New Varlets

Order placed on 06.19.19....4 weeks ago and some change. July 8 I finally asked for an update. July 10 he responds "brush will ship by this weekend". To me, that means no later than Saturday the 13th. I get a tracking number on the 15th. It has yet to make it to the Post Office.

Website says "ships in 7-9 days". I don't like to be unreasonable. I also don't like being lied to. It just doesn't sit well with me. Pretty piss poor, IMO. Why not make the brushes ahead of time, then sell them and ship in a couple days? Why the need to hold a customer's money for 30 days? Both rhetorical questions. I have no problem with either of those scenarios...if I know it going in.

I hope the brush is great cuz the customer service sucks. I don't get it....yet, I know for certain I'm not alone. No solace there, unfortunately.

Artisanzzzzz man!

It's a bit strange...I thought these guys only do drops once they've got all their ducks in a row....all ready
for a little gift ribbon and out the door.

Artisanzzzzz man!

It's a bit strange...I thought these guys only do drops once they've got all their ducks in a row....all ready
for a little gift ribbon and out the door.

I guess not necessarily when one has the ability to print money.

C'Mon man, I've been very patient and haven't complained at all, but this is getting to be a bit much.   
It's been over a month and now my brush has been in pre shipment since July 15th.  

Where's Aldo?  

They are worth the wait.


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They are worth the wait.

Yeah thanks, that's what I've been told.  I'm looking forward to trying it someday and seeing for myself.

Order placed on 06.19.19....4 weeks ago and some change. July 8 I finally asked for an update. July 10 he responds "brush will ship by this weekend". To me, that means no later than Saturday the 13th. I get a tracking number on the 15th. It has yet to make it to the Post Office.

Website says "ships in 7-9 days". I don't like to be unreasonable. I also don't like being lied to. It just doesn't sit well with me. Pretty piss poor, IMO. Why not make the brushes ahead of time, then sell them and ship in a couple days? Why the need to hold a customer's money for 30 days? Both rhetorical questions. I have no problem with either of those scenarios...if I know it going in.

I hope the brush is great cuz the customer service sucks. I don't get it....yet, I know for certain I'm not alone. No solace there, unfortunately.

For reference...On 06.29.19, 10 days after my Varlet order, I placed an order for a Declaration B8. I also caught Scott's most recent drop, that brush delivered today. So, I hit two DG drops and received both brushes in less time than it's taken to have a Varlet dropped off at the post office.

It's really nice when businesses set expectations and then meets or exceeds their self-imposed bar. I think that makes the overall experience with any product much more palatable throughout the lifespan of the product.

I suppose I could really start pounding an inbox...but I really shouldn't have to. Why I am put in a position to be the squeaky wheel is perplexing....and I wouldn't believe any response I got anyway.

Order placed on 06.19.19....4 weeks ago and some change. July 8 I finally asked for an update. July 10 he responds "brush will ship by this weekend". To me, that means no later than Saturday the 13th. I get a tracking number on the 15th. It has yet to make it to the Post Office.

Website says "ships in 7-9 days". I don't like to be unreasonable. I also don't like being lied to. It just doesn't sit well with me. Pretty piss poor, IMO. Why not make the brushes ahead of time, then sell them and ship in a couple days? Why the need to hold a customer's money for 30 days? Both rhetorical questions. I have no problem with either of those scenarios...if I know it going in.

I hope the brush is great cuz the customer service sucks. I don't get it....yet, I know for certain I'm not alone. No solace there, unfortunately.

For reference...On 06.29.19, 10 days after my Varlet order, I placed an order for a Declaration B8. I also caught Scott's most recent drop, that brush delivered today. So, I hit two DG drops and received both brushes in less time than it's taken to have a Varlet dropped off at the post office.

It's really nice when businesses set expectations and then meets or exceeds their self-imposed bar. I think that makes the overall experience with any product much more palatable throughout the lifespan of the product.

I suppose I could really start pounding an inbox...but I really shouldn't have to. Why I am put in a position to be the squeaky wheel is perplexing....and I wouldn't believe any response I got anyway.

It finally shipped. I spose I should be glad and commend the effort. I'm not and I won't.

If anyone reading this has a nice Jefferson you'd like to trade, PM me. The K2 will be unused, still in the box.

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If anyone reading this has a nice Jefferson you'd like to trade, PM me. The K2 will be unused, still in the box.

that's a lot of self control...popping it off without even a single lather. I wouldn't be able to resist.
I hope Varlet at least includes an apology note in the box...it would be nice.