#21

Merchant
San Diego CA
(This post was last modified: 12-10-2020, 09:47 PM by Blackland Razors.)
(12-10-2020, 09:19 PM)Marko Wrote: Thanks Shane Blackland Razors , that's exactly what I was looking for.  Happy2  Pricing is complicate and multi-faceted.  You touched on subjective perception / psychology of price points and numbers which all play into the decision.  Its not always having the best product that will win you the day - business model plays into it sometimes too.  I spent 30 years or so working legal in large (some very large) oil companies and did a fair amount of procurement/supply chain management work and I've come to understand that sometimes in business its not always a good idea to grind your counterparties/suppliers to the bone.  If you end up putting people out of business because you've been so demanding in negotiations that's not great.  Sure you may have beat them at the negotiating table and got a nice bonus but what happens when there are fewer players in the marketplace and now you can't get the materials or services you want at all, at any price because your competition got there first and maybe left a little on the table for the contractors.  Who's the winner now?  

My favourite procurement experience was a number of years ago when all the big companies wanted to get their suppliers signed up to Master Service/Supply Agreements - agreed upon Terms and Conditions so all you had to do was sign a service order/purchase order and stuff happens.  The big guys used their market power to leverage these agreements.  If you want to work for us you'll sign this agreement.  Two things - first (and my favourite) was when they approached the Well Control contractors - these are the guys that put out oilfield fires, cap blowouts and generally clean up the messes that sometimes happen.  There aren't very many of them and the work is extremely hazardous.  So the Company says if you want to work for us you'll sign the MSSA including a fee schedule.  The well control guys laughed and said no thanks.  What?  Don't you want to work for us?  They replied, sure we do and when you need us give us a call and we'll tell you the terms and the fees we'll work for and you'll pay it.  When you're a firefighter for hire you don't negotiate contracts when there is no fire.   Second favourite was same drive to sign MSSAs this time they got agreements and day rates in place with all the drilling contractors for drilling rigs.  Well, drilling rigs are a long lead time item and there is a practical limit to the supply so when the company calls the drilling contractor and says we need rigs under the MSSA they get told there aren't any rigs available.  Gasp!  Why would that be?? Well, how about because your competitors are willing to pay us a higher day rate than you are.  Take your MSSA and...sometimes when you want to have your cake and eat it too somebody else got to the cake first and ate it and there's no cake for you.  And no bonus either. Big Grin

Lol yup. It gets complicated and there really isn't a way to do it "right". "Right" just means you're still in business tomorrow.

Another good example of this kind of psychology game is with loss leaders where companies sell products they lose money on because it gets people in the door either by buying other things along with the loss leader or by thinking more highly of the brand overall and then buying something entirely different. Cars like the C8 Corvette are good examples of this. It will take years for that project to break even and there's a good chance it never will. Chevy has decided that's okay because they make their real money on other products and the C8 is their halo car meant to advertise the brand rather than generate direct profit. So, in a sense, every Tahoe or Equinox owner is subsidizing the C8. Free shipping is sort of like that. Shipping can be thought of as a product so free shipping is a mini loss leader that we make up for by selling other higher-profit items.

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#22

Member
I like Pizza
Rule of Thumb:

“NOTHING is free, there are no massage parlours with ice cream and free artisan razors and brushes” - Me

Like Dominick said: Shipping is built into the price of the merchandise, the method I prefer personally

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#23

Member
Wisconsin
Maybe a bit off the OP topic.
When considering shipping costs you need to include the manufacturers processing cost of picking items, packaging, labeling and even the software to facilitate the process.  If a manufacturer offers free shipping at $100…Does it cost more or less to put the $20 item in a box and ship it, or the extra $80 of items in 1 box, 1 label?  There are savings for the manufacturer and I’m sure that the pure gross $$ profit on a $100 order is significantly better on a $20 order.

On expensive luxury items like a Blackland Blackbird Ti, it would just piss off customers to pay for shipping.  I’d bet that’s why Shane and others build it into the price and ships for free.  The times that I’ve paid $200 for a brand P shaving brush and got hit with $10 shipping pisses me off…we need to be more aware of shipping costs as a profit center for some manufacturers.  (Yeah, I bought the brush anyway…)

Given the massive acceptance of online purchasing, shipping costs should be going down as competition for the shipping increases and the [font=Tahoma, Verdana, Arial, sans-serif]“system” [/font]becomes more efficient.  The costs are going UP.  I don’t think that FedEx, UPS and especially the morons at the USPS have anticipated or done anything to deal with the increase of online purchase volume.  IMHO This is because of the lack of competition and the segmented offerings of the shipping companies.  A soap manufacturer isn’t going to ship with FedEx, but they will with UPS and USPS.  The USPS doesn’t offer any “real” competition to UPS, so all the costs go up.  Competitors like DHL have not even been remotely successful.  Makes me wonder…

Finally…Shipping a small package from the east coast to the midwest for $10, or even $5, is ridiculous and it’s even more ridiculous when it takes trucks and airplanes longer to deliver the package than the pony freaking express…(and let’s remember that it’s a first world problem).
Deus Ex Machina
#24

Merchant
St. Louis, MO
Postage rates have increased and we're finding ourselves revisiting this issue again. Do you guys prefer the simplicity of "free shipping" built in the price or do you want a flat rate up to $X?

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Shave Sharp, Look Sharp
#25

Member
Midwest
(10-29-2020, 03:40 PM)Marko Wrote: Can anyone, merchants or members, explain how free shipping works?  

