homeowners were turned out: And, like the Occupy Wallstreet Movement, prolonged protest will see YOU become the social offender and privately owned forums nurtured largely by public discourse delete you faster than I can type 1984. I have picked myself up from being thown under the bus. I managed to loosen the oil pan drainbolt as it drove off and it will be interesting to see if the engine seizes before the wheels come off of their own doing. I am happy with my-- brace yourselves , you bog irish beyond the Pale--PALADIN that bohan Mark has found cause to attack on more than one opportunity.

. . . I am happy with my--  brace yourselves , you bog irish beyond the Pale--PALADIN that bohan Mark has found cause to attack on more than one opportunity.

Simpsons released a Tweet dissing "machine-made knots" (in comparison to Simpsons' hand-made) just as Paladin was about to release their first brushes. The Tweet was removed shortly thereafter, and sweet words of congratulations then came pouring out. Perhaps somebody at Simpsons actually read the Paladin philosophy that had been widely disseminated long before first release. Was the first Tweet a coincidence or rather an example of non-mensch-ness? I think the answer is pretty clear.

The OP's brush was from a year ago but I had a shedder using careful paint brush strokes on break in six months ago. I sent it back and it was rectified after I was made to feel dirty and culpable. Never had a Nimmer Mill brush shed or was spoken down to like that.

I remember the twitter fiasco with Paladin. Watterson shot himself in the foot with that miscarriage. Some of the handles are colors out of a circus show with defective construction out of the box sitting on top of a $400 price tag.

Shavemac, Paladin, Declaration Brushworks, M&F and the great knots Brad Sears is making in his own brushes and on.

At almost half the price.

No thanks Watterson.

Regarding customer service...

I do not own a "high end" anything in as much as wet shaving goes. I've never paid more than $75 for a single piece of gear, so while I love and appreciate every piece I own, my collection is extremely humble.

With that said, I had a recent fiasco in purchasing a brush. This brush that I purchased cost less than $40. During the shipping process, the USPS turned a simple delivery into a tremendous fiasco by bouncing my package hither and yon across the great state of California for 3 days before finally choosing a path and making it's way to my door step.

Being an observant fellow, I saw the fiasco of shipping in the making and contacted the vendor, not to complain, but to draw their attention to the fact that despite their best effort at expediency, the USPS was making a general mockery of their efforts. I informed said vendor that I KNEW this was not their fault, and that I did not hold them responsible in any way, shape or form, I just wanted them to be aware in the event of a worst-case scenario, wherein my brush arrived damaged, or not at all.

My sub-$40 brush and informational email resulted in an immediate response, a follow up response, and the vender himself personally following the progress of my brush to ensure communication was timely when it arrived.

Now...If Rod from Stirling can put forth that much effort for a cheapskate customer such as myself over a sub-$40 brush that was no fault of his, surely Simpson can step up their game...

BTW...brush doesn;t shed, either...