Contact with James Dufour at Wolfman

I wonder if making razors is his only job.

I'm sure, in fact I'm positive that he's very very busy. He's very guinely a really nice guy from what I remember (... or maybe not?) lol; anyway, I'm sure I'm not the only one emailing him, so I'm sure it can get a bit overwhelming at times, but just a quick email back giving some sort of idea of whether or not, or when remaking my razor might be possible, would be great.  

I don't think that's asking too much from a vendor.

Tone, it's too bad you lost your razor, but I don't think James even cares. I sent him a couple emails months ago, asking about a material, not about purchasing a razor or putting my name on any list, and I didn't receive any reply. I was a expecting a simple yes or no reply. I believe he only responds to some lucky, privileged fellas in this hobby. If you were asking him to make 10 custom razors for you, he would probably say ok. You never know. He knows most people are crazy about his razors, he is excellent at his work and he thinks it's the only thing that matters. He only posts to forums he knows the mods will protect him and he thinks it's great to make posts threatening the members that he won't be serving anyone that buys from Stork. Make more razors or don't complain. It's inevitable.

I replied in a long-winded post. I thought better of it.

Suffice it to say, I wouldn't take a Wolfman razor for free, except to resell it on ebay.

The more I read about this guy's business practices, the less interested I am in his product offerings...

I replied to my Guerrilla invoice - prompt response including a "ha ha" to my request for next day drone delivery.

Answering emails does not rank high on everyone's list. Delegating email responses can be difficult with concerns of offending customers. However, there should be betters solutions to the current procedures.

If the performance of the Wolfman exceeds the Guerrilla, I may need to be patient.

...Answering emails does not rank high on everyone's list.  Delegating email responses can be difficult with concerns of offending customers.  However, there should be betters solutions to the current procedures....

Customer service should be high on every artisan's list.

Rod at Stirling does it. Will at B&M does it. "The Crew" at Maggard's do it. "Uncle Jon" does it. "Douglas Smythe" does it. Every artisan I have ever made a purchase from has done it.

Why does James get a special pass for ignoring his customers?

Like I said...the more I read about this guy, the less I am interested in his shenanigans...

And according to just about everyone that owns a Wolfman Razor, the performance doesn't exceed anything, including expectations...

Tone, that must have been PAINFUL to have lost that beauty!!!! OMG!!

Eric

He only posts to forums he knows the mods will protect him and he thinks it's great to make posts threatening the members that he won't be serving anyone that buys from Stork. Make more razors or don't complain. It's inevitable.

Fargo, I had no Idea that this type of mentality even existed with this guy.  Well, I love Stork, so where does that leave me? LOL.  I'm assuming it's because of Storks 'copy' of the WRH7?

Customer service should be high on every artisan's list.   (I agree 100000% CHRIS)

Rod at Stirling does it. Will at B&M does it. "The Crew" at Maggard's do it. "Uncle Jon" does it. "Douglas Smythe" does it. Every artisan I have ever made a purchase from has done it.

Why does James get a special pass for ignoring his customers?

Like I said...the more I read about this guy, the less I am interested in his shenanigans...

And according to just about everyone that owns a Wolfman Razor, the performance doesn't exceed anything, including expectations...

Right on point as always my brother ;-)

Tone, that must have been PAINFUL to have lost that beauty!!!!  OMG!!  

Eric

Yeah E, that razor was amazing, and the patina it was beginning to form was beautiful

Guys, I have to say that I've had nothing but very positive experiences with James. I just think he gets overwhelmed by emails. He's a one man shop. I think his roll out of the Guerrilla was an attempt to help satisfy the massive demand that he's getting (nice razor albeit not as finished as a WR1).

Guys, I have to say that I've had nothing but very positive experiences with James.  I just think he gets overwhelmed by emails.  He's a one man shop.  I think his roll out of the Guerrilla was an attempt to help satisfy the massive demand that he's getting (nice razor albeit not as finished as a WR1).

I think it's fantastic that you have had great experience with Jim.

But it deserves to be pointed out that he is the ONLY artisan that can get away with saying, "I'm just too overwhelmed to provide reasonable customer service". No other artisan in the wet shaving world would be able to make that claim for themselves, LET ALONE having their customers make that claim for them.

Look...Artesenia Romero has brushes that contain knots of exceptional quality, with handles of mediocre quality, and customer service of HORRIBLE quality, and he is lambasted on every forum with actual warnings AGAINST doing business with him.

Jim provides exceptional polishing, with mediocre performance, and HORRIBLE customer service, and people go out of their way to provide some form of justification as to why the razors are mediocre, and why it's OK for him to ignore customers, screw up wait lists, and basically treat people like garbage.

I can't reconcile that. The razors are not exceptional. The CNC machining is not exceptional. The POLISHING isn't even exceptional, despite being very shiny. There is nothing exceptional in the product to justify such disdain for common courtesy and customer service.

It boggles my mind...