A really bad experience from Van Yulay customer service

Such a heated argument over ... soap.  

Really, this is something to get all upset over. Guys --- its soap. It's not Life and Death.

OP, write a LETTER, a real paper and pen letter. Send it certified or however its done formally in your part of the world. State your case/complaint. Go to mail box. Mail it.

Done. You will have then formally complained. The vendor will do whatever they do. But complaining about it here won't do a bit a good unless the company who owns it reads it.

Umm, this is a shaving forum...yes we get in a lather about soap. Pun intended

Maybe I missed it with all of the long winded posts, but has the seller actually denied a refund or exchange? Or did they just tell him the soap would be fine to use? Ether way shaving soap was ordered and received, it's for shaving and I expect it would perform as good as the others regardless of appearance. I get the disappointment in It's appearance I guess, but it's not exactly a display piece.

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If the vendor had just put their reply a little differently this whole thing would never had happened. They could have offered a complimentary sample or 2 or just made their response a little more polite. End of story. I think the OP was more ticked off at the reply than the soap.

Wow guys! This place is just terrific! Thanks a lot for all your posts and opinions. I really appreciate it. I've heard that this site is a home for people who love wet shaving. And it's really so. My rant about bad experience got 5 pages of replies.

Returning to my issue, I want to remind you all again that 4 soaps came in the almost perfect condition. what's wrong with them? Were they sent in a special air conditioned container. I don't know and frankly don't want to know. I only know I got them in a perfect condition and that's what I want to get paying my hardly earned money. No matter from where I order items I want to buy. But the one I published not only lost its flower buds but the whole color and consistency changed.

Any way I got today a mail from Monica where she informs me that she fully refunded me for this soap but asks not to buy any more soaps in a summer time.

So the thread may be closed. And thanks to all who supported me again.

I'm glad you like the forum!

closing the thread per the OP's request!