I thought I would share this information received, this afternoon, from L'Occitane.
At the weekend, I tried to buy a Cade shaving soap refill from their UK website. I was surprised to find that both the refill and aluminium dish were absent, whilst the cream and other Cade products were still listed. Alarm bells were ringing so I sent an email off to L'Occitane, asking to clarify the situation.
This afternoon, I received the reply I didn't want to hear. The shaving soap and aluminium dish are being discontinued.
Here is the reply I received.
Dear David,
Thank you for contacting L'Occitane.
We can confirm that the Cade Shaving Bowl and Cade Shaving Soap Refill are being discontinued and are now sold out on our website. We are sorry for any disappointment this may cause you.
We still have some availability in some of our boutiques but these will only be available until stocks last. If you would like to purchase one of the few remaining, please call our customer service team on 0800 368 9000, Monday to Friday - 9.00 am to 5.30pm.
Yours sincerely,
Sarah
Customer Service Representative
At the weekend, I tried to buy a Cade shaving soap refill from their UK website. I was surprised to find that both the refill and aluminium dish were absent, whilst the cream and other Cade products were still listed. Alarm bells were ringing so I sent an email off to L'Occitane, asking to clarify the situation.
This afternoon, I received the reply I didn't want to hear. The shaving soap and aluminium dish are being discontinued.
Here is the reply I received.
Dear David,
Thank you for contacting L'Occitane.
We can confirm that the Cade Shaving Bowl and Cade Shaving Soap Refill are being discontinued and are now sold out on our website. We are sorry for any disappointment this may cause you.
We still have some availability in some of our boutiques but these will only be available until stocks last. If you would like to purchase one of the few remaining, please call our customer service team on 0800 368 9000, Monday to Friday - 9.00 am to 5.30pm.
Yours sincerely,
Sarah
Customer Service Representative
David