Grooming Dept

Greetings,

Some customers have reported undesirable smell from these three soaps: Ambrosia, Credence, and Aether.

If you are unhappy with your purchase, and you have not received a replacement. Please feel free to contact me to return the soap. I will be happy to issues you full credit towards a new jar of my soap.

I had a banner on the site for several days letting visitors know of the recall. I tried to send an email last Friday to customers who only bought these soaps, But Mailchimp has a bug and is not letting me send and email to only those customers. Later today I'll send a message to everyone who subscribed to the mailing list.


Thank you for your business.

I thought that it was just me.  Anyway, it was from the Movember auction so I just sucked it up and used it every day until it was gone.  Good shaves once I dialed it in, but I really was happy when it was gone.

Hi Nuki Man please email me at sales@groomingdept.com I'll make it up for you with something that smells better.

...Some customers have reported undesirable smell from these three soaps...

Are they of the "fish butt" variety?

Kudos for being proactive.

Greetings,

Some customers have reported undesirable smell from these three soaps: Ambrosia, Credence, and Aether.

If you are unhappy with your purchase, and you have not received a replacement. Please feel free to contact me to return the soap. I will be happy to issues you full credit towards a new jar of my soap.

I had a banner on the site for several days letting visitors know of the recall. I tried to send an email last Friday to customers who only bought these soaps, But Mailchimp has a bug and is not letting me send and email to only those customers. Later today I'll send a message to everyone who subscribed to the mailing list.


Thank you for your business.

Don't let those Reddit hags bring you down. There are allot of soaps that stink. That's what the BST is for.

Sent from my Samsung S8+

Greetings,

Some customers have reported undesirable smell from these three soaps: Ambrosia, Credence, and Aether.

If you are unhappy with your purchase, and you have not received a replacement. Please feel free to contact me to return the soap. I will be happy to issues you full credit towards a new jar of my soap.

I had a banner on the site for several days letting visitors know of the recall. I tried to send an email last Friday to customers who only bought these soaps, But Mailchimp has a bug and is not letting me send and email to only those customers. Later today I'll send a message to everyone who subscribed to the mailing list.


Thank you for your business.

Good on you for doing that. Don't see many artisans do that with soaps.

I had Ambrosia and got rid of it because of the smell and irritation but that was months ago.

Greetings,

Some customers have reported undesirable smell from these three soaps: Ambrosia, Credence, and Aether.

If you are unhappy with your purchase, and you have not received a replacement. Please feel free to contact me to return the soap. I will be happy to issues you full credit towards a new jar of my soap.

I had a banner on the site for several days letting visitors know of the recall. I tried to send an email last Friday to customers who only bought these soaps, But Mailchimp has a bug and is not letting me send and email to only those customers. Later today I'll send a message to everyone who subscribed to the mailing list.


Thank you for your business.

Good on you for doing that. Don't see many artisans do that with soaps.

I had Ambrosia and got rid of it because of the smell and irritation but that was months ago.

Hi MattM97 please send me a message at sales@groomingdept.com.

Hi Mo-

Any information on a restock?

...AND, are you planning on bringing everything online at once or a little bit at a time?

Mohammad,
I did email you with pics of my 2 tubs but have not heard back. Let me know how to handle.
Thanks!


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Mohammad,
I did email you with pics of my 2 tuba but have not heard back.


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<tap tap tap> This thing on?