Paradigm 2020 Diamondback

Could you share your opinions on this linked thread below?

https://damnfineshave.com/thread-the-pic...tual-razor

When I click on that link, nothing happens. Where is the thread?

Really? It works for me now. It is in the General Shaving Talk and titled as 'the pics I received and the actual razor.'

Folks, I removed my prior post on this subject. Here's the situation. There was a good faith disagreement with a customer over a cosmetically damaged razor, which I had discounted by 30%. I had initially refused a refund, but changed my mind quickly. Quickly, as in, an hour or two.

I screwed up. The photos were generic, and the razor had blemishes other than as depicted or described. There was *never* any intent to deceive. The Chief and I are cool now, and so are the customer and I. In fact, he's keeping the refund *and* the razor, which is not a bad deal! I even refunded shipping.

FWIW, I reasoned that 30% is a very deep discount, and blemished is blemished. Wrong way to look at it. If I ever sell blemished razors again, it's got to be "sight unseen." Even if I had time to take photos of individual razors (which I do not), photos can look different from the object, because of lighting, camera angle, etc. I pulled a bunch out a bunch of razors that I deemed unsuitable even for sale in blemished condition, and naturally I inspected them all. Things can look very different with the eye and with a camera close up.

Hand polishing is over at Paradigm. It's fantastically time consuming, and unless I significantly increased prices, error prone. We will never, however, sell a razor in "as machined" condition. I just don't care for the look. There are a number of good mass finishing processes available, and we'll figure out something that leaves a good finish, consistently.

Hope this answers any questions on this subject. That's kind of a deep dive into my thought process, so thanks for reading through.

Folks, I removed my prior post on this subject. Here's the situation. There was a good faith disagreement with a customer over a cosmetically damaged razor, which I had discounted by 30%. I had initially refused a refund, but changed my mind quickly. Quickly, as in, an hour or two.

I screwed up. The photos were generic, and the razor had blemishes other than as depicted or described. There was *never* any intent to deceive. The Chief and I are cool now, and so are the customer and I. In fact, he's keeping the refund *and* the razor, which is not a bad deal! I even refunded shipping.

FWIW, I reasoned that 30% is a very deep discount, and blemished is blemished. Wrong way to look at it. If I ever sell blemished razors again, it's got to be "sight unseen." Even if I had time to take photos of individual razors (which I do not), photos can look different from the object, because of lighting, camera angle, etc. I pulled a bunch out a bunch of razors that I deemed unsuitable even for sale in blemished condition, and naturally I inspected them all. Things can look very different with the eye and with a camera close up.

Hand polishing is over at Paradigm. It's fantastically time consuming, and unless I significantly increased prices, error prone. We will never, however, sell a razor in "as machined" condition. I just don't care for the look. There are a number of good mass finishing processes available, and we'll figure out something that leaves a good finish, consistently.

Hope this answers any questions on this subject. That's kind of a deep dive into my thought process, so thanks for reading through.

Hell Yeah Andy!!! Proud to be a paradigm customer. This took some serious balls brother! We all make mistakes, hell I make them every day. What defines us is how we choose to learn from those and move forward. You obviously took this to heart, and I respect you for taking ownership! Cheers Bro!

Thanks, man!

Good to know everything worked out Paradigm Shaveware  and with The Chief mostly his pals. We are all just human beings and are not perfect. 
   I can see where hand polishing a bunch of razors would really bite only because I've done one by hand. I hope to learn how to use some mechanical form to be able to polish a razor or two.

Folks, I removed my prior post on this subject. Here's the situation. There was a good faith disagreement with a customer over a cosmetically damaged razor, which I had discounted by 30%. I had initially refused a refund, but changed my mind quickly. Quickly, as in, an hour or two.

I screwed up. The photos were generic, and the razor had blemishes other than as depicted or described. There was *never* any intent to deceive. The Chief and I are cool now, and so are the customer and I. In fact, he's keeping the refund *and* the razor, which is not a bad deal! I even refunded shipping.

FWIW, I reasoned that 30% is a very deep discount, and blemished is blemished. Wrong way to look at it. If I ever sell blemished razors again, it's got to be "sight unseen." Even if I had time to take photos of individual razors (which I do not), photos can look different from the object, because of lighting, camera angle, etc. I pulled a bunch out a bunch of razors that I deemed unsuitable even for sale in blemished condition, and naturally I inspected them all. Things can look very different with the eye and with a camera close up.

Hand polishing is over at Paradigm. It's fantastically time consuming, and unless I significantly increased prices, error prone. We will never, however, sell a razor in "as machined" condition. I just don't care for the look. There are a number of good mass finishing processes available, and we'll figure out something that leaves a good finish, consistently.

Hope this answers any questions on this subject. That's kind of a deep dive into my thought process, so thanks for reading through.

Good on you!

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Hell Yeah Andy!!! Proud to be a paradigm customer. This took some serious balls brother! We all make mistakes, hell I make them every day. What defines us is how we choose to learn from those and move forward. You obviously took this to heart, and I respect you for taking ownership! Cheers Bro!

I agree. Well done, Andy.

Looking forward to the new Titanium razor to complement my Diamondback and SE!

Are you gonna have Anodizing option? Anodized Ti2 looks great: 

Currently one available at the bottom of the Murphy and McNeil used market place and at a great price!