Problem with the Nuavias

Still haven't heard anything back from Pannacrema about a shipping address to send them a piece from each to see what's going on. And this is something THEY suggested to me and I said ok send it over.

A couple of assumptions.

1. They certainly believe it's my error and not theirs.
2. They read this thread and don't want to bother.

This is a disappointing behavior to a repeating customer.

I'm officially done with them.

Sorry to hear about your experience, @"nikos.a".

Recently, I’ve had a couple of soaps (not Nuàvia) start to go bad on me. One had never even been used. Yet there are shavers who are getting great results with soaps that are decades old. Clearly, “one size does not fit all” when it comes to soaps.

Keep us posted if the situation changes.

The last few days I did my best to rehydrate these two by adding a few drops of water every now and then. They became somewhat softer to be honest.

When I started exchanging emails with Pannacrema, they said me the following (I'm sure they have no problem publishing it as it's just a recommended procedure, nothing more, nothing less):

"please try the following procedure:



1. pick up exactly 3 grams of soap with your finger or a teaspoon. This requires you to have a good scale.

2. put it in a bowl, please use a lathering bowl, if possible with a rough bottom.

2. add exactly 7 grams of warm water in two steps.

3. use your brush to semi-lather the soap. it will become creamy without many bubbles.

4. when all the water is incorporated, start to face lather on your wet skin."

Ok, fair enough. I know perfectly well how to lather a product but let's try this.

I tried it and it didn't work. I sent them some pictures and they said the following:

"From the photos it looks like the proportions are not right. Definitely there’s too much water. If you are sure you used the right weights then please try again with 4 grams of soap, but that is really too much. The soaps don’t go bad anyway"


You will see the whole procedure, step by step.

They say a picture is worth a thousand words, so why not posting tens of thousands of words.

The following photos were taken by me this evening, after softening the soaps. (Imagine how bad the lather was before softening them)

[quote pid='945398' dateline='1582655356']
Nuavia Blu

Part 1.




















[/quote]

[quote pid='945399' dateline='1582655546']
Nuavia Blu

Part 2.












[/quote]

[quote pid='945409' dateline='1582656337']
[quote pid='945400' dateline='1582655609']
Nuavia Blu

Part 3.










[/quote]

[/quote]

[quote pid='945401' dateline='1582655728']
Nuavia Rossa

Part 1.












[/quote]

[quote pid='945403' dateline='1582655825']
Nuavia Rossa

Part 2.










[/quote]

[quote pid='945405' dateline='1582656059']
Nuavia Rossa

Part 3.












[/quote]

[quote pid='945406' dateline='1582656133']
Nuavia Rossa

Part 4.












[/quote]