(07-15-2018, 01:52 AM)beisler Wrote: Well my only thought to that Scott, and I agree with your premise of everyone living their life. However the man runs a business and I have tried to contact him over 10 times in the last few years and have never gotten a response. For comparision, just this week I had to contact Shane from blackland about a problem I had and he called me back within 10 minutes on my cellphone. Brian from Charcoal Goods,after I purchased a razor from him on Tuesday,e-mailed me unannounced and asked how I enjoyed the razor. Customer care matters and that was the basis for my post.
Barry, apologies for having my post land right after yours. It was not in response to your very valid thoughts. In fact, everyone's thoughts are valid. I was just relaying my thoughts as well, based on a general theme from the thread, and my personal experience with James from a time very long ago (not in time, but in evolution).
I freely acknowledge that Shane and Brian have very different business models from James, and I've had tremendous experience buying from both. And perhaps my positive experience with James was due to one of two factors, or both, i.e., I was actually a customer, and he was not yet residing in the upper stratosphere of razor artisans, without the infrastructure to handle that position (note I say "position," not "responsibility").
My point is simply that if he can't see someone, for whatever reason, despite that person's desire to be seen (remember "Sixth Sense"? Sorry, that doesn't really work, does it?), maybe it's time to stop seeing him. I don't think James would disagree with that, although I don't even pretend to speak for him.
Have a great weekend, Barry, and enjoy your new Charcoal Goods razor! Go Mariners!