a big shout out to Brad Sears!

I have the pleasure of owning a few of Brad's brushes. One of them recently developed a problem. I contacted Brad, told him about the problem and let him know that I was not the original owner of this brush. He wrote back promptly and apologized for the problem. He had me mail it back to him. 1 week later it was back in my mailbox, fixed with no charge. Brad not only makes amazing brushes but he is a gentleman to boot!

No that is customer service at its best.

glad to hear of stories like this!

Brad is, indeed, a gentleman. I have not heard of one complaint about him or his brushes. On the other hand, he has many many obviously well deserved compliments.

Never had one from him, but it sounds like I should. Thanks for sharing mate.

you really should. he's an incredible artisan!

I've got a Gonzo Manchurian Fan from him. They are really great knots that just keep getting better. He is very approachable as well, and has excellent communication with you during the process.