Rockwell warranty is not valid

...and therein lies the difference between Blackland and a company like Rockwell.

Clearly this is a manufacturing flaw

Let's assume there is no proof of purchase that is deemed satisfactory to Rockwell.  It still remains the case for all the reasons listed above that the crack is a manufacturer's defect.

The forum member contacted Rockwell and supplied pictures showing the defect. How does Rockwell react?  After waiting a few days they state that they are sorry the purchaser broke the razor. In other words, they shifted the blame despite photographic evidence to the contrary. They did not initially say: "We're sorry we screwed up, but we will only cover our defect if and only if you can prove you bought it from us or an authorized retailer."

Rockwell's position is shamefull and I hope that the pictures of this defect get posted to other forums and review sites.

Gopneg do you recall the restaurant you ate at?  we could maybe help you narrow it down some from there..

there's 2 Pasteur's Pharmacy in NYC, here's what the front of their stores look like...

53 East 34th:





806 Lexington Ave:

...and therein lies the difference between Blackland and a company like Rockwell.

Clearly this is a manufacturing flaw

It’s more a matter of scale than desire I think. Rockwell sells a lot more razors than I do. I can get by with treating each case individually and working to solve the issue. When you scale you have to standardize things and get a lot stricter. Eventually, Blackland’s flexible policies will also have to tighten up and customers will have to be treated in a more standardized way. You just can’t offer the same flexible service to 100k people that you can to a few hundred or thousand. Email responses, however, should always be quick and courteous no matter your size.

Gopneg do you recall the restaurant you ate at?  we could maybe help you narrow it down some from there..

there's 2 Pasteur's Pharmacy in NYC, here's what the front of their stores look like...

I know exactly the airport. Kennedy Airport.
Hotel is very close to the airport, drive less than 10 minutes. Roughly named New York Airport Hotel. there were some other words in the title, I don't remember them. Breakfast at the hotel, free of charge.
And they drove to the conference by car, for a very long time. more than an hour. perhaps an hour and a half, at that time I read the contents of the conference on this day and prepared my questions for it.
4 hours, then 40 minutes break, then again 4 hours conference.
I didn't have time to eat dinner at the restaurant, I ate ready-made food. sandwich, hotdog, burger and bought extra to dine at the hotel.
I live in the city of Chita, I am used to one time, but in New York time is the opposite, at my house at 12 o'clock in the afternoon, and in New York at 11 o'clock in the morning. but first I flew on a plane 7 hours to Moscow, and then I flew on a plane 10 hours to New York. These days, I couldn't even recognize Arnold Schwarzenegger if he told me "I need your clothes, your boots and your motorcycle."
And you want me to recognize a store that I've seen for seconds that looks like thousands of other stores.

Gopneg do you recall the restaurant you ate at?  we could maybe help you narrow it down some from there..

there's 2 Pasteur's Pharmacy in NYC, here's what the front of their stores look like...

I know exactly the airport. Kennedy Airport.
Hotel is very close to the airport, drive less than 10 minutes. Roughly named New York Airport Hotel. there were some other words in the title, I don't remember them. Breakfast at the hotel, free of charge.
And they drove to the conference by car, for a very long time. more than an hour. perhaps an hour and a half, at that time I read the contents of the conference on this day and prepared my questions for it.
4 hours, then 40 minutes break, then again 4 hours conference.
I didn't have time to eat dinner at the restaurant, I ate ready-made food. sandwich, hotdog, burger and bought extra to dine at the hotel.
I live in the city of Chita, I am used to one time, but in New York time is the opposite, at my house at 12 o'clock in the afternoon, and in New York at 11 o'clock in the morning. but first I flew on a plane 7 hours to Moscow, and then I flew on a plane 10 hours to New York. These days, I couldn't even recognize Arnold Schwarzenegger if he told me "I need your clothes, your boots and your motorcycle."
And you want me to recognize a store that I've seen for seconds that looks like thousands of other stores.

Welcome to NYC - the traffic up there is horrible.

I live in the city of Chita, I am used to one time, but in New York time is the opposite, at my house at 12 o'clock in the afternoon, and in New York at 11 o'clock in the morning. but first I flew on a plane 7 hours to Moscow, and then I flew on a plane 10 hours to New York. These days, I couldn't even recognize Arnold Schwarzenegger if he told me "I need your clothes, your boots and your motorcycle."

That’s not opposite.....that’s only a one hour difference.

By the way, what is that on your shoulder? The pic is too blurry to make it out.

Gopneg - do you remember how you paid for the razor? If you paid via debit, credit, or check (anything other than cash) your bank should be able to identify the merchant that accepted the payment. 

I live in the city of Chita, I am used to one time, but in New York time is the opposite, at my house at 12 o'clock in the afternoon, and in New York at 11 o'clock in the morning. but first I flew on a plane 7 hours to Moscow, and then I flew on a plane 10 hours to New York. These days, I couldn't even recognize Arnold Schwarzenegger if he told me "I need your clothes, your boots and your motorcycle."

That’s not opposite.....that’s only a one hour difference.

By the way, what is that on your shoulder? The pic is too blurry to make it out.

The translator does not work very correctly.
https://time.is/ru/Chita
https://time.is/ru/New_York

this is our home monster
we have two of them. but the second is very cultural and educated.

Gopneg - do you remember how you paid for the razor? If you paid via debit, credit, or check (anything other than cash) your bank should be able to identify the merchant that accepted the payment. 

only one credit card can pay in dollars, it's a corporate card from my job.
I had cash, it's a habit. credit card is unreliable.
in any case, to find out, you need to go to the bank, queue up, write a statement to get a statement from the bank account and after a while go to the bank again to pick up the already ready statement.
much easier and cheaper for me, buy instead of a broken part, a new one.
but the problem is that for a few weeks I don't get an answer from rockwell.