We all like to get free shipping and most vendors will offer free shipping if you purchase merchandise above a certain threshold.  Being in Canada I will try to purchase from Canadian vendors because they offer that free shipping whereas no US vendors offer free shipping to Canada.  I'm ok with the fact that virtually all Canadian vendors offer free shipping to US customers as the obvious market forces and competition are at work.

Obviously shipping isn't free - somebody has to pay for it so how is that accounted for?  Is there a % markup added to all merchandise?  If that's the case do customers bring below the threshold actually pay a higher price for the same product even without the shipping cost added in?  Its a mystery to me and I'd like to be enlightened.  Do some vendors, presumably the larger ones, get preferential shipping rates?  Is this anti-competitive or just taking advantage of economies of scale?  So many questions

Does anybody have the facts on this?

Tidbit - The Mongols were the first to establish an efficient, long distance "postal service".  Yam riders, like the pony express would ride horses carrying mail between Yam stations where they'd refresh horses/riders.  They could move fast.
And our own Pony Express in the US delivered a letter for $1 from St. Jo, MO to Sacramento (1,800 miles) in 10 days.  In 1860.  In 2021 it costs more than half that, sometimes for about the same time.  And I wouldn't be surprised if it got up to $1 again.  Representing 161 years of progress in the postal system....

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Something wild is loose
#26

Member
Minneapolis-St. Paul
(This post was last modified: 11-02-2021, 09:01 PM by bobmsp.)
(11-02-2021, 03:14 PM)dominicr Wrote: Postage rates have increased and we're finding ourselves revisiting this issue again. Do you guys prefer the simplicity of "free shipping" built in the price or do you want a flat rate up to $X?

I definitely prefer the simplicity of free shipping. Having said that, I think that you might be able to add a little more to the bottom line by building most of the cost of shipping into the product price while having a low flat rate (e.g., $4 or $5 for orders less than $x) for the buyer who only wants to pick up a single item or a few inexpensive items. That way you're not discouraging your buyer from making a small purchase (or - just as likely - having your buyer buy from a shaving store where they'll buy several things from different makers) while still getting a chunk of your actual postage cost paid for. I know that if I want to buy samples or a single tub of soap, I'd be more likely to take the plunge knowing that I'm going to be paying $4 for shipping than if I had to pay $6-8. I've occasionally splurged on things where the postage is close to the cost of the item, but I'm more likely to wait until I have a list of different things and then order from Maggard/Top of the Chain/The Razor Company/etc.

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#27

Merchant
St. Louis, MO
(11-02-2021, 08:59 PM)bobmsp Wrote:
(11-02-2021, 03:14 PM)dominicr Wrote: Postage rates have increased and we're finding ourselves revisiting this issue again. Do you guys prefer the simplicity of "free shipping" built in the price or do you want a flat rate up to $X?

I definitely prefer the simplicity of free shipping. Having said that, I think that you might be able to add a little more to the bottom line by building most of the cost of shipping into the product price while having a low flat rate (e.g., $4 or $5 for orders less than $x) for the buyer who only wants to pick up a single item or a few inexpensive items. That way you're not discouraging your buyer from making a small purchase (or - just as likely - having your buyer buy from a shaving store where they'll buy several things from different makers) while still getting a chunk of your actual postage cost paid for. I know that if I want to buy samples or a single tub of soap, I'd be more likely to take the plunge knowing that I'm going to be paying $4 for shipping than if I had to pay $6-8. I've occasionally splurged on things where the postage is close to the cost of the item, but I'm more likely to wait until I have a list of different things and then order from Maggard/Top of the Chain/The Razor Company/etc.


We’re currently doing that now. The threshold of $15 for free shipping may have to go up.


Sent from my iPad using Tapatalk

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Shave Sharp, Look Sharp
#28

Member
Seattle, WA (USA)
(This post was last modified: 11-03-2021, 04:48 AM by draebeard.)
(10-29-2020, 09:26 PM)Navitimer Wrote: Swiss Formula Pitralon is not worth it, poured it down the drain.

I like it, and use it regularly.  What does this have to do with free shipping?  
#29

Member
Nashville, TN
At Hendrix Classics, we lose an average of $2 per shipment. My thinking is that taking that hit is worth it as we sell at retail, as opposed to wholesale; and it gives us a chance to build relationships with customers. Most of our shipments move via USPS. I don't think the USPS offers discounts greater than the 'maximum discount offered by the USPS' that we get through Pirate Ship unless they are really big companies. International customers are the only ones that pay the actual rate and we pass all discounts along to them.

We also work to manage shipping costs by keeping the shipments as light as we can and using relatively inexpensive packaging. My view is that artisans really can't win with shipping. It's really expensive and we live in a world where folks really don't want to pay it. Some of my team told me today we should charge more for shipping. I told them that the place where we can really make a difference is with improved productivity. While shipping is outrageous, the bigger cost is the labor involved in making and packaging all of our soft goods, which we do in house. Trust me when I tell you that I'll be glad when we can purchase a machine to apply labels.

I do believe some countries subsidize shipping to help with exports, which the US doesn't do. The products on Ali Express and eBay coming from Asia with free shipping while the product costs $20 aren't paying the same thing we do to ship there. USPS pricing to Asia is roughly $14 up to 8 oz and $24 up to two lbs.

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#30
(11-03-2021, 04:22 AM)Pete123 Wrote: ...I do believe some countries subsidize shipping to help with exports, which the US doesn't do...


https://reason.com/2019/11/11/american-t...rom-china/

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