Nope. We polish in-house currently.
It's important to remember that titanium does not polish to the same mirror finish that stainless does.
The handle in this thread should not have been shipped, simply put. The Blackbird handle/stand interface in particular is very sensitive to polishing due to the very small amount of surface area on that part of the handle. There's not much for the stand to contact so removing even the smallest amount of material from this area creates unwanted wobbling which is what happened here. For handles with more surface area that contact the stand, you can be more liberal with material removal because it doesn't impact fit. For the Blackbird, decreasing the diameter by a fraction of a mm causes problems so we don't have much leeway.
Never really thought about the polishing possibly causing handle / stand issues, but I suppose that makes sense.
However as a customer hearing you use words like causes problems and we don’t have much leeway and unwanted wobble isn’t great to hear as you obviously acknowledge there is an issue yet still seem happy to sell the polished Ti and stand despite the acknowledgement.
Customers pay good money for one of your razors despite there being many others to choose from and I feel by acknowledging the issue yet seemingly minimising it you are not helping you’re brands reputation.
Simply put the handle to stand interface should be excellent with no wobble whether machined finish or the more expensive polished finish.
This topic creeps up on forums from time to time so it does annoy customers…..my two pennies worth…..I think you need to redesign the stand so customers get what they expect and pay for rather than making excuses.
At the very least if you acknowledge the problem, then your website should have a disclaimer to the effect that there may be some wobble….that way customers could decide for themselves.
You shrugging your shoulders would be enough for me to look elsewhere in the future for another razor purchase.
It's important to remember that titanium does not polish to the same mirror finish that stainless does.
The handle in this thread should not have been shipped, simply put. The Blackbird handle/stand interface in particular is very sensitive to polishing due to the very small amount of surface area on that part of the handle. There's not much for the stand to contact so removing even the smallest amount of material from this area creates unwanted wobbling which is what happened here. For handles with more surface area that contact the stand, you can be more liberal with material removal because it doesn't impact fit. For the Blackbird, decreasing the diameter by a fraction of a mm causes problems so we don't have much leeway.
Never really thought about the polishing possibly causing handle / stand issues, but I suppose that makes sense.
However as a customer hearing you use words like causes problems and we don’t have much leeway and unwanted wobble isn’t great to hear as you obviously acknowledge there is an issue yet still seem happy to sell the polished Ti and stand despite the acknowledgement.
Customers pay good money for one of your razors despite there being many others to choose from and I feel by acknowledging the issue yet seemingly minimising it you are not helping you’re brands reputation.
Simply put the handle to stand interface should be excellent with no wobble whether machined finish or the more expensive polished finish.
This topic creeps up on forums from time to time so it does annoy customers…..my two pennies worth…..I think you need to redesign the stand so customers get what they expect and pay for rather than making excuses.
At the very least if you acknowledge the problem, then your website should have a disclaimer to the effect that there may be some wobble….that way customers could decide for themselves.
You shrugging your shoulders would be enough for me to look elsewhere in the future for another razor purchase.