Rockwell Razors Business Model

The Blackbird is single handedly the best DE I've ever used. And to think it may never have existed if not for a successful Kickstarter campaign. That, in itself, is why I will back a razor manufacturer's preorder business model without thinking twice.

So many Nay sayers here. So many full of vain pride? Reminds me of Aesop and "sour grapes". I have a 1st version Rockwell razor. Seems to work pretty well for me. Some fiddling required. Definitely not more dangerous than a Gillete Red flair Tip IMHO! But, I was not a kickstarter backer. And, I bought the latest version Rockwell razor. It is truly a marvelous stainless steel DE razor. It has quickly become my favorite DE razor. Is the fit and finish the same as ATT or Wolfman. No, but it is still very good and certainly the shaving is equal, regardless of all the business model nonsense spewed here. Shaving is the goal after all and the Rockwell shaves extremely fine! And If you don't want to risk $80, now $100, fine but why spew venom when Rockwell is shipping razors ordered and people claim the shave is very good? People fall down in business every day and only the best businessmen get back up and succeed. Rockwell's "people" seem to have done so nicely!

Rockwell's response says they are taking reservations. Reservations are something I make at a Restaurant.  Why not call it what it is? Their initial response was enough of a turn off. Their last response in this thread to my mind is self serving and disingenuous.
They will not be getting my money now or any time soon. Looking forward to The Big Shave West on April 23 where I can have a conversation with them.

Rockwell's response says they are taking reservations. Reservations are something I make at a Restaurant.  Why not call it what it is? Their initial response was enough of a turn off. Their last response in this thread to my mind is self serving and disingenuous.
They will not be getting my money now or any time soon. Looking forward to The Big Shave West on April 23 where I can have a conversation with them.

I love your style my friend

Like a lot of you, I was pretty critical of Rockwell initially. That opinion changed once it became evident that not only were they owning up to their mistakes, but also doing everything they could to make it right. I can think of a few other vendors in the wet shaving community that found themselves in a similar situation and chose not to take that road.

I think it's fair to say that Rockwell's track record for going above and beyond for their customers is evident. If you don't feel comfortable pre-paying for an order, that's understandable. But it doesn't make it wrong or unethical for them to proceed that way.

Looking forward to The Big Shave West on April 23 where I can have a conversation with them.

I know Gareth takes your feedback seriously. He did with mine. But is that truly necessary?

I was one of the backers, and I have to admit, as tedious as it was, they came through after three attempts.  They were very apologetic and I could tell they were very frustrated with the below standard result.

Having said that, I understand the new potential customer concerns and I think they should be brought up, respectfully, on the upcoming Q&A.

Yes I find it necessary because when I initially reached out and expressed my disappointment, his response was "thanks for the feedback ". No justification for why prepayment was necessary.

Yes I find it necessary because when I initially reached out and expressed my disappointment, his response was "thanks for the feedback ". No justification for why prepayment was necessary.

That's your right as a consumer IMO. You are going to get a bad reputation for been straight up and forward. Oh, like me

Yes I find it necessary because when I initially reached out and expressed my disappointment, his response was "thanks for the feedback ". No justification for why prepayment was necessary.

My gut says you'll probably get the same response. So, I guess I'm just confused as to what you're wanting him to say.

(I know I'm needling you a bit, but I'm trying to use it as a learning experience as well.)

I just edited post 43 to be less confrontational. I am looking for some acknowledgement from Rockwell that I have a legitimate concern. For the record, I never said their practice was immoral. I just do not like it.
This is my final comment on this subject. I will communicate with Rockwell privately